Removers - Removals Companies: Unit 10 Masthead, Capstan Court, Crossways Business Park, Dartford, Kent, DA2 6QG
The firm has agreed to a Code (see their Memberships page) which includes the following requirements:
Before the move, did your remover:
Code of practice
Make you aware of the Code of Practice?
Description
Give you a clear description, price and timetable for the work to be carried out?
Did your remover draw your particular attention to the contract terms relating to:
Loss or damage
a). Liability for loss or damage?
Claims timing
b). Time limits for making claims?
Cancellation
c). Cancellation / postponement rights and charges?
Before the move, did your remover:
Protection options
Explain your insurance or other protection options?
Claims procedure
Make you aware of the procedure for making claims and to whom complaints should be referred?