Richardson Moving & Storage Ltd

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Richardson Moving & Storage Ltd 9.8/100
492 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 492 reviews since 2014
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The price represents value for money

 
 
 
Recent Reviews 
 
" Friendly, helpful and polite team, both removal crew and office staff. All very efficient and understanding. A good team."   more
 
" The staff were friendly and efficient with everything very well wrapped firstly in paper and then placed into boxes with each box clearly marked with the contents and which room they came from. Unload...."   more
 
" However, this company was absolutely brilliant with the packing up of the old house. Such care was taken and box labelling so at the other end we just needed to arrange stuff. The removers were all ...."   more
 
" We had a stressful time leading up to the moving date as dates were changed several times and at one stage close to cancellation. The staff were patient and explained the process to us several times,...."   more
 
 
About Us


The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
Customer Reviews
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Review 10 Dec 2024
Recommended by customer in BB14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Home move. About 100miles. Typical family home, although I am now on my own.

"Friendly, helpful and polite team, both removal crew and office staff.

All very efficient and understanding. A good team."
 
 
 
 


Review 9 Dec 2024
Recommended by customer in TS16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a long distance removal over 3 days in total.

"The staff were friendly and efficient with everything very well wrapped firstly in paper and then placed into boxes with each box clearly marked with the contents and which room they came from. Unloading was again friendly and efficient with a request where each box should be taken to. Overall everything that we wanted was catered for,nothing was damaged. Would recommend."
 
 
 
 


Review 9 Dec 2024
Recommended by customer in TS25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing from 5 bedrooms to 3 bedrooms was always going to be challenging. .

"However, this company was absolutely brilliant with the packing up of the old house. Such care was taken and box labelling so at the other end we just needed to arrange stuff.
The removers were all very professional and cheerful and careful.
From the initial phone call to book an appointment for quoting the move every person we interacted with was excellent."
 
 
Team:
Josh. Tommo plus all the guys on the packing and delivery
 
 
 


Review 7 Nov 2024
Recommended by customer in TS17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move requirements kept changing but this didn''t put the team off. We needed to move into a rental property but every time we thought we had sorted this we discussed items for storage and move then lost the rental. Finally a property and date agreed but storage needed to be increased and move was much less as the property was much smaller than our home. Some things got mixed up but one can manage without 3 bags of coat hangers and Cd''s when a radio is available. We opted for the full packing service, move to storage and house with a future date to move everything back again.

"We had a stressful time leading up to the moving date as dates were changed several times and at one stage close to cancellation.
The staff were patient and explained the process to us several times, It took a lot to sink in, must be an age thing or that it was a whole new experience for us.
Guys were great and offered an excellent dog minding service.
Worth their weight in tea and coffee.
fantastically professional, fast and not distracted from the task in hand.
Courteous and chatty putting us through our paces helping us relax and think clearly before making decisions on packing, storage or move.
Excellent service offering help/advice with big items such as washing machines and freezers once in the new house so our move was smooth."
 
 
Team:
Josh, John, Alan, Kev, and a few others.
 
 
 


Review 5 Nov 2024
Recommended by customer in Ne65
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from modern house on housing estate via storage to small ancient cottage in small village

"Everyone involved in my move via storage was helpful, professional and great to deal with. Special mention to Tom and Danny who went above and beyond in their efforts and supported me throughout the entire process."
 
 
Team:
Josh, Tom and Danny
 
 
 


Review 4 Nov 2024
Recommended by customer in Ts96
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
moved from a 4 bed modern house to a much older house, they helped move a grand piano and did this with care and efficiency.

"I cannot say how good the team were, basically if you are moving house you would be mad not to use them. I cannot believe how hard they worked, how kind they were and how they made the day flow so well. I never really appreciated how critical a good removals company -until now."
 
 
Team:
Tom, Dan, josh, john
 
 
 


Review 4 Nov 2024
Recommended by customer in TS9
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We were moving some of our things from North Yorkshire to the South and similarly some things from the South to North Yorkshire. A long roundabout trip that required experienced hands and an overnight stay-over!

"We were moving some of our things from North Yorkshire to the South and vice versa. It meant an overnight stay for the guys, as it would have been too long a shift in one go (especially the traffic queues on the A1!!). Alan and Mike were great about it. They worked hard to get us packed up at one end, drive south, unload, reload and head off to their B&B. The next day they then drove back to Yorkshire where they unloaded, again putting furniture back together, even finding the right size screws for securing fixings better than they had been!

All achieved in good humour and steady hard work to get the job done. They made it all seemingly 'light' work even though it wasn't. Their experience and hands on approach meant the whole project was completed without pain.

Thank you. No hesitation in recommending both them and the wider Richardson's team."
 
 
Team:
Alan and Mike
 
 
 


Review 4 Nov 2024
Recommended by customer in NN5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving our 96 year old mother from Stockton to Northampton was never going to be easy.

"Richardsons made it easy and relaxed. Richardsons were great from the quote to the packing and moving in.

They showed lots of consideration for the fact mum is a profoundly deaf 96 year old. They carefully considered her take on things and patiently and with care explained things to her. They never ignored her.

On the day of packing, they treated all her possessions with exceptional care, from a regular tea cup to her precious items including 150 year old grandmothers tea sets.

We had a lot of “stuff” as mum likes to say “ that might come in handy” but despite 40 towels / tea towels and napkins galore they just kept packing.

We were packed in a day and the next day after some 4 and half hours driving the boys started to unpack.

They were a great team.
I’d use them everytime"
 
 
Team:
Josh , Sam and Tom
 
 
 


Review 2 Oct 2024
Recommended by customer in NR94
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move consisted of the collection of household items from the north of England with delivery to East Anglia. Collection was on the day preceding the delivery. Everything went very smoothly and exactly as planned.

"Excellent level of service all round. Friendly, efficient and extremely professional. Their high level of experience was evident against every stage of our move. This made me feel confident that all would go exactly as planned. Nothing was damaged due to the high level of care involved. I can recommend Richardson Moving & Storage without any hesitation."
 
 
 
 


Review 1 Oct 2024
Recommended by customer in TS17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The guys were very good from moving from my old place to my new place

"The overall experience was very good all were very friendly and very easy to talk to"
 
 
Team:
Sorry can’t remember
 
 
 


Review 1 Oct 2024
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Antique furniture in to storage

"We recently needed to put a number of large furniture items in to storage.

Richardsons came back with a very competitive price but, more importantly,

The guys turned up on time

They were well dressed in company uniform

Polite and courteous

Extremely careful

Quick

We have absolutely no hesitation in recommending them very highly for removals (which they have done before for us) and storage which we are 100% confident will be looked after carefully and securely.

A very professional business."
 
 
Team:
Can't remember. But wish we could as they deserve recognitio
 
 
 


Review 1 Oct 2024
Recommended by customer in DL36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Have moved several times and this time was challenging due to on off completion,

"Richardsons were very flexible and understanding.On the day the team were excellent."
 
 
 
 


Review 14 Sep 2024
Recommended by customer in FY2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a 3-bedroom true bungalow in Norton (Stockton-on-Tees) to a 3-bedroom dormer bungalow in Blackpool. This was, effectively, a move right across the country from the east to the west coast – approx. 122 miles. So, not a local move! Because of the distance, the move took place over three days – day 1 (21/06): half a day to move items into temporary storage; day 2 (24/06): a day to finish emptying the house, drive to Blackpool and start unloading; day 3 (25/06): half a day to finish unloading / complete the job. Besides household items, the move included a complete home gym: a weight-lifting rack, Olympic free weights and bars, dumbbells and storage rack, an exercise bike, and a treadmill. All of these were heavy, and sometimes, large, and unwieldy items. There were also three new kitchen appliances that were still in their original packing: an American fridge / freezer, an induction hob and built-in oven. All fragile, heavy, and awkward to move items. In addition, there were 73 (medium size) boxes of books. These contained 965 signed first editions. When moving / transporting these boxes, it needed a great deal of care to avoid any risk of impact damage to these valuable books. Ten or so potted plants and shrubs, along with the contents of our tool shed (hand, power, and garden tools), also formed part of the inventory.

"From our point of view, when thinking about Richardson Removals, two words come to mind: professionalism and confidence.

Everyone we dealt with at Richardson’s, without exception, acted in a professional manner, which inspired confidence in their ability to get the job done.

It started with Clare Koch arranging a next-day meeting with Josh Burridge so he could assess our job. And continued with the excellent work of Ian 'Tomo' Thompson and Andrew Smith, who moved us into our new house. Not forgetting John Burridge’s phone support when our car gave up the ghost on the M6 when on our way to Blackpool – that was eventful!

Our move was from Stockton to Blackpool, a move from the east to the west coast (approx. 122 miles each way). Because of the distance and driving time, Richardson’s planned the move over three days, and they executed it beautifully. We expected this as our previous move was from Lancaster to Stockton – west coast to east coast that time.

Day 1 was Friday 21 June and Tomo, Andrew and one of their colleagues loaded most of our furniture into a (huge) van. This spent the weekend at Richardson’s secure storage facility in Stockton.

Monday the 24th was removal day and Richardson’s dynamic duo quickly loaded the rest of our furniture into the van and it was on its way around 10:00 a.m. For several reasons (car breaking down and late completion to name but two) loading into the new house didn’t start until after 3:00 pm. But the guys worked liked Trojans and made timely progress until their early evening finish.

Two points here: from experience, we wanted to move on a Monday, not at the end of a week. If we hadn’t made this choice, life would have been far more difficult in terms of contacting services, like solicitors and the RAC, for example. (Richardson’s have an excellent article on their website’s news page about why people who are moving should avoid Thursday and Friday if possible!)

The second point relates to why we couldn’t get into our house any earlier than we did. This was due to the removal company our vendor’s chose miscalculating the size of the van needed. Fortunately, it was a local move for the vendors, so it just meant many car trips for them to finish moving their belongings and a later entry to the property for us. A valuable lesson on picking the right removal company.

To continue... Tomo and Andrew spent the night in Blackpool so they could offload the remaining furniture on the 25th. They completed this mid-morning, even allowing for us occasionally changing our minds about where to put certain items!

In terms of cost, the move wasn’t cheap, but neither was it horrendously expensive, especially when allowing for drive distance and time. Richardson’s also supply as many free packing boxes and rolls of tape as needed, which means there’s no rush to get these unpacked. So all-in-all we got value for money, especially as service of this quality is never cheap.

It’s worth noting that as part of their service, Richardson’s also provide, at no extra cost, wardrobe cartons, sofa, TV, and picture bags for use on the day of the move.

In conclusion, would we use Richardson Removals again, most definitely and we’ll have no hesitation in recommending them whenever we can."
 
 
Team:
Ian 'Tomo' Thompson and Andrew Smith | Clare Koch, Josh Burridge, John Burridge
 
 
 


Review 5 Sep 2024
Recommended by customer in Yo72
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing service into storage. Have also requested assistance to move into new property when ready.

"Very prompt with assessment visit at quote stage.
Responsive with emails
Arrived when they said they would.

Polite, courteous and hard working packers.
Used protective equipment and questioned throughout when packing issues where not clear.

Great service.
"
 
 
Team:
Al led the team of 4.
 
 
 


Review 30 Aug 2024
Recommended by customer in HG4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Prompt, professional, helpful and friendly. Re set the furniture once in the house when I change my mind where to put it. Excellent team

"We used Richardson when we moved from Hampshire to North Yorkshire 2 years ago. They also stored our belonging for 3 months whilst we waited for our new house to be finished. They gave us a great service. When I had to move again due to my husbands unexpected death, I asked Richardsons to move me within North Yorkshire and they were as prompt, professional and friendly and as helpful as I'd hoped they would be. I definitely would use them again and recommend them to friends and family. Maria Corbin"
 
 
 
 


Review 10 Aug 2024
Recommended by customer in DH1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Short distance move for a 4-bed house, but with tricky access (no room for a lorry).

"Another fantastic move from Richardson’s.
straightforward to deal with in advance and a competitive price.
For the actual removal, the team turned up on time and worked hard. They were very careful with all our stuff and double-checked anything unclear.
Once again a 10/10 experience, highly recommended."
 
 
 
 


Review 1 Jul 2024
Recommended by customer in TS9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
290 miles Full household Span over 3 days

"All went well, no major issues. Guys were strong, polite and careful with our stuff.
The only downside was the price. I found it very expensive. My fault was that I did not have enough time to shop around for a competitive quotes.
"
 
 
Team:
Alistair and Tom
 
 
 


Review 1 Jul 2024
Recommended by customer in dl6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Pictures packed, rest self packed Moved to storage then moved from storage

"The team were pleasant, efficient and very organised. We felt our items were being well looked after."
 
 
Team:
Mike and team
 
 
 


Review 1 Jul 2024
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two moves were involved, first move was from the rental property, the second move was from the unit we rented off Richardson’s to the purchased property.

"This was the 2nd time we used Richardson’s in the last 12 month. The service was yet again outstanding, from the initial consultation right through to the moving date. The members of staff on the day of moving were hardworking, punctual, friendly and nothing was too much. All items were protected well during transit, the move was very well organised thanks to Richardsons. Would definitely recommend!"
 
 
Team:
Can’t remember but all were excellent.
 
 
 


Review 1 Jul 2024
Recommended by customer in DL6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Movement of some items from one old and difficult property to another similarly old property, as well as transfer of excess items into storage.

"All went very smoothly, within the planned timeframe and was carried out efficiently, carefully and sympathetically with very helpful staff. Sensible pricing. Highly recommended."
 
 
 
 

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