White & Co plc

23 Invincible Road Industrial Estate
Farnborough
Hampshire
GU14 7QU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
90% recommended   Rating White & Co plc 8.9/100
89 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
8.9 /10 Overall Rating 8.9/10
Based on 89 reviews since 2009
 
 
 
Packing & Handling 8.4/10 Packing & Handling Rating 8.4
The firm took care in packing and handling our property

 
Collection & delivery 9.1/10 Collection & delivery Rating 9.1
Our property was collected and delivered as agreed

 
Service 9.1/10 Service Rating 9.1
The staff were presentable punctual and polite

 
Value 8.8/10 Value Rating 8.8
The price represents value for money

 
 
 
Recent Reviews 
 
" First class service given. We would recommend them to anyone(already have) They were polite, professional and friendly from the first initial enquiry through to the actual day. Howard and Denny wor...."   more
 
" They made what we feared was going to be a difficult and traumatic event go off with smooth efficiency - we can - not recommend them more highly they can be proud of their work!. "   more
 
" Would recommend white & co Farnborough to anyone moving in the near Ruchure."   more
 
" Move was arranged at last minute due to 3 days between exch/comp. Did not dwell on code of practical etc. Because booking had to be made."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 72%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 78%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 62%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

beginning 2
bit 2
box 2
boxes 4
branch 2
brilliant 2
broken 3
cheerful 2
claim 2
contact 2
courteous 5
crew 4
damaged 2
delivered 2
delivery 3
depot 2
despite 2
difficult 3
doors 2
ease 2
efficiency 2
efficient 14
ensure 2
Excellent 10
extremely 6
Fantastic 2
Farnborough 2
flat 2
friendly 7
furniture 7
good 7
great 4
happy 4
hard 5
helpful 10
packed 5
Packers 4
packing 8
polite 8
recommend 7
Removal 5
service 12
smoothly 4
team 9
thank 4
trouble 5
Unpacking 4
wardrobe 4
White 6
Whites 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Sep 2018
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
The team were moving just our bulky items. They had to dismantle bunk beds and they weren't easy. We could see the commitment they put in not giving up.
 

"First class service given. We would recommend them to anyone(already have)
They were polite, professional and friendly from the first initial enquiry through to the actual day.
Howard and Denny worked together and nothing was too much trouble.
We would definitely use them again. "
 
 
 
 
Team:
Haward Denny
 
 
 


Review 22 May 2017
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a cluttered and crammed 2 bed maisonette to a 4-bed semi - house. The team coped with all challenges and delivered an amazing results - including a pick-up from a storage unit.
 

"They made what we feared was going to be a difficult and traumatic event go off with smooth efficiency - we can - not recommend them more highly they can be proud of their work!. "
 
 
 
 
 
 


Review 28 Mar 2017
Recommended by customer in PO11
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move has been made very easy thanks to the staff at the Farnborough depot. They worked extremely hard both packing, loading, delivering.
 

"Would recommend white & co Farnborough to anyone moving in the near Ruchure."
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
4 Bed semi with easy access side and front. No challenges. To 3 bed terrace with no dedicated parking. Parking was a challenge, but they came up with a safe solution for them.
 
 
 
 
 


Review 20 Dec 2016
Recommended by customer in GU46
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move, downsize.

Move to mid-terrace, garage in separate block.

No rear access. Large quantity of plants moved.
 

"Move was arranged at last minute due to 3 days between exch/comp.

Did not dwell on code of practical etc. Because booking had to be made."
 
 
 
 
 
 


Review 15 Dec 2016
Recommended by customer in TQ12
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance with overnight storage on lorry for 1 night.
 

"Very happy customers. Job well done at both ends with staff from your plymouth depot consisting renies."
 
 
 
 
Team:
Kesher Limby Renier Ja
 
 
 


Review 13 Dec 2016
Recommended by customer in BH6
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Basic domestic move.
 

"Everybody was extremely helpful and efficient so all went well."
 
 
 
 
 
 


Review 2 Dec 2016
Recommended by customer in GU46
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A very local move - 5 mins drive away.A downstring move - with prospect of having not enough room at the other end.
 

" An efficient & prompt service. Arranged at very short notice - all staff were very understanding 2nd accommodating."
 
 
 
 
 
 


Review 28 Oct 2016
Recommended by customer in PR26
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Very well packed but one of packer was Indonesian with little knowledge of English hence box descriptions were poor.
 

"New home was considerably smaller than previous. Trouble finding space for all boxes and (Fri pm) drivers was keen to set of on 230 miles home."
 
 
 
 
 
 


Review 23 May 2016
Recommended by customer in KY1
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving them England to Scotland was handled very efficiently, as they have offices in both countries.
 

"Very competitive price very efficient staff who gave helpful advice and were very supportive during the move."
 
 
 
 
 
 


Review 18 May 2016
Recommended by customer in PO13
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our wardrobe were very difficult to get out of our old house. They preserved and worked out a solution. Excellent!
 

"Generally great. Speedy. fun and friendly - also great value fro money. I'm not sure whether it was the packing/stacking but a few of our plastic box lids got broken. Also a designer bowl that was a wedding present - we've moved 9 times without a breakage so were a bit sad. Hence masking down in packing and handling."
 
 
 
 
 
 


Review 12 Apr 2016
Recommended by customer in RH5
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Absolutely top drawer. Very good team. courteous, helpful and worked so hard.
 
 
 
Team:
Junior Ash Ben
 
 
 


Review 18 Mar 2016
Recommended by customer in MK15
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A small move from our holiday flat to a new main home we has moved into 10 days earlier.
 

"The team did a brilliant job on the move out from Hayling island as the weather was particularly fowl - hail storms and very strong winds. They were cheerful and efficient during the packing and delivery, including helping us shift some furniture from room to room."
 
 
 
 
Team:
Bobby Ryan Keith
 
 
 


Review 13 Mar 2016
Recommended by customer in MK15
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving out of our house of 30 years to a new area 75 miles away.
 

"We wanted to make the move as stress-free as possible so chose a big reputable company and the full packing service. What a good decision that was. The whole team, from the initial contact with the office, through the packing, moving and unloading, to the collection of boxes afterwards, could not have been more friendly, efficient and helpful. So much so that we did another smaller move with you 10 days later! Well done and thank you."
 
 
 
 
Team:
Howard Ben Kieran
 
 
 


Review 20 Dec 2015
Recommended by customer in BA4
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A happy, hard working crew who were dedicated and very accommodating.
 

"Well done to the team and sales person, Advianne for an excellent “pitch”,"
 
 
 
 
Team:
Mike Miles Mark Nathan
 
 
 


Review 21 Oct 2015
Recommended by customer in DT5
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team of movers were efficient and above all friendly and courteous.
 

"We could not have wished for a better team from Whites Removals. Everyone from admin staff to the removal team were so efficient and got the job done, very friendly and polite. We would recommend Whites Removals to anyone who wants an excellent service. Well done and thank you."
 
 
 
 
Team:
Eddie Martin Robert Mark
 
 
 


Review 16 Oct 2015
Recommended by customer in GU51
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Standard move house to house mainly well packed & loaded.
 

"2nd load off loaded in haste minor changes to 2 items."
 
 
 
 
 
 


Review 14 Oct 2015
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a 3 bed house with difficult access, but the movers did a good job of moving out. There is more spare & better access at the new house so that aspect has easier.
 

"Generally excellent but the end of the move was rushed so we ended up with unfitted wardrobe doors and some items in the wrong places."
 
 
 
 
 
 


Review 9 Oct 2015
Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move involved packing most of my property and putting it into storage for 6 days before moving it 250 miles and unloaded into my new property. Challenges were taking a large 3-5 seater sofa out through a small porch and also getting a small wardrobe round a getting a small wardrobe round a difficult bend.
 

"The move went fairly smoothly and all the staff were very polite, efficient and helpful."
 
 
 
 
Team:
James Jack Keith Janet
 
 
 


Review 13 Aug 2015
Recommended by customer in TW20
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Household move from East Molery to England.
 

"The teams were very courteous, efficient and friendly."
 
 
 
 
 
 

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