Colebrook Sturrock - Sales

19 Market Street
Sandwich
Kent
CT13 9DA

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Colebrook Sturrock - Sales 9.6/100
213 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 213 reviews since 2007
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" First-class service in every aspect from helpful initial meeting to completion. Excellent communication and well-prepared marketing proposals. Very helpful in terms of accompanied visits and keeping a...."   more
 
" The agents were very understanding in what needed to be done to complete the sale. There was been excellent communication and after a long time a sale was completed. "   more
 
" The agent was very clearly over familiar with the sellers which impacted their professionalism throughout the transaction they were rude, condescending and discourteous. Had we not loved the property....."   more
 
" First floor leasehold flat. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 72%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 66%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 62%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 6
advice 7
buyer 9
Colebrook 19
communication 7
details 6
easy 5
efficient 10
estate 10
Excellent 34
extremely 5
fantastic 5
friendly 15
good 21
great 8
happy 7
helpful 37
highly 11
impressed 5
informed 5
King 9
knowledge 5
knowledgeable 6
local 5
market 6
offer 11
people 7
Philip 7
Phillip 5
phone 6
pleased 5
polite 7
problems 5
process 11
professional 38
property 28
purchase 6
Really 5
received 5
recommend 15
sale 22
Sandwich 5
service 34
Sold 10
Sturrock 17
supportive 10
team 14
Thank 10
Viewings 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Jul 2024
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace house with 3 bedrooms with charming walled garden in sought after cul-de-sac close to town's amenities
 

"First-class service in every aspect from helpful initial meeting to completion. Excellent communication and well-prepared marketing proposals. Very helpful in terms of accompanied visits and keeping an eye on property. "
 
 
 
 
Team:
Philip King Sarah Parkeryates
 
 
 

Review 22 Jul 2024
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Sarah Parkeryates Philip King
 
 
 

Review 15 Jul 2024
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroomed terrace house, the property was in need of a lot of renovation work. It was in a quiet location in a small market town.
 

"The agents were very understanding in what needed to be done to complete the sale. There was been excellent communication and after a long time a sale was completed. "
 
 
 
 
Team:
Philip King Sarah Parker
 
 
 

Review 15 Jun 2024
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in rural kent rear to Wingham. Characterful house with laize garden.
 
 
 
Team:
Philip K1ng Lynne Trapella
 
 
 

Review 11 Jun 2024
Not Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
80's build, 3-bed semi in a rural village.
 

"The agent was very clearly over familiar with the sellers which impacted their professionalism throughout the transaction they were rude, condescending and discourteous. Had we not loved the property. We would not have continued on. "
 
 
 
 
 
 

Review 4 Jun 2024
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"First floor leasehold flat. "
 
 
 
 
 
 

Review 22 May 2024
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Wingham area, in Carterbury. It was in reasonable condition.
 

"Serch and Lynne were very helpful and supportive. They continually contacted all parties to try and progress the sale.
We were very pleased with the service from C.S"
 
 
 
 
Team:
Sarah Lynne
 
 
 

Review 21 May 2024
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1970's semi-detached village location.
 

"Really nice team. Treated us as people rather than commodities. No hard sell. What we particularly liked was that they emphasized the development to the rear of the property and in doing so screened out viewers that would not be interested. we particularly wanted quality viewing rather than quantity of viewings. "
 
 
 
 
Team:
Philip King Sarah Parker
 
 
 

Review 8 May 2024
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached 1930, large garden
 

"After a questionable start, Sarah and Phillip were superb in marketing our property. Viewings were made easy and always accompanied. Once 'sold'/offer accepted both Sarah and Lynn were fantastic in following through and communicating. Would happily recommend them to anyone. "
 
 
 
 
Team:
Phillip Sarah Lynn
 
 
 

Review 11 Mar 2024
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed terrace in conservation area.
 

"I was very happy with every aspect of the service. All the staff are friendly, helpful, positive and professional. "
 
 
 
 
 
 

Review 1 Mar 2024
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage built in 1640 listed grade II
 

"Phillip and Lynne and other staff we dealt with were helpful and stayed positive throughout despite several set backs that we had."
 
 
 
 
Team:
Phillip King Lynne Trapella
 
 
 

Review 11 Jan 2024
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 bedroom detached house in ASH
 

"Despite all the problems along the way very supportive and lovely people to deal with."
 
 
 
 
Team:
Sarah P Yates Philip King
 
 
 

Review 11 Dec 2023
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed first-floor retirement flat. Sold on a shared equity basis.
 

"The vendor's solicitor seemed to have little understanding of the conveyancing process and no concept of urgency.
Phillip was most helpful in ensuring info required by our solicitor was obtained from the vendor and the housing association/freeholder without Phillip's support I doubt this transaction would have gone through at all."
 
 
 
 
Team:
Phillip King
 
 
 

Review 11 Dec 2023
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bed town house
 

"Colebrooks were lovely to deal with, very helpful and nothing was too much trouble.
I have already recommended them to friends and family.
10/10"
 
 
 
 
Team:
Sarah Parker Yates
 
 
 

Review 11 Dec 2023
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period detached thatched cottage in the country.
In need of some modernisation.
 

"This was only the second time in my life that I've sold a property, and everyone at Colebrook really looked after me.
10/10"
 
 
 
 
Team:
Sarah Parker Yates
 
 
 

Review 8 Dec 2023
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Historic 3-bedroom house with walled garden
 

"Our team were wonderfully pro-active, offering advice without being interferring."
 
 
 
 
Team:
Sarah Parker Yeates Phillip
 
 
 

Review 28 Nov 2023
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Listed Cottage
Lovely location
 

"8 viewings in first week, leading to offer of full asking price after 10 days
- Kept in touch after offer, making sure solicitors didn't delay too much."
 
 
 
 
Team:
Sarah Lynne Philip
 
 
 

Review 25 Nov 2023
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed cottage
E Kent
 
 
 
 
 

Review 7 Nov 2023
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed bungalow mid-village, East Kent
 
 
 
Team:
Philip Lynne
 
 
 

Review 17 Oct 2023
Recommended by customer in CT13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 1900 property in central Sandwich. Renovated from Salvation Army hall. Large garden and garage.
 
 
 
Team:
Sarah Parker Yates
 
 
 
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