Hadley & Ottaway

Where reputations count.

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

www.hadleyandottaway.co.uk

Email This Business

Tel 01953 884 841

Listed under: Removers / Removal Companies

98% recommended Rating 9.6/100
2502 reviews since 2006

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 2502 reviews since 2006

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Excellent service from office staff and delivery team. " more

" They worked very hard, were very good humoured, and consider no damage to our possessions or either property - they could not be faulted!" more

" We were very pleased that we chose for company to pack for us, as we feel it made our move much less stressful, well worth the extra money!" more

" All the guys were really lovely and worked so hard to get the job done, and we can't thank them enough. " more

About Us
Information provided by the business
Legal Name: Hadley & Ottaway Ltd. Limited Company.

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Review 18 Nov 2024 Recommended by customer in NR26 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went very well, we have on awful lot of possessions to move and the home we were moving from had a difficult staircase, out despite that the removal staff were all absolutely delightful contd.

"They worked very hard, were very good humoured, and consider no damage to our possessions or either property - they could not be faulted!"

Team:
Steve Neil Dan Bob

REPORT THIS REVIEW

Review 18 Nov 2024 Recommended by customer in BA1 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Cambridge to Bath. Slight delay to unload due to monies transfer delay. They were on time on early.

"Excellent service from office staff and delivery team. "

Team:
Stephen H

REPORT THIS REVIEW

Review 14 Nov 2024 Recommended by customer in CO10 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move went very smoothly. The removal team were all very friendly and professional. Move from Norwich to Long Melford, Suffolk.

"We were very pleased that we chose for company to pack for us, as we feel it made our move much less stressful, well worth the extra money!"

Team:
Stephen Shaun Matteo

REPORT THIS REVIEW

Review 11 Nov 2024 Recommended by customer in NR18 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from 2 bed coach house to 2 bed semi detached house.

Team:
Chris De

REPORT THIS REVIEW

Review 11 Nov 2024 Recommended by customer in NR20 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed detached property shed and garage contents we moved our own garden pots.

Team:
Stephan Tony Bob Matte

REPORT THIS REVIEW

Review 8 Nov 2024 Recommended by customer in IP25 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Relatively straight forward move from a 2 bed to a 4 bed house. It was a bit of a tight fit, but everything got on the van with no damage.

"All the guys were really lovely and worked so hard to get the job done, and we can't thank them enough. "

Team:
Shaun Logan Lee Stephen

REPORT THIS REVIEW

Review 8 Nov 2024 Recommended by customer in NR12 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

An early start was key for us, as we wanted to leave our old property by mid-day. This was achieved in good time without the removal men cutting corners or rushing the job. We had to start driving to Scotland over the next few days, so an early star was key.

"Excellent professional service by a very helpful, curious company. The staff could not be more helpful throughout the whole moving journey.
All your staff were always on hand to answer any questions that we raised. "

Team:
Steve Neil Logan

REPORT THIS REVIEW

Review 31 Oct 2024 Recommended by customer in NR18 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from a large house to a smaller one. Interesting point - Trying to make things fit!

"Great service all round - very helpful office staff initially and really friendly and efficient moving staff. Couldnt have been better!"

Team:
Stephen Dean Shaun Bob

REPORT THIS REVIEW

Review 29 Oct 2024 Recommended by customer in NR14 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving to a 3 bedroom cottage 5 miles away. Difficult driveway both ends. Needed a smaller van.

"An excellent move with polite, efficient team. Could not have been easier. Highly recommend this company. "

Team:
Lee Marc Mark

REPORT THIS REVIEW

Review 24 Oct 2024 Recommended by customer in PE31 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Collecting from Polebrook and delivering to Norfolk

Team:
Jordan Matieo Steve Jay D

REPORT THIS REVIEW

Review 24 Oct 2024 Recommended by customer in PE31 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Delivery of storage items.

Team:
Shaun Dean Jay

REPORT THIS REVIEW

Review 22 Oct 2024 Recommended by customer in PE36 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Good."

Team:
Mark Marc

REPORT THIS REVIEW

Review 22 Oct 2024 Recommended by customer in NR19 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Bungalow to a 3 storey house.

"Great team, helpful and professional service
Well done.
"

Team:
Bob Dean Steven Bernie

REPORT THIS REVIEW

Review 18 Oct 2024 Recommended by customer in CH60 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Heachan in July. Had the guys in for 3 days packing and loading. All our stuff went into store for 2 months and then moved our new home on the Wirral. 2 days here to unload - were very quick and efficient.

"The guys were absolutely fantastic.
Nothing was too much trouble and every when putting wordrobes/bookcases in one room and having to move bookcase to another room as didn't look right. Rob was great asking if it is was okay.
Would highly recommend. "

Team:
Bob Steve Mark Jay

REPORT THIS REVIEW

Review 18 Oct 2024 Recommended by customer in NR29 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The removal was from a large Band E 4-bed property to a smaller Band E 4-bed property.
It was a three-day pack-and-unpack operation involving two lorries. It included the removal and partial deconstruction/reconstruction of eight large bookcase units which contained a substantial library of books, CD's and DVDs.
Everything had to be put back in order on to their original shelves.
Also involved was the removal and disposal of a washing machine, two garden mowers and three boxes of miscellaneous unwanted items.

"The three crew members were cheerful, polite and hardworking. A lot of attention to detail was required.
Their flexible, can-do attitude was inventive and helpful.
The positive way they went about their work significantly reduced the stress of what was for me a difficult and complex removal. "

Team:
Steven Jay Chris

REPORT THIS REVIEW

Review 18 Oct 2024 Recommended by customer in NR16 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"This is the second time that I have had the pleasure of Bob and Matteo moving us. They were exemplary and again nothing was too much trouble for them. As a wheel chair user I felt very comfortable with them and not patronised in any way (it has happened by and the removal company) you are lucky so have them. Just do add I will, and have already done so. Recommend you highly do anyone that will listen!! Kindest Regards. Brenda
"

Team:
Bob Matteo

REPORT THIS REVIEW

Review 18 Oct 2024 Recommended by customer in NN11 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Bob, Matt and Mark were fantastic. Wish I'd engaged you before packing anything myself. They were fast, considerate and generally nice to have around.
I'd use them again any day of the week. "

Team:
Bob Marc Mark

REPORT THIS REVIEW

Review 11 Oct 2024 Recommended by customer in IP28 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Quick and efficient. slight damage to the blinds of the property I vacated, otherwise no issues.

"Professional service for a reasonable price. Would recommend!"

Team:
Stephen Lee Matthew

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Review 11 Oct 2024 Recommended by customer in IP25 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 3 bed to bungalow

"3 chaps arrived on time and very friendly.
Nothing was an issue and offered any assistance if needed.
There was a delay (waiting time) but they were binder - standing and didn't rush as to complete quicker. All in all very happy with service. "

Team:
Lee Chris Dean

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Review 6 Oct 2024 Recommended by customer in NR5 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Packing China and Glassware in certain pieces of furniture being removed together with other furniture all of which was put in storage while redecoration of rooms.

"All members of the company I came into contact with were professional and polite and did a good job.
I will certainly use them again. "

Team:
Mark Matthew

REPORT THIS REVIEW

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