Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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The move was from a 3-bedroom true bungalow in Norton (Stockton-on-Tees) to a 3-bedroom dormer bungalow in Blackpool. This was, effectively, a move right across the country from the east to the west coast – approx. 122 miles. So, not a local move!
Because of the distance, the move took place over three days – day 1 (21/06): half a day to move items into temporary storage; day 2 (24/06): a day to finish emptying the house, drive to Blackpool and start unloading; day 3 (25/06): half a day to finish unloading / complete the job.
Besides household items, the move included a complete home gym: a weight-lifting rack, Olympic free weights and bars, dumbbells and storage rack, an exercise bike, and a treadmill. All of these were heavy, and sometimes, large, and unwieldy items.
There were also three new kitchen appliances that were still in their original packing: an American fridge / freezer, an induction hob and built-in oven. All fragile, heavy, and awkward to move items.
In addition, there were 73 (medium size) boxes of books. These contained 965 signed first editions. When moving / transporting these boxes, it needed a great deal of care to avoid any risk of impact damage to these valuable books.
Ten or so potted plants and shrubs, along with the contents of our tool shed (hand, power, and garden tools), also formed part of the inventory.
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Team: Ian 'Tomo' Thompson and Andrew Smith | Clare Koch, Josh Burridge, John Burridge
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