Independence

As a TrustMark Scheme Operator we only work with tradespeople with the highest standards of workmanship and customer care, giving them and their clients peace of mind. We ensure customers are protected and contractors supported whilst working in the Domestic Sector by:

Checking our members work through on-site inspections and customer surveys.
Continually checking members’ trading records and financial status.
Having our members sign up to a common code of practice.
Ensuring all members have Public Liability insurance, good Health & Safety practices and excellent customer care.
Enabling our members to offer an Insurance Backed Warranty and Deposit Protection Insurance for consumers, giving them peace of mind.
Providing a clear user-friendly complaints procedure to resolve any issues that might arise which is fair to both contractor and customer.

TrustMark

TrustMark is a not for profit organisation, licensed by Government and supported by consumer protection groups, helping you find local, trustworthy & reliable tradesmen, operating to Government endorsed standards.

TrustMark is a quality mark which operates a framework under which 30 plus scheme operators working in the Repair, Maintenance and Improvement sectors are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen.

All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaints procedures are being maintained.