Trading Standards - East Ayrshire

The East Ayrshire Council Trusted Trader Scheme is a local business partnership which aims to increase consumer confidence, promote good practice within local businesses and help protect people from doorstep crime.

The Scheme is a directory of local businesses that have been vetted by Trading Standards and who made a commitment to treat their customers fairly. It is based on customer experience and customer feedback. Trader members of the scheme ask their customers after a job is completed to provide feedback on what they thought of the job and the feedback is published on an independent website.

The scheme is managed and administered by Trading Standards which is a part of East Ayrshire Council.

TrustMark

TrustMark is a not for profit organisation, licensed by Government and supported by consumer protection groups, helping you find local, trustworthy & reliable tradesmen, operating to Government endorsed standards.

TrustMark is a quality mark which operates a framework under which 30 plus scheme operators working in the Repair, Maintenance and Improvement sectors are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen.

All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaints procedures are being maintained.

VELUX

At VELUX, we're proud of our products. In fact, we consider them to be the very best on the market and we want to help you choose a competent installer to fit them. VELUX are a Trustmark scheme operator, so you have the additional comfort and peace of mind that Certified Installers are members of the only government-endorsed scheme for tradesmen.

VELUX Certified Installers must comply with stringent and regular checks and assessments by independent industry experts including: Examination of their financial records and trading history, Provision of relevant documents such as public liability insurance, Credit checks, References from previous customers

Certified Installers also undergo on-site inspections to ensure that the quality of their work meets the VELUX standard and agree to a comprehensive code of practice covering conduct and workmanship.