Express Estate Agency - Sales

Peter House, Oxford Street
Manchester
Lancashire
M1 5AN

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Express Estate Agency - Sales 9.2/100
331 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 331 reviews since 2010
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent, well worth their pee! Thanks."   more
 
" Good"   more
 
" Excellent at keeping in touch, always extremely cheerful and helpful. Good service all round. They would have sold the house much quicker had we not had 2 buyers pull out at the last minute."   more
 
" Charlotte Mortimer was very polite and well organised - did a superb job."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 74%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 91%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 97%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 77%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 61%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 60%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 72%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 90%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 88%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
advice 8
bit 7
Brilliant 10
buyer 12
buyers 11
called 7
calls 9
communication 11
contact 15
courteous 8
definitely 8
difficult 10
easy 9
efficient 19
especially 7
Estate 62
Excellent 40
Express 71
extremely 8
Fantastic 14
friendly 32
Good 25
great 18
happy 35
help 17
helpful 53
informed 22
market 29
offer 22
people 14
pleased 19
process 19
professional 29
property 48
quick 19
quickly 14
Really 14
received 14
recommend 26
Recommended 16
sale 52
sell 26
selling 14
service 67
sold 26
solicitors 14
thank 29
thanks 17
weeks 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2015
Recommended by customer in SK10
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached.
 

"Excellent, well worth their pee! Thanks."
 
 
 
 
 
 

Review 11 Jun 2015
Recommended by customer in S5 6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace close to shops and schools.
 

"Good"
 
 
 
 
 
 

Review 11 Mar 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached house in a cul-de-sac.
 

"Excellent at keeping in touch, always extremely cheerful and helpful. Good service all round. They would have sold the house much quicker had we not had 2 buyers pull out at the last minute."
 
 
 
 
 
 

Review 1 Mar 2015
Recommended by customer in M23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow, Brooklands, Manchester.
 

"Charlotte Mortimer was very polite and well organised - did a superb job."
 
 
 
 
 
 

Review 23 Feb 2015
Recommended by customer in SA43
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached bungalow in small village on outskirts of cardigan - views we countryside and hills to rear of property. Pub within 2 mins walking serves food.
 

"From the moment we signed up with Express Estate Agency we had very courteous and polite service from all the agents involved - mainly will until the property was ‘under offer’ and then from Charlotte Mariot who would keep us updated on a regular basis and would always return calls if we missed her. They were extremely efficient through."
 
 
 
 
 
 

Review 13 Jun 2014
Recommended by customer in HR9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Top flat, one of 3 in an end terraced 1830's house on border of England & Wales. Has 1 bed, lounge & with french doors to balcony & stunning river, fields woods and mountain views. Near shops, Church, theatre & other similar houses all around. Its in a conservation area and is Grade II listed.
 

"I have been impressed from the start by the pleasant attitudes, courteous conservations, and efficiency of your staff, and I am pleased that I decided to have Express Estate Agency to deal with the sale of my flat on Bexhill, E. Sussex my only concerns were the expense of phone calls all the way to Manchester, and not having a local office; also, you relied heavily on the speed of selling my flat, when infact, it took nearly a year to sell, which I do not think is fast! However, I am generally pleased with my sale and purchase and would like to mention how pleasant Lizzie, and Edshew were in particular (and helpful)."
 
 
 
 
 
 

Review 7 Feb 2014
Recommended by customer in Sw16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom ground floor flat near Manchester Royal infirmary

"Did what they claim. After having been on the market for 3 years with reeds rains, which led to no serious offers, my flat was sold within a matter of weeks. I'm absolutely delighted. James organised viewings efficiently and offered sound advice on how to proceed. Vicki managed negotiations well. The team were realistic about selling price without pressurising me to drop the price too much. Their approach works. None of the apathy of my previous agent."
 
 
Team:
James, Vicki
 
 
 

Review 13 Nov 2013
Recommended by customer in WR5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace house in a small city.
 

"All the team particularly ED worked very well on my behalf, ED and Andy in his absence were great at upgrading me and promptly answering questions for a quick sale. I would recommend you."
 
 
 
 
 
 

Review 20 Sep 2013
Recommended by customer in S81
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in a Cul-de-Sac. We found Express Estate Agency on the internet.
 

"Our contact was Carrie whom I would consider her one of the most efficient and friendly people I have ever dealt with.

We would definitely use your firm again because of Carrie. She is an absolute asset to your company.

We encountered problems from the buyers solicitor. Carrie handled these promptly and effectively. Thank you"
 
 
 
 
 
 

Review 12 Sep 2013
Recommended by customer in S40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
20 year old semi detached Chesterfield.
 

"The after sales contact lady (Carrie) was excellent. Always kept me informed every step of the way."
 
 
 
 
 
 

Review 29 Aug 2013
Recommended by customer in BS16
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace, high fireplace very quirky inside and has a lovely back garden and sun trap.
 

"The service provided by the two agents was excellent and it was their professionalism that made the whole process worthwhile and less stressful. When my agent wasn't forthcoming in keeping me up to date during the whole process. Thanks Ed & Melissa."
 
 
 
 
 
 

Review 19 Aug 2013
Recommended by customer in SN3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-5 bed, garage, ample parking.
 

"Beth Holland-fab service kept me in the loop more than one company. She deserves a medal, vendor of property an awful vile man!"
 
 
 
 
 
 

Review 13 Aug 2013
Recommended by customer in M33
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi with off road parking.
 

"Very excellent company to work with did everything they said first time. "
 
 
 
 
 
 

Review 6 Aug 2013
Recommended by customer in PR7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 3 bed with 2 garages Coppull PR15BY.
 

"Regular contact, easy to contact, friendly, efficient."
 
 
 
 
 
 

Review 3 Aug 2013
Recommended by customer in LS16
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Pleased with the service received. We have 2 other properties and will be contacting express estate agency when we sell those."
 
 
 
 
 
 

Review 24 Jul 2013
Recommended by customer in GU34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached family house in rural village of Hampshire.
 

"EEA sold our house in two days of going to market! We achieved more than we expected (more than the marketing price). We couldn’t have been more thrilled!"
 
 
 
 
 
 

Review 16 Mar 2013
Recommended by customer in S65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached Rotherham.
 

"We are happy it has gone through so quick!"
 
 
 
 
 
 

Review 8 Feb 2013
Recommended by customer in OL12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced house. 3 bedrooms.
 

"Thank you, for all your help."
 
 
 
 
 
 

Review 16 Jan 2013
Recommended by customer in CO14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Brilliant! Have already recommended express estate agency to friends."
 
 
 
 
 
 

Review 4 Dec 2012
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Effective and speedy."
 
 
 
 
 
 
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