Satisfaction Ratings |
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Sales & Support
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5/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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0/10
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The firm took care in packing and handling our property
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Collection & delivery
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8/10
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Our property was collected and delivered as agreed
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Service
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5/10
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The staff were presentable punctual and polite
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Value
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2/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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No
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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No
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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No
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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No
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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No
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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The move was an ordinary move from one large flat to a house. There were no big kitchen “white goods” but lots of smallmoveables.
The movers packed for me. The lack of care of one employee in particular was appalling.
The lack of care packing my small electrical goods was appalling. They were generally put at the bottom of boxes under many other things - some items are now broken: a DAB radio, some headphones, etc, etc.. The contempt with which my clothes were packed was extraordinary. Good knitwear and shirts are very crumpled beyond rescue. A favourite cup had it’s handle broken off.
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Team: Cammie, Frankie, Stevie, John
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