The Shore Porters Society

Where reputations count.

1 Baltic Place
Aberdeen
Grampian
AB11 5EW

Removers - Removals Companies

www.shoreporters.com

Email This Business

Tel 01224 569569

Listed under: Removers / Removal Companies

98% recommended Rating 9.4/100
462 reviews since 2013

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 462 reviews since 2013

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Very smooth process from receiving estimate of costs to completion of house move. Plenty of boxes and packing materials provided prior to the move. The removals team on the day were very polite, atten...." more

" The team from Shore Porters were brilliant and very professional. I had never used house movers before, so had no idea of time / scale, but they emptied my entire 4 bedroom house, plus garden furni...." more

" The removal staff were most helpful and very efficient. The whole experience was excellently carried out, on uplift and delivery." more

" I cannot praise the whole team highly enough. The team made tremendous efforts to to get the van emptied in time to avoid me having to pay penalties. I will certainly recommend to any friends or colle...." more

About Us
Information provided by the business
Legal Name: The Shore Porters Society.

The Shore Porters� Society has a rich heritage of experience and expertise that spans over more than a remarkable five centuries.

As leading specialists in removals and storage, we are renowned worldwide for our professionalism and care in safely transporting people�s most precious possessions across countries and continents.

We are proud of our roots as the oldest transport company in the world, but we also invest in our future, co-ordinating our fully-trained staff and leading-edge vehicles and materials to deliver peace of mind and a quality experience to our customers.

Shore Porters is a member of BAR (British Association of Removers) and FIDI (Federation Internationale de Demenageurs International) and is financially bonded by BAR Overseas Group, which is your personal guarantee for complete peace of mind.

Review 3 Dec 2024 Recommended by customer in AB15 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move at fairly short notice. Access at new address limited for removals vans.

"Very smooth process from receiving estimate of costs to completion of house move. Plenty of boxes and packing materials provided prior to the move. The removals team on the day were very polite, attentive and considerate. The move was made as easy as it could be. Happy to recommend."

REPORT THIS REVIEW

Review 26 Nov 2024 Recommended by customer in AB39 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move was essentially a lift and shift. Most of the ''large'' elements (dining room table and chairs etc..) were not coming with us, and the kitchen appliances were all integrated. I had tried to box as much as I could, to make the lifting and stacking a little easier, and this helped with the timings on move day itself. We were moving from a 4-bedroom villa, over 2 floors, to a similar house setup.

"The team from Shore Porters were brilliant and very professional.

I had never used house movers before, so had no idea of time / scale, but they emptied my entire 4 bedroom house, plus garden furniture and double garage in 2.5 hours. Very impressive!!

We then had a frustrating delay in getting the keys to our new property, but the team were all very good about it and still managed to get all of our boxes unloaded by 5pm. Our move co-ordinator even checked in to see how my wife and I were doing regarding the delay, and checking we were OK.

Very, VERY happy with the service of the whole team on the day.

Absolutely fantastic ! Highest recommendations from me.
"

Team:
Kerrie was our move coordinator, with Paul heading up the team at the property.

REPORT THIS REVIEW

Review 29 Oct 2024 Recommended by customer in AB35 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Excellent company to deal with, always had good communication, and friendly staff.

"The removal staff were most helpful and very efficient. The whole experience was excellently carried out, on uplift and delivery."

Team:
Ian, Paul, Chris, Kerrie, and Craig.

REPORT THIS REVIEW

Review 28 Oct 2024 Recommended by customer in AB10 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The men who did my house removal were pleasant, professional, courteous and efficient. I appreciated also Craig�s calls to check in and advise as time went on and still no keys until late pm.

"I cannot praise the whole team highly enough. The team made tremendous efforts to to get the van emptied in time to avoid me having to pay penalties. I will certainly recommend to any friends or colleagues. Office staff also very professional, friendly and helpful. Also, well priced compared to other firms. Would recommend highly."

Team:
Craig, Kerrie and the team on 25/10, 3 super guys.

REPORT THIS REVIEW

Review 28 Oct 2024 Recommended by customer in AB25 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal services, storage for a week, and then delivery services to our new house.

"Can't recommend Shore Porters highly enough - competitively priced, helpful & efficient office team, and the delivery guys themselves were superb - friendly, hard working and very much went above & beyond for us!"

Team:
Kerrie in the office, and a squad of 6 different guys over our 2 deliveries - all great!

REPORT THIS REVIEW

Review 15 Aug 2024 Recommended by customer in AB30 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A move from Devon to Stonehaven, nearly 600 miles journey

"This move was incredibly quick & strait forward. Can only speak highly of all aspects & the very efficient way everything was handled for the move ."

Team:
Craig, Kerrie, Martin & Greg

REPORT THIS REVIEW

Review 30 Jul 2024 Recommended by customer in Ky3 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Great service, first class, worth every penny

"Great service"

Team:
Four hard working very helpful men

REPORT THIS REVIEW

Review 24 Jul 2024 Recommended by customer in E10 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Wentsmooth and without hitch.

"All done for us, understood us and kept us informed."

Team:
Kerrie Farnam and porter Ian and the guys with him

REPORT THIS REVIEW

Review 18 Jul 2024 Recommended by customer in KT5 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving a 4 bedroom house, garage & garden furniture (including plants) from the south west of England to the North East of Scotland, this also included the transportation of a sports car.

"Davie, Grant and the crew were incredibly helpful, fab and fast and of course Kerrie was amazing, always there to help us to find a solution to our ongoing moving date saga.

The whole team made one of the most stressful things you can do in life, a smooth and hassle free experience."

Team:
Andrew, Kerrie, Davie & Grant

REPORT THIS REVIEW

Review 18 Jul 2024 Recommended by customer in WS14 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Aberdeen to the Midlands

"They replied to communication quickly and gave options. The weekend transfer suited us. The team who did the removal was very efficient. Kerri was very helpful on the phone."

Team:
Kerri, Ian?

REPORT THIS REVIEW

Review 29 Apr 2024 Recommended by customer in EH24 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move of large 4 bedroom house to new build 150 miles away. Complete mix of items from special items needing extra care and packing, to garden plants and ornaments.

"Very delighted with the experience. Lead up was very clear and stress free. The actual move was made all the better with the excellent, polite, and friendly staff; we couldn�t have asked for a better team.
Well done and thank you! Would clearly recommend without hesitation."

REPORT THIS REVIEW

Review 23 Apr 2024 Recommended by customer in AB34 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House to house move within Aberdeenshire

"I cannot fault this company. From my first enquiry to taking my items into my new house, they were faultless.

Everyone I dealt with from the office staff and estimator of costs on the house visit to the removal crew were professional, polite, efficient and knowledgeable.

Communication was fast, thorough, detailed and I can honestly say, they took all the stress out of the move, which I had been dreading.

My goods were delivered safely, perfectly packaged with no damage. I had a delivery of boxes before my move which were delivered in good time and I felt I had really clear instructions to re clothing, mattresses etc.

My beds were reassembled in record time and everything placed just as I asked. The removal team were so efficient and helpful- I felt completely looked after and would not hesitate to recommend them.

I can�t remember the last time I had such exemplary customer service and felt so valued as a customer.

"

Team:
I can�t remember! Just all of them.

REPORT THIS REVIEW

Review 25 Mar 2024 Recommended by customer in AB41 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Everything went smoothly

"Pete and crew did an amazing job moving us.
Nothing was too much as they were all friendly and accommodating.
There were a couple of items they packed in a couple of boxes themselves which showed to us how professional they were.

Overall, very pleased with the efficiency and the guys were very nice as well"

Team:
Pete, can�t remember rest of the guys

REPORT THIS REVIEW

Review 8 Feb 2024 Recommended by customer in AB31 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Standard house move but with awkward items of Childrens outside toys that were difficult to get out of the path from Garden. The move was delayed but Shore porters were quick and efficient to book items into storage and work around our circumstances

"Fantastic from start to finish.

Quote was dealt with quickly and considering the time of year , were able to deal with our short deadline.

The loading and packing was fantastic with no issues at all the staff being very friendly and helpful.

unfortunately our moving in day got pushed back which was extremely stressful. However Shore Porters understood and accommodated the change in dates very well. They were flexible enough to allow me to visit to get some items we needed until we could move in. throughout this period the staff were magnificent and was one less thing to worry about knowing our items were stored and ready to go when needed.

when we finally exchanged house, shore porters were ready to go with the new date and had no issues with the short notice

Highly recommended and would use them again for a move."

Team:
Craig Thomson and the entire removal team

REPORT THIS REVIEW

Review 9 Jan 2024 Recommended by customer in AB53 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move from Bristol to Aberdeenshire.

"The whole process from the very beginning was easy and trouble free.
The video appointment was very detailed to enable an accurate quote and schedule for the move.

The lorry arrived on time and on schedule. The chaps were very friendly but efficient. Everything was loaded and packed with care.

At the other end, again they arrived on time and unloaded everything with care and efficiently.

Had no issues with the service at all.
Really glad we used a local Scottish company rather than a local one to us in Bristol."

Team:
Craig, Nicky and Matthew

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Review 29 Dec 2023 Recommended by customer in KY15 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving partial house contents including fragile antique furniture and paintings

"I was contacted by a Shore Porters removals coordinator within an hour of requesting a quote, and by the end of the day had a detailed proposal which took account of all my requirements. Due to the fragility of some of the furniture being moved, I wanted the items to remain on the same vehicle throughout, and they were able to suggest a smaller vehicle that was well-matched to the size of the job (this was in contrast to another well-regarded removals firm who didn't pay attention to my detailed requirements and took a month to realise they couldn't provide a suitable service).

After a video survey, I was easily able to book my move for a convenient date. On the day the 2 man team updated me on their arrival time, and once in the house worked quickly but carefully to pack fragile items and load the lorry. Delivery at the destination was just as smooth, kept informed of their arrival time, then an efficient but careful transfer of my furniture items to their intended locations.

Overall I couldn't be more impressed with Shore Porters. From the first contact to the last box unloaded I dealt with really impressive staff who provided an excellent service."

Team:
Kerrie Farman; Ian, Ronan

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Review 27 Dec 2023 Recommended by customer in AB15 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removals of large split level 3 bed flat with a narrow difficult entrance, and a two level patio. Full packing service as well as removals.

"I have moved a lot in my time, and used various removal companies. ShorePorters provided an excellent service. They were a professional, punctual, and efficient team. The whole process was executed flawlessly. Prompt and polite communication at booking, with clear expectations set and process explained.

Packing was efficient, all delicate items carefully wrapped and handled.
Our flat which was brimming with things was packed in record time.

Drop off was punctual and professional. The crew was respectful of carpets and flooring, as the weather was wet and mucky on the day of the drop off.

Cardboard boxes were promptly collected once requested after unpacking.

I am grateful to ShorePorters for making a house move with two very small children a stress free experience."

Team:
Team of 4 led by Grieg. Booking and queries handled by Kerrie Farman.

REPORT THIS REVIEW

Review 27 Dec 2023 Recommended by customer in EX10 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Scotland to Devon. Full pack service provided. Furniture went via storage (for c 4 weeks).

"Office staff were extremely helpful and pleasant - and were probably the reason that we went with this company. There was a bit of a mis-match between timings that we were given by the office and actual timings experienced e.g. the packers arrived to pack later than expected - we were messaged on the morning to let us know they would be late but it was unclear why because the packers said that they turned up at the time that they had been asked to turn up i.e. there wasn't any reason why the timings had changed. On delivery we were told to expect delivery starting on the afternoon and continuing on into the next day. No lorry appeared on the afternoon - we had to phone to find out where the lorry had got to - evidently the re-loading from storage and travel started off later than was initially scheduled and the removal lorry didn't appear until the next day. Not a problem but we would have expected to be kept updated - we were waiting around for a lorry that didn't appear! The labelling of the boxes wasn't very helpful when we came to unpack and a few of the items had been a bit squashed and slightly damaged - fairly negligible in the scheme of things but a little irritating. Furniture was off loaded and placed in position with reasonable care and packing staff and unloaders were all very polite."

REPORT THIS REVIEW

Review 6 Dec 2023 Recommended by customer in EH48 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was an international move from UK to Doha Qatar. A wide range of household items

"The experience from quote to finish was excellent. The professionalism of the movers and administrators was the best I have experienced and I will not hesitate to recommend Shore Porters to anyone moving home."

Team:
Doreen Patterson

REPORT THIS REVIEW

Review 24 Oct 2023 Recommended by customer in PA80 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Shore Porters moved us from Aberdeen to Lochaline. They packed for us, including some delicate and expensive items. Everything was done efficiently and the staff were friendly and very professional, asking if they were unsure of anything. Everything arrived in a perfect state, and the many boxes were helpfully delivered to the appropriate rooms.

"Every aspect of our experience with Shore Porters was easy and stress free. I contacted the company by phone and we had a personal advisor visit within a few days. The quotations were quick to arrive and very clear to interpret. The move was then arranged for the following week. I had assumed that there would be a longer lead in, so I was delighted that the team would be able to move us so quickly. Because of the short lead in, we opted for the company to pack for us. This was a great decision for us. A team of four packers arrived in the morning and this was supplemented by another two later in the day. Nothing was too much bother and the team worked extremely hard to get everything packed up, including the very delicate and expensive items. In Lochaline, the van arrived with perfect timing, in spite of diversions due to the Corran Ferry being off. Every item was delivered into the appropriate room and, having unpacked all of our boxes, in perfect condition. Our decision to move with Shore Porters made the move stress free for us. We had looked at a few other companies, but they expected us to measure each item of furniture and enter it into a website that was not user friendly, etc., but Shore Porters made everything easy. We felt that we had professional and experienced people to work with. We feel that our whole experience was well worth the fee."

Team:
We can�t remember all of the names, but Kerrie Farman was brilliant. Also Alistair, who visited prior to the quotations. Best of all we�re Craig Thomson and his team. He will have all the other names. Craig and his team were just fabulous! We couldn�t be more grateful to them for their work.

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