RS Plumbing & Heating

Where reputations count.

8 Kedleston Drive
Cringleford
Norfolk
NR4 6XN

Plumbing & Heating Engineers

www.heatandwater.co.uk

Email This Business

Mobile 07888 273075

Listed under: Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Safety Checks for Landlords, Plumbers / Plumbing, Servicing & Repairs

100% recommended Rating 9.9/100
39 reviews since 2017

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 39 reviews since 2017

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" The work was completed in good time. The team member was polite, informative and very helpful. Going out to obtain and replacement part and returning to fit it the same day so I had hot water again." more

" Excellent service. " more

" Excellent service, kept me informed at all stages and explained what he was doing. Very tidy. " more

" Friendly, polite, thorough, efficient and professional service. Clean worker. Responded quickly to messages left on voicemail. Highly recommended. " more

About Us
Information provided by the business
Legal Name: Mr Russell Scowen.

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Review 18 Oct 2019 Recommended by customer in NR6 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

Diagnose boiler fault. Source, obtain and fit new part service boiler.

"The work was completed in good time.
The team member was polite, informative and very helpful. Going out to obtain and replacement part and returning to fit it the same day so I had hot water again."

Team:
Russell

REPORT THIS REVIEW

Review 15 Oct 2019 Recommended by customer in NR4 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Gas boiler service taps.

"Excellent service. "

Team:
Russell

REPORT THIS REVIEW

Review 1 Oct 2019 Recommended by customer in NR20 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace boiler, add condensate pipework and trap. Flush heating system, seal system, various other additions eg. magnetic filter.

"Excellent service, kept me informed at all stages and explained what he was doing. Very tidy. "

Team:
Russel

REPORT THIS REVIEW

Review 11 Sep 2019 Recommended by customer in NR5 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Gas Boiler service.

"Friendly, polite, thorough, efficient and professional service. Clean worker. Responded quickly to messages left on voicemail. Highly recommended. "

Team:
Russel

REPORT THIS REVIEW

Review 7 Aug 2019 Recommended by customer in NR2 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fixed boiler and temperature of shaver.

"Excellent service, great communication, reasonable price and really nice guy."

Team:
Russell Scowen

REPORT THIS REVIEW

Review 26 Jun 2019 Recommended by customer in NR14 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fix leaking tap

"Excellent service"

Team:
Russell Scowen

REPORT THIS REVIEW

Review 23 May 2019 Recommended by customer in NR4 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replacing 2 old radiators.

"Another excellent job by Russell. Work done on time, at estimate. Rooms left clean and tidy.
Russell a very lovely man to have in the house.
Really could not be more pleased. "

Team:
Russell Scowen

REPORT THIS REVIEW

Review 29 Apr 2019 Recommended by customer in NR2 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Boiler service.

"Russell was efficient, pleasant, got on with the job, explained what he had done and was tidy. "

Team:
Russell

REPORT THIS REVIEW

Review 29 Apr 2019 Recommended by customer in NR4 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Service central heating.

"Very efficient and thorough. Reasonable price. "

Team:
Russell

REPORT THIS REVIEW

Review 23 Apr 2019 Recommended by customer in IP23 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Boiler repairs and service central heating pump replacement.

"Excellent prompt service
Excellent communication
Excellent value for money. "

Team:
Russell Scowen

REPORT THIS REVIEW

Review 4 Mar 2019 Recommended by customer in NR6 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Boiler service
Valve change on a leaking rad

"Very friendly man
explained everything he was going to do
Very tidy"

Team:
Russell Scowen

REPORT THIS REVIEW

Review 11 Feb 2019 Recommended by customer in NR1 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Boiler service

"Russell did a full service and a very competent job."

Team:
Russell Scowen

REPORT THIS REVIEW

Review 7 Jan 2019 Recommended by customer in NR34 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting a new Baxi central heating boiler, thermostat and trace heater. Flushing system and testing.

"Russell listened to our requests and sent us options to choose from. He worked carefully, discussing and solving any snags that arose.
We were very happy to have him to do the work. "

Team:
Russell

REPORT THIS REVIEW

Review 20 Dec 2018 Recommended by customer in NR4 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Gas boiler and hot water tank service.

"Great friendly service.
Would and have recommended to others. "

Team:
Russel

REPORT THIS REVIEW

Review 14 Dec 2018 Recommended by customer in NR2 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Annual service of gas boiler.

"Russell fitted our boiler and did all the plumbing for our new Kitchen. we are pleased to have used him for that project and have had him back to do an annual service on the boiler in the 2 subsequent years. I would highly recommend him."

Team:
Russell

REPORT THIS REVIEW

Review 23 Nov 2018 Recommended by customer in NR4 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replacement of 4 old radiators.

"Russell was easy to work with. Price was, I thought, about right. Work was completed in a day. House was left clean and tidy. System was fully tested before he left.
A very pleasant young man who takes pride in his work. I have invited Russell to replace a further 2 radiator in the new year. "

Team:
Russel

REPORT THIS REVIEW

Review 15 Nov 2018 Recommended by customer in NR4 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Combi boiler service.

"Very easy to book appointment work done quickly and serviced boiler. "

Team:
Russell

REPORT THIS REVIEW

Review 5 Nov 2018 Recommended by customer in NR8 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Boiler service.

"Very efficient. "

Team:
Russel Scower

REPORT THIS REVIEW

Review 28 Oct 2018 Recommended by customer in NR18 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Fixed toilet flush and washing machine inlet.

"Great work. Rudiell was very polite and punctual, and I have no hesitation in recommending him. "

Team:
Russell Scowen

REPORT THIS REVIEW

Review 3 Sep 2018 Recommended by customer in NR9 business RS Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-cringleford-rsplumbingheating-73492

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply
Replace kitchen tap and after pipework repair outside tap ie. replace washer.

"The work was done very well.
It was easy to communicate with Russell who kept in touch about timescales etc.
A reliable service, and helpful advice as well.
We have requested further work."

Team:
Russell Scowen

REPORT THIS REVIEW

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