Fenestration Self-Assessment Scheme (FENSA)

Since 1 April 2002, all replacement glazing in dwellings comes within the scope of the Building Regulations. Anyone who installs replacement windows or doors must comply with improved thermal performance standards. When having their windows and doors replaced homeowners must either get a certificate from Local Authority Building Control or have the work completed by a FENSA Registered Company.

Referenceline

Trading Standards - Buy with Confidence

The Buy With Confidence Scheme is a partnership of Local Authority Trading Standards Services, providing consumers with a list of local businesses which have given their commitment to trading fairly.

To become a Buy With Confidence member, a business must pass a set of tailored background checks. Each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances. Members conduct will continue to be monitored thereafter.

We cannot promise that Buy With Confidence members' work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.