Estate and Letting Agents

It is a legal requirement for Estate and Letting Agents to join a Government-approved redress scheme. The two schemes approved by the National Trading Standards Estate Agency Team are:

• Property Redress Scheme
• The Property Ombudsman

Ombudsman Services

Ombudsman Services provide an independent, impartial and cost effective means of resolving disputes outside the courts. Our role is to give an impartial and independent review of complaints; We operate under appropriate legislation and regulatory authority; We work with providers to improve the service they give to consumers; and our governance ensures that we are independent. We currently resolve complaints for the communications, energy, property, and copyright licensing sectors.