I am shocked and saddened to receive your review. I have called & emailed numerous times but had no reply to the voicemails i have left. I would have happily sent the team back over to you to try to rectify any issues you had with the delivery. The team assisted you with the packing as you hadn't managed to pack by the removal day, but i have to dispute your comment regarding the house plant, we would never pack any item(s) on top of anything delicate. The team even dismantled and removed the stairlift for you as you had been let down by the company booked to remove it ! All of the items that were dismantled, were re-assembled as requested, the drawers were not removed from the chests. The team would have only removed the plugs if they needed to. We adhere to the British Associations code of conduct, which is clearly shown on our quotation. I just wished you had called our office in the first instance rather than leave a poor review to try to tarnish our good reputation !
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