Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.7/100
585 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 585 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Despite delays in our chain the agents remained upbeat and professional at all times."   more
 
" Hopper’s provided a very professional service"   more
 
" We were selling out late Mum’s property in our capacity as Executors of Mum’s estate and had contacted Hopper’s Estate Agents as we had been instructed by Mum’s solicitors to obtain a professional val...."   more
 
" Excellent service throughout. Very friendly and honest at all times. Delighted with the relationships and trust built with all staff."   more
 
About Us

Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 73%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 32
available 13
business 12
buy 12
buyer 24
buyers 19
buying 30
card 14
class 23
clearly 12
Communication 24
contact 24
contacted 12
courteous 16
efficient 40
Estate 87
Excellent 94
experience 37
extremely 29
finish 33
friendly 157
good 69
great 43
happy 31
helpful 190
highly 51
Hopper 43
Hoppers 209
informed 49
knowledge 29
knowledgeable 38
local 51
market 59
offer 28
process 57
professional 121
property 134
purchase 24
quickly 32
received 25
Recommend 92
sale 72
sell 42
selling 79
service 167
sold 49
stress 25
team 46
viewing 37
viewings 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 Jan 2025
Recommended by customer in G44
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Quite residential area in Prestwick

"Despite delays in our chain the agents remained upbeat and professional at all times."
 
 
 
 

Review 31 Jan 2025
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terrace house in South Ayrshire

"Hopper’s provided a very professional service"
 
 
Team:
Graham, Marie
 
 
 

Review 21 Jan 2025
Recommended by customer in KA91
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom apartment in a Retirement Development property located on the seafront within a popular area.

"We were selling out late Mum’s property in our capacity as Executors of Mum’s estate and had contacted Hopper’s Estate Agents as we had been instructed by Mum’s solicitors to obtain a professional valuation to support sale. We had selected to use Hoppers due to our familiarity with them having sold numerous properties within the development. Having made contact, I was very impressed with their timeous response, property had been visited, and written valuation provided within the week.
A comprehensive sales package was provided which included useful information on the surrounding area as well as written agreement on sales procedure to be adopted. Numerous viewings were arranged from an existing buyer customer database held by Hoppers, and in conjunction, marketing photographs taken and were placed online following our approval.
As we were happy to carry out the viewings, Hoppers provided clear schedules as to who would be viewing, and at what time. Feedback was provided following each viewing.
A suitable offer was received by Hoppers and communicated to us very quickly after placing the apartment on the market."
 
 
Team:
Grahame Hopper, Mari Noble, Rachael Campbell
 
 
   Business Reply:
Thank you for the lovely feedback, Yvonne. It is nice to be appreciated and your kind words are rewarding for our hard-working "Hoppers Angels", (not Charlies). You did a tremendous job and a lot of the work yourself and Mum would be impressed. The new owner is delighted with her purchase. Kindest regards Grahame & the girls at Hoppers
 

Review 21 Jan 2025
Recommended by customer in KA91
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow in the west coast of Scotland, Prestwick.

"Excellent service throughout. Very friendly and honest at all times. Delighted with the relationships and trust built with all staff."
 
 
Team:
Graeme, Marie, Rachel, Pamela
 
 
   Business Reply:
Thank you for the review and feedback, Julie. Even though we are 4,000 miles apart, we can still efficiently complete the job. Please pop in and visit us when you next visit Prestwick. Regards, Grahame and the girls at Hoppers
 

Review 13 Dec 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Prestwick, South Ayrrshire

"Initial enquiry and viewing arrangments handled efficietly and promptly. Throughout the remainder of the transaction any queries were efficiently and with good clarity and detail."
 
 
Team:
Pamela Cluckie, Mari Nobel, Rachel Campbell
 
 
   Business Reply:
Thank you for the feedback, Thomas, We were very pleased to be able to assist with your property journey. Grahame & Hoppers Angels
 

Review 10 Dec 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat.

"Friendly and very knowledgeable staff. Nothing too much of a problem for them. Very patient with older folks like me. They sold my house and I had no hesitation going back to them as first choice estate agents in Prestwick.
"
 
 
Team:
GRAHAM.RACHEL,MARI
 
 
   Business Reply:
Thank you for your lovely review and feedback, Elizabeth; you left a lovely, well-maintained family property and now have the perfect cosy retirement retreat overlooking the Prestwick coastline and cheerful community neighbours. Enjoy your new home. Regards, Grahame, Mari, Ann, Rachael and Pamela.
 

Review 6 Dec 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom extended dorma bungalow

"Fabulous agency with friendly, professional people always on hand to help with any questions or queries. We found this agency to be quick in answering questions and always available when called. First class."
 
 
Team:
Mhairi
 
 
   Business Reply:
Thank you for the feedback, Barbara. We are confident that you will be very happy in your new home. It is the perfect spot, with a great garden and near the schools. Regards, Grahame and the girls at Hoppers
 

Review 14 Nov 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom Bungalow Close to town center.

"Our experience with the staff was very good, all the people involved with the sale were very helpful. I would recommend Hoppers to anyone who required their professional services."
 
 
Team:
All the staff in the office in Prestwick
 
 
   Business Reply:
Thank you, Ronnie, for the feedback; we all look forward to a good result and appreciate your kindness. We always aim to carry out an efficient service for all of our clients. Grahame and the Hoppers Angels.
 

Review 1 Nov 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom flat with garden to the rear and private parking space to the front of the flat, Prestwick, South Ayrshire, Scotland

"From start to finish the Hoppers team communicated and handled the sale transaction smoothly and in a friendly matter. Communication was particularly good with all relevant offers and viewings arranged being handled down to a tee. Overall an excellent experience and I would highly recommend the whole team to anyone looking to buy or sell, especially those local to the office. Thanks again!"
 
 
Team:
Grahame, Rachael, Ann, Mari and Pammy
 
 
 

Review 14 Oct 2024
Recommended by customer in KA92
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bedroom semi detached

"Very friendly service from hoppers I would definitely recommend this service"
 
 
Team:
Graham and Marion
 
 
   Business Reply:
Thank you for the review, Derek. We were all pleased that it worked out well for both buyers and sellers. It was a smooth transaction all around. Enjoy your new home. Grahame and the girls at Hoppers
 

Review 4 Oct 2024
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed ground floor flat in Ayr.

"Very pleased with the service we received. They dealt promptly with every query and I was entirely satisfied with with the overall service."
 
 
Team:
All the girls in the team.
 
 
   Business Reply:
Thanks for the review Jim & Rhona, enjoy your new flat. Regards Grahame & Hoppers Angels
 

Review 4 Oct 2024
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom lower flat with own garden to the front and back. Ayr

"First class service so friendly and helpful"
 
 
Team:
All
 
 
   Business Reply:
Thanks for leaving a review Aileen and giving us the privilege of assisting with another sale for you. It is a nice starter flat for the new owners. Grahame and the girls at Hoppers
 

Review 2 Oct 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bedroom semi-detached house, with large garden to the front and fully lanscaped garden at the rear with patio . Property is close to schools , shops and about 1 Mile from Prestwick beach .

"Hoppers Estate Agent in Prestwick were very professional,friendly and kept me updated with the sale of my property . From the start of coming to my property to assess the value,and throughout keeping me updated with the ongoing process.I would thoroughly recommend this company for dealing with ."
 
 
Team:
Grahame., Mari. Ann, Rachel and Pamela
 
 
   Business Reply:
Thank you for leaving a review Bobby & Liz, it was a pleasure to be able to assist with your sale and help with your purchase. Your house was immaculate and in a prime area. Grahame & the girls at Hoppers.
 

Review 30 Sep 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat in Prestwick

"Overall the process was good. I would have liked it more if there had been evening and weekend viewings done by the estate agents rather than myself having to do them out of hours."
 
 
Team:
Grahame, Mari, Rachael, Ann & Pamela
 
 
   Business Reply:
Thank you for the review Jim, we don't charge for any viewings during office hours, but have to pay extra for extra staff "outside office hours" if owners can't help. It was a popular flat. Regards Grahame & girls at Hoppers
 

Review 20 Sep 2024
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi detached bungalow with outbuildings near ayr

"Graham and his team done an excellent job, hard working and very professional, would highly recommend !!"
 
 
Team:
Graham,Carole,Ann, Mari & Rachael
 
 
   Business Reply:
Thank you for the review, George. It was a pleasure to be able to help. A lovely country cottage always sells well. Grahame & the girls at Hoppers
 

Review 3 Sep 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in Giffnock, Glasgow

"Easy transition. Totally efficient and knowledgable. Kept us fully informed of the process. Made us feel relaxed and confident. A pleasure selling through this firm and I would highly recommend them."
 
 
Team:
Grahame Hopper; Mari Noble; and Rachel.
 
 
   Business Reply:
Thank you for the review Gordon & Linda. It was great to be able to help you buy in Prestwick and sell in Giffnock. Enjoy your new home. Graham & the Hopper team, Mari, Rachael, Ann & Pamela.
 

Review 29 Aug 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat, Prestwick

"Very helpful at all times. Friendly service."
 
 
 
   Business Reply:
Thank you for your review Archie, it was a pleasure to be able to help and remotely arrange the whole process efficiently from afar. A good premium from a well presented property always entails. Regards Grahame & Hoppers angels.
 

Review 22 Aug 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lovely bungalow in quiet area, very well presented and looked after.

"Very professional, kept us up to date from beginning to end Of The buying Of Our new home. Would really recommend using them in the future."
 
 
Team:
All the staff where very helpful
 
 
   Business Reply:
Thank you for the review Margaret, you have a very nice bungalow in a very nice area. A rare gem, well done. Enjoy your new home. Regards Grahame & the girls at Hoppers, Mari, Rachael, Ann & Pamela.
 

Review 16 Aug 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom, end terrace bungalow in Prestwick.

"Thoroughly professional at all times with an extensiveand insightful knowledge of the local market conditions. Nothing is too much trouble for Hopper's. Highly recommended!"
 
 
Team:
Graeme and Mari.
 
 
   Business Reply:
Thank you for the review Andrew, it was a pleasure to be able to assist again with sale of your Mum's well maintained bungalow. You prepared & presented it well & it sold quickly to a very happy lady, who loves the house. Regards Grahame & Hoppers Angels
 

Review 9 Jul 2024
Recommended by customer in G77
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd Floor Apartment

"The sale was carried out professionally and quickly."
 
 
Team:
Graham Mari
 
 
   Business Reply:
Thank you for your review Vivian, we hope your purchase in Glasgow goes well for you too. Your well-prepared property made the sale pleasant for the Hoppers girls. Regards Grahame & Hoppers Angels.
 
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