White & Co plc

International House, Bar End Industrial Estate
Winchester
Hampshire
SO23 9NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating White & Co plc 9.3/100
746 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 746 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property
 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed
 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite
 
Value 9/10 Value Rating 9.0
The price represents value for money
 
 
 
Recent Reviews 
 
" Our removal men were both friendly and professional, taking care with our belongings, and working pretty much all day without stopping. "   more
 
" From estimate to completion 10/10"   more
 
" Terrific service made by Steve and Briyan and 2 extra critical helpers. Nice fellas but great at their jobs. Very helpful and trustworthy meaning our experience was relaxed!"   more
 
" The 4 day move minimised stress and everything went like clockwork. Well done!"   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 71%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 10
arrived 15
belongings 8
better 9
boxes 26
Brian 10
brilliant 8
broken 10
care 26
careful 9
caused 8
certainly 8
courteous 47
crew 20
Damage 20
definitely 17
Delivery 18
efficient 57
Excellent 90
experience 18
Extremely 15
Fantastic 18
free 15
friendly 54
furniture 25
Good 76
great 47
H 19
happy 26
hard 34
helpful 105
Highly 15
packing 43
pleased 22
polite 42
professional 56
really 22
recommend 65
Recommended 16
removal 61
service 133
smoothly 19
storage 16
stress 22
team 91
Thank 23
Tom 15
White 72
Whites 42
Winchester 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Mar 2024
Recommended by customer in SO40
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Our movers arrived early morning and packed the van non stop until midday. Both Russel and Callum were amazing throughout, allowing our 2 year old to 'help'. They then remained with us until about 6 unpacking at the new house.
 

"Our removal men were both friendly and professional, taking care with our belongings, and working pretty much all day without stopping. "
 
 
 
 
Team:
Russel Callum
 
 
 

Review 8 Jan 2024
Recommended by customer in LN1
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance, south coast to mid east coast.
 

"Terrific service made by Steve and Briyan and 2 extra critical helpers. Nice fellas but great at their jobs. Very helpful and trustworthy meaning our experience was relaxed!"
 
 
 
 
Team:
Steve Bryan
 
 
 

Review 8 Jan 2024
Recommended by customer in RG19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 bed house to 3 bed house.
 

"From estimate to completion 10/10"
 
 
 
 
Team:
Adrienne Colette Josh Pau
 
 
 

Review 27 Dec 2023
Recommended by customer in IP9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We are in over 80's and a 4 day move was recommended - long distance removal.
Day 1 - prep and part pack
Day 2 - pack and part load
Day 3 - complete load and travel
Day 4 - Deliver all
This meant that we had an easy journey on Day 3 and a good nights sleep close to the new house, and were able to start the unpacking on Day 4 fresh and rested
 

"The 4 day move minimised stress and everything went like clockwork.
Well done!"
 
 
 
 
 
 

Review 24 Dec 2023
Recommended by customer in FK21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Went smoothly
 

"Adrienne and Collette particularly helpful. Phone calls answered immediately.
"
 
 
 
 
 
 

Review 24 Dec 2023
Recommended by customer in EX12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Planned as Mon-Tue: Pack/load van.
Wed: Store at depot.
Thu: Await key and start unloading.
Fri: Complete unloading, all went to plan except van logged-down at delivery end due to very heavy rain movers found a way around this.
 

"Brian, in particular, was very helpful and reassuring but both did a good job and work hard.
We treated them both to a full English breakfast on the Friday morning."
 
 
 
 
Team:
Steve Brian
 
 
 

Review 20 Dec 2023
Recommended by customer in SO23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from storage Winnall Winchester to Water Lane, Winchester 1 mile
 

"Great team to work with. Coped with lack of parking cheerfully"
 
 
 
 
Team:
Paul Russel
 
 
 

Review 14 Dec 2023
Recommended by customer in BN24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cant remember
 
 
 
Team:
Tom Hurd Steve
 
 
 

Review 16 Nov 2023
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our was a three day move within the UK
 

"Extremely professional from start to finish. We felt the entire move was as stress-free as possible. Nothing was too much trouble."
 
 
 
 
Team:
Josh Adrienne
 
 
 

Review 7 Nov 2023
Recommended by customer in KT2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
We use the company for the second time. We were satisfied with the service cost had rise quite a lot in a 2 yr frame. We move from Munich to London.
 

"Amye is extremely helpful and reliable on her support along the whole process.
Josh was also very responsible.
The team hired to help in Munich was ok, so room for improvement and do better advice regarding international regulations. Delivery in London was ok, a lot of boxes were left in incorrect room as labelling/marking of boxes in Munich was not detailed enough."
 
 
 
 
Team:
Amye Josh
 
 
 

Review 9 Oct 2023
Recommended by customer in TN21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went very smoothly, care had been taken beforehand to check access which required two smaller vans rather than one large lorry.
 

"Removal guys were great, especially with our dog!
Took care with our possessions but worked quickly.
Plenty of packaging was provided and we were kept informed of the process throughout the move."
 
 
 
 
Team:
Adam
 
 
 

Review 7 Oct 2023
Recommended by customer in EX39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a pack and move from Oxon to Devon.
 

"The team at White and company were excellent throughout, from the initial survey, supply of packing materials, and the move itself. Nothing was too much trouble. A professional team that were helpful, courteous and respectful from start to finish, which made for a stress free move across the country."
 
 
 
 
Team:
Josh Ryan Nick
 
 
 

Review 23 Sep 2023
Recommended by customer in SE1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Guildford into Central London. a removing task.
 
 
 
 
 

Review 23 Sep 2023
Recommended by customer in IV30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"No challenges the workers were perfect, would use White & Company again and if possible Steve and Brian."
 
 
 
 
Team:
Steve Brian
 
 
 

Review 10 Aug 2023
Recommended by customer in SO21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent.
 

"Russ, Cody and will extremely hard working. Great team. "
 
 
 
 
Team:
Russ Cody Will
 
 
 

Review 2 Aug 2023
Recommended by customer in ST18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was done in two stages, first to depot for storage for several months, and then to final destination.
 

"Many thanks to Colette who guided us with friendly advise and expertise. The packers team did an amazing job and everything arrived in good condition. Although we didn't neet disposal of unwanted items we very much appreciated having that option. "
 
 
 
 
 
 

Review 2 Aug 2023
Recommended by customer in BH21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved recently included plants, Gym equipment and artwork. Both location had challenging drive ways.
 

"We were delighted with the move. Will and Tom made it so easy. They were polite and friendly. Nothing was a problem. They really made sure everything was where it should be and did regular sweep both ends to ensure they had everything and everything was in the right place. Communication with the office was great.
Really excellent move. "
 
 
 
 
Team:
Tom Will
 
 
 

Review 19 Jul 2023
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very efficient.
 

"Can not fault them. "
 
 
 
 
 
 

Review 13 Jul 2023
Recommended by customer in CA10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 

"Awesome team on the day, caring, kind, helpful, amazing. "
 
 
 
 
 
 

Review 11 Jul 2023
Recommended by customer in SO24
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from city home to country cottage. Big long wasn't able to gain access over stream bridge so all had to be off loaded to small van done with good temper and no complaints. No breakages with packing.
 

"Excellent would use again!
All the team were friendly approachable and efficient. They worked really hard without complaint. "
 
 
 
 
Team:
Steve Russell Ben Brian
 
 
 
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