Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.7/100
581 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 581 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Initial enquiry and viewing arrangments handled efficietly and promptly. Throughout the remainder of the transaction any queries were efficiently and with good clarity and detail."   more
 
" Friendly and very knowledgeable staff. Nothing too much of a problem for them. Very patient with older folks like me. They sold my house and I had no hesitation going back to them as first choice es...."   more
 
" Fabulous agency with friendly, professional people always on hand to help with any questions or queries. We found this agency to be quick in answering questions and always available when called. Firs...."   more
 
" Our experience with the staff was very good, all the people involved with the sale were very helpful. I would recommend Hoppers to anyone who required their professional services."   more
 
About Us

Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 73%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 32
available 13
business 12
buy 12
buyer 23
buyers 19
buying 30
card 14
class 23
clearly 12
communication 24
contact 23
courteous 16
definitely 18
efficient 40
estate 85
excellent 93
experience 37
extremely 29
finish 33
Friendly 156
good 69
great 43
happy 30
helpful 190
highly 51
Hopper 43
Hoppers 208
informed 49
knowledge 29
knowledgeable 38
local 51
market 58
offer 27
process 57
professional 118
property 133
purchase 24
quickly 31
received 24
recommend 92
sale 71
sell 42
selling 78
Service 165
Sold 48
stress 25
team 46
viewing 36
viewings 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Dec 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Prestwick, South Ayrrshire

"Initial enquiry and viewing arrangments handled efficietly and promptly. Throughout the remainder of the transaction any queries were efficiently and with good clarity and detail."
 
 
Team:
Pamela Cluckie, Mari Nobel, Rachel Campbell
 
 
 

Review 10 Dec 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat.

"Friendly and very knowledgeable staff. Nothing too much of a problem for them. Very patient with older folks like me. They sold my house and I had no hesitation going back to them as first choice estate agents in Prestwick.
"
 
 
Team:
GRAHAM.RACHEL,MARI
 
 
 

Review 6 Dec 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom extended dorma bungalow

"Fabulous agency with friendly, professional people always on hand to help with any questions or queries. We found this agency to be quick in answering questions and always available when called. First class."
 
 
Team:
Mhairi
 
 
 

Review 14 Nov 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom Bungalow Close to town center.

"Our experience with the staff was very good, all the people involved with the sale were very helpful. I would recommend Hoppers to anyone who required their professional services."
 
 
Team:
All the staff in the office in Prestwick
 
 
 

Review 1 Nov 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom flat with garden to the rear and private parking space to the front of the flat, Prestwick, South Ayrshire, Scotland

"From start to finish the Hoppers team communicated and handled the sale transaction smoothly and in a friendly matter. Communication was particularly good with all relevant offers and viewings arranged being handled down to a tee. Overall an excellent experience and I would highly recommend the whole team to anyone looking to buy or sell, especially those local to the office. Thanks again!"
 
 
Team:
Grahame, Rachael, Ann, Mari and Pammy
 
 
 

Review 14 Oct 2024
Recommended by customer in KA92
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bedroom semi detached

"Very friendly service from hoppers I would definitely recommend this service"
 
 
Team:
Graham and Marion
 
 
 

Review 4 Oct 2024
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed ground floor flat in Ayr.

"Very pleased with the service we received. They dealt promptly with every query and I was entirely satisfied with with the overall service."
 
 
Team:
All the girls in the team.
 
 
 

Review 4 Oct 2024
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom lower flat with own garden to the front and back. Ayr

"First class service so friendly and helpful"
 
 
Team:
All
 
 
 

Review 2 Oct 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bedroom semi-detached house, with large garden to the front and fully lanscaped garden at the rear with patio . Property is close to schools , shops and about 1 Mile from Prestwick beach .

"Hoppers Estate Agent in Prestwick were very professional,friendly and kept me updated with the sale of my property . From the start of coming to my property to assess the value,and throughout keeping me updated with the ongoing process.I would thoroughly recommend this company for dealing with ."
 
 
Team:
Grahame., Mari. Ann, Rachel and Pamela
 
 
 

Review 30 Sep 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat in Prestwick

"Overall the process was good. I would have liked it more if there had been evening and weekend viewings done by the estate agents rather than myself having to do them out of hours."
 
 
Team:
Grahame, Mari, Rachael, Ann & Pamela
 
 
   Business Reply:
Thank you for the review Jim, we don't charge for any viewings during office hours, but have to pay extra for extra staff "outside office hours" if owners can't help. It was a popular flat. Regards Grahame & girls at Hoppers
 

Review 20 Sep 2024
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi detached bungalow with outbuildings near ayr

"Graham and his team done an excellent job, hard working and very professional, would highly recommend !!"
 
 
Team:
Graham,Carole,Ann, Mari & Rachael
 
 
   Business Reply:
Thank you for the review, George. It was a pleasure to be able to help. A lovely country cottage always sells well. Grahame & the girls at Hoppers
 

Review 3 Sep 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in Giffnock, Glasgow

"Easy transition. Totally efficient and knowledgable. Kept us fully informed of the process. Made us feel relaxed and confident. A pleasure selling through this firm and I would highly recommend them."
 
 
Team:
Grahame Hopper; Mari Noble; and Rachel.
 
 
   Business Reply:
Thank you for the review Gordon & Linda. It was great to be able to help you buy in Prestwick and sell in Giffnock. Enjoy your new home. Graham & the Hopper team, Mari, Rachael, Ann & Pamela.
 

Review 29 Aug 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat, Prestwick

"Very helpful at all times. Friendly service."
 
 
 
   Business Reply:
Thank you for your review Archie, it was a pleasure to be able to help and remotely arrange the whole process efficiently from afar. A good premium from a well presented property always entails. Regards Grahame & Hoppers angels.
 

Review 22 Aug 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lovely bungalow in quiet area, very well presented and looked after.

"Very professional, kept us up to date from beginning to end Of The buying Of Our new home. Would really recommend using them in the future."
 
 
Team:
All the staff where very helpful
 
 
   Business Reply:
Thank you for the review Margaret, you have a very nice bungalow in a very nice area. A rare gem, well done. Enjoy your new home. Regards Grahame & the girls at Hoppers, Mari, Rachael, Ann & Pamela.
 

Review 16 Aug 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom, end terrace bungalow in Prestwick.

"Thoroughly professional at all times with an extensiveand insightful knowledge of the local market conditions. Nothing is too much trouble for Hopper's. Highly recommended!"
 
 
Team:
Graeme and Mari.
 
 
   Business Reply:
Thank you for the review Andrew, it was a pleasure to be able to assist again with sale of your Mum's well maintained bungalow. You prepared & presented it well & it sold quickly to a very happy lady, who loves the house. Regards Grahame & Hoppers Angels
 

Review 9 Jul 2024
Recommended by customer in G77
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd Floor Apartment

"The sale was carried out professionally and quickly."
 
 
Team:
Graham Mari
 
 
   Business Reply:
Thank you for your review Vivian, we hope your purchase in Glasgow goes well for you too. Your well-prepared property made the sale pleasant for the Hoppers girls. Regards Grahame & Hoppers Angels.
 

Review 9 Jul 2024
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
GROUND FLOOR TWO BED FLAT IN PRESTWICK.

"FIRST CLASS SERVICE, COMMUNICATIONS EXCELLENT, FRIENDLY AND HELPFUL. THANK YOU TO ALL THE STAFF INVOLVED."
 
 
Team:
ALL
 
 
   Business Reply:
Thank you for the review Stephen & Eileen, beautiful flats always sell well with a great premium, like yours did. Thanks again Grahame & the girls at Hoppers, Mari, Rachael, Ann & Pammy.
 

Review 9 Jul 2024
Recommended by customer in Ka91
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property is a lovely ground floor flat in a 3 storey block containing 6 flats in total situated in Prestwick South.

"Hoppers Estate agents were very helpful throughout the transaction, staff were friendly and knowledgeable, they went above and beyond for us keeping us informed throughout the whole process."
 
 
Team:
I cannot remember anyone's names but all the staff were excellent.
 
 
   Business Reply:
Thanks for the review David, it's great when both purchasers and vendors are delighted with the service our staff provide. Enjoy your new home in Prestwick and pop in when you're passing our office. Regards Grahame & the girls at Hoppers.
 

Review 5 Jul 2024
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed ground floor flat in Ayr

"above and beyond what was required of them"
 
 
Team:
all the staff doa a great job
 
 
   Business Reply:
Thanks for the review, William. You have a great wee property and we all appreciate your kind words. The property has a peaceful, tranquil rear garden to be enjoyed, absolutely perfect. Regards Grahame & Hoppers Angels.
 

Review 4 Jul 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom bungalow with front garden and large back garden. Located in Prestwick, Ayrshire.

"A great service from the team at Hopper's Estate Agency in Prestwick. From the start to the end of the sale process everyone was friendly, professional and very helpful.

We were selling a property in Prestwick, but we live in Cardiff, so Graham and the team made the long distance selling as straightforward as it could be. They found local trades people to deal with a couple of minor issues and someone to cut the grass. They recommended a local solicitor, who was also great and reasonably priced.

They helped re-market and sell the property after the first buyers pulled out after 8 months due to their circumstances changing. They found another buyer quickly and this time they completed as normal.

All in all a superb service from everyone involved, would highly recommend. Thank you."
 
 
Team:
Graham Hopper, Ann, Mari, Rachel
 
 
   Business Reply:
Your sale was a bit of a long slog, but we did get there eventually and ultimately you were well rewarded, Nick. Thanks for the review. Regards Grahame & the girls at Hoppers, Mari, Rachael, Ann & Pamela.
 
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