If the business does not reply to your request:
Please email us attaching an invoice or other correspondence to show that you have accepted a quotation or estimate from the business.
We will ask the business to send you the link to give your feedback. If they do not send you the link within a reasonable period of time, then we will send you the link instead.
If you don't have an invoice, quotation or estimate:
It is normal for consumers to ask at least 3 businesses for an estimate or a quote.
We don't generally encourage feedback about these rejected businesses, since there would be at least twice as many reviews about "why this business was not right for me".
We do want to hear about behaviour which you consider should give rise to a complaint
Please forward copies of all relevant correspondence including the contact details of the person you have dealt with at the business.
We will forward your feedback to the relevant body for independent dispute resolution (ADR) and or Trading Standards where appropriate.
If your complaint is found to be valid, then we will publish your review together with a summary of the finding of the ADR process, where available.
|
