Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2522 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2522 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Great service very professional. "   more
 
" The whole process went very well. Everyone from Chris who came to assess to move to office staff to Sharin/Piston and Mattes who moved us were very helpful, and made. The whole process so smooth I can...."   more
 
" The 3 members of staff that moved us from Birmingham to Mildenhall were extremely courteous, amazing dressers and very polite. They listened intensely to our needs and ensured they were carried out. ...."   more
 
" Guys were professional and helpful at all times. "   more
 
 
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Review 21 Dec 2024
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Bob Jay Matte
 
 
 


Review 21 Dec 2024
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Bob Jay Lee
 
 
 


Review 21 Dec 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Lee Bob
 
 
 


Review 16 Dec 2024
Recommended by customer in IP27
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a two bed bungalow in Watton to a two bed bungalow in Brandon
 

"Great service very professional. "
 
 
 
 
Team:
Lee Dean Nick
 
 
 


Review 15 Dec 2024
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from Norfolk to Buckingham, from a large 4 bed to smaller 3 bed.
 

"The whole process went very well. Everyone from Chris who came to assess to move to office staff to Sharin/Piston and Mattes who moved us were very helpful, and made. The whole process so smooth I can't fault them.
I thoroughly recommend the whole company."
 
 
 
 
Team:
Shaun Aston Matteo
 
 
 


Review 15 Dec 2024
Recommended by customer in IP28
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"The 3 members of staff that moved us from Birmingham to Mildenhall were extremely courteous, amazing dressers and very polite. They listened intensely to our needs and ensured they were carried out. Above and beyond. "
 
 
 
 
Team:
Shaun Lee Steve
 
 
 


Review 13 Dec 2024
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving the contents of a 3 bedroom house and 1 storage unit from Oxford to Norfolk. Pick up 90% of contents on day 1, item return day 2 early for final collection and 4 hr drive to Norfolk. Access at destination difficult due to Narrow lane.
 

"Guys were professional and helpful at all times. "
 
 
 
 
Team:
Jordan Lee Marc
 
 
 


Review 9 Dec 2024
Recommended by customer in IP13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a small 4 bedroomed house into storage for 5 months and then into a larger 4 bedroomed house in the country.
 

"We used the packing service and this really reduced the stress of moving. Moving out and moving in went smoothly with no breakages and skilled support. "
 
 
 
 
Team:
Graham Mark Jay Dean Bob
 
 
 


Review 9 Dec 2024
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
The van needed to access and park in a very narrow street with right angled access. The driver did amazingly well!
I was also slightly behind schedule due to a family bereavement
 

"The team were very prompt and both friendly and professional.
They were very efficient and really helpful at both ends of the move.
Especially the drop off which was on a domestic building site!"
 
 
 
 
Team:
Jordan Marc Dean
 
 
 


Review 9 Dec 2024
Recommended by customer in CB23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a 3 bed semi to another one in the same village.
 

"Great service. Professional and friendly team. No damage to items and all items treated respectfully "
 
 
 
 
Team:
Chris Dean Mick
 
 
 


Review 6 Dec 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Collection and delivery from and to 4 bedroomed property. This involved lots of careful handling needed with glass top tables and large screen TVs; Glass fronted display cabinets and heavy garden pots.
This was the second part of removal from this property.
 

"The team arrived on time and started by surveying the layout of the move and then covered floors and banisters to protect carpets etc.

They worked quietly and efficiently and took great care of everything ensuring all our effects were wrapped carefully. On arrival at our new home they again changed the checked the layout and protected all our carpets and bannisters with care.

They were faultless even down to moving our garden pots around until we were happy with their position.

After unloading they cleared away all the packaging we had finished with and left us with all our furniture exactly where we wanted them. Excellent service."
 
 
 
 
Team:
Steve Aston
 
 
 


Review 6 Dec 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Norwich on 28/11/24 to Newark on 29/11/24 with one large lorry, from a very large 5 bedroom plus house to a much smaller 4 bedroom house.
 

"Excellent throughout and very pleased we chose H&0. Initial assessment by Chris accurate and unharmed. All the team for the removal were professional, friendly, took great care in protecting both the contents and houses, all done calmly and politely. Nothing was too much trouble for them, even if at times we change our minds. Thank you and highly recommended. "
 
 
 
 
Team:
Jordan Logan Mark Graham
 
 
 


Review 2 Dec 2024
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The main challenge was the large number of bits and pieces of ornaments, fossils, mineral samples etc.
 

"So for we havent found any breakage and the move included a very large number of glasses. Staff were excellent. Very good customer care skills and they know where the fine line is between friendliness and respect of the client. "
 
 
 
 
Team:
Bob Lee Logan Matteo
 
 
 


Review 2 Dec 2024
Recommended by customer in PE16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Emptying my late mother home - delivering valuable furniture to three different locations. Including a bronze garden statue.
 

"Jordan and Lee were patient capable and very easy to work with in our some what complicated move.
I would absolutely recommend them.
They made a difficult day so much easier for our family.
"
 
 
 
 
Team:
Jordan Lee
 
 
 


Review 27 Nov 2024
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing was carried out over 2 days and 160 mile drive. Unpacking take 1 day. A piano had to be delivered to an upstairs room.
 

"Jordans team of men plus too extra men who came to help lift the piano up the stairs worked incredibly hard. After all it had been thorough the piano was still in tone which is testimony to how carefully they handled it and how well the lorry was driven for 160 miles!
All the men were very nice, polite and friendly. We would definitely recommend them. "
 
 
 
 
Team:
Jordan Jay Matteo
 
 
 


Review 27 Nov 2024
Not Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
Big furniture collected and delivered. Left boxes at old address. Not happy
 

"Would never use again as didn't take agreed items on list and took stuff that wasn't needed. Had to go back for all my clothes and kitchen items."
 
 
 
 
Team:
Lee Dean Jay
 
 
   Business Reply:

I have tried to contact you by phone and email to discuss your review as I am so sorry to learn of how dissatisfied you are with the service we provided. We do take all feedback good or bad very seriously and would be very pleased to have the chance to discuss further.
 


Review 25 Nov 2024
Recommended by customer in HR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Minor challenge with getting a wardrobe down 2 flights of stairs. Solved by removing doors and passing it over Joliette balcony
 

"Otherwise all went well before and after. "
 
 
 
 
Team:
Graham Matteo
 
 
 


Review 22 Nov 2024
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
5 day move. 2 days packing third day, finish packing and begin loading. 4th day load essentials and move us in 5th day return and unload 2 vans.
 

"Our move was completed successfully and to plan. Staff were professional and helpful. Nothing was too much trouble. As a collector our items were beautifully packed as we've glasses and delicate items. Moving the grand piano was done effortlessly. "
 
 
 
 
Team:
Graham Jordan Marc Logan
 
 
 


Review 20 Nov 2024
Recommended by customer in NP20
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Mark and Dean had to get two large states in the house through narrow doors and little room. Brilliant.
Graham was involved in packing and was also brilliant. As a team perfect for us.
 

"I was very stressed as move had taken 11 months to get to moving stage. Mark, Graham and Dean arrived and made packing and emptying house as easy as could be expected.
Mark and Dean moved us into new house and once again made a stressful day a pleasant end
The company have been a pleasure to deal with. I have been more of a nuisance as dates kept changing!"
 
 
 
 
Team:
Mark Dean Graham
 
 
 


Review 18 Nov 2024
Recommended by customer in TR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from Narfolk to Carnall - difficult access at both ends and the driver was brilliant.
 
 
 
Team:
Jordan Jay Bob
 
 
 

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