Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2535 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2535 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Dismantled beds and wardrobes - all very easy Weather was awful - rain sleet and snow Best decision we made to use H/O all done by 3.30pm - very happy!"   more
 
" We are very pleased with the way the removal process was managed and the helpful and friendly staff. "   more
 
" Excellent service and very helpful. Nothing too much trouble. "   more
 
" It was a pleasure to have Jordon and Matteo complete our move. They were positive, willing and good humoured as well as professional and very efficient. They worked well together as a team as well as ...."   more
 
 
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Review 19 Jan 2025
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from ____ cottage to a new build - made to look very easy.
 

"Dismantled beds and wardrobes - all very easy
Weather was awful - rain sleet and snow
Best decision we made to use H/O all done by 3.30pm - very happy!"
 
 
 
 
Team:
Graham Bob Aston Mark Chr
 
 
 


Review 17 Jan 2025
Recommended by customer in NG13
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move took place over 2 days, the crew were professional and took good care of our furniture and belongings.
 

"We are very pleased with the way the removal process was managed and the helpful and friendly staff. "
 
 
 
 
Team:
Bob Logan
 
 
 


Review 17 Jan 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Chalet bungalow to a bungalow.
 

"Excellent service and very helpful. Nothing too much trouble. "
 
 
 
 
Team:
Bob Chris Logan
 
 
 


Review 14 Jan 2025
Recommended by customer in NR24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance move involving three days of attention. We packed most of the contents ourselves, but this did include a lot of artwork. Removals were arranged at relatively short notice.
 

"It was a pleasure to have Jordon and Matteo complete our move. They were positive, willing and good humoured as well as professional and very efficient. They worked well together as a team as well as individually. Throughout the move they were sociable whilst remaining respectful and made our move stress-free."
 
 
 
 
Team:
Jordan Matteo
 
 
 


Review 14 Jan 2025
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was our second move with H&O in 6 months.
 

"Everything went smoothly and the men were efficient, carry & thoughtful. "
 
 
 
 
Team:
Shaun Aston
 
 
 


Review 10 Jan 2025
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved out of one house with store, then out of store into new house on 2 different days. The crew were so quick and efficient when packing, one thing got packed that shouldn't have gone but Bob went over and above his duty to remove it from store and return it to us.
 

"The crew were polite, quick and efficient. On occasion they seemed to go too quick which led to accidents happening - but they were happy to go beyond the call of duty to be helpful, especially when packing. Well done them!"
 
 
 
 
Team:
Logan Graham Bo
 
 
 


Review 10 Jan 2025
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We hard a few big furniture, most of which needed de-assembling and assembling at the new property.
 

"I honestly cannot recommend this company and its staff enough. Amazing professionals from arranging to view the furniture before pricing to re-assembling all our furniture at our new property! Bob and Chris. Who did our move, were friendly, but courteous and professional! felt very looked after!"
 
 
 
 
Team:
Bob Chris
 
 
 


Review 8 Jan 2025
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Lots of large plants.
 

"Scratch on front of wardrobe door.
Several broken items on large plants.
Mud/Boot stairs on cream carpet in bedroom and front room.
Would suggest boot covering or team inside taking items to correct room with other team bringing items in."
 
 
 
 
Team:
Stephen George Shaun Ast
 
 
 


Review 5 Jan 2025
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From the very first visit to assess our moving required we felt totally confident were in good hands having not moved in nearly 29 year our long case clock was very special to us but it was moved with great care and was fine.
 

"We really cannot praise the team who moved us over 3 days enough, but will try, they were kind friendly, polite, super experienced, totally trustworthy, had a good sense of humour, calm, patient and nothing was too much trouble, we will always be in your debt, and would always highly recommend your company. "
 
 
 
 
Team:
Marc Matteo Jordan Logan
 
 
 


Review 3 Jan 2025
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Smooth and hassle free.
 

"Lovely professional polite guys, done amazing job.
Thank you so much. "
 
 
 
 
Team:
Graham Steve
 
 
 


Review 28 Dec 2024
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mark and Dean turned up to pack the whole house, and delivered to my new house. There removal estimator Chris, talk me through all aspects. There office staff where brilliant in all communication.
 

"I couldnt fault these guys. From taking care with packing and labelling. They were very polite toward me and my family nothing was an issue. They placed the appropriate boxes within the correct rooms.
I would highly recommend this company, to anyone as they were excellent. Also with the recycling of the boxes, packing papper, and not pressuring to get the boxes back, they arranged a later date to collect. "
 
 
 
 
Team:
Marc Stephen Dean
 
 
 


Review 28 Dec 2024
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Used H & O for the second time.
Excellent company. Very professional recommend. "
 
 
 
 
Team:
Stephen Bob Aston Jay
 
 
 


Review 28 Dec 2024
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Straight forward, efficient, no problems, except cutting headboard off double bed.
 

"Lee and Matteo were helpful, organized, careful, understanding. "
 
 
 
 
Team:
Lee Matteo
 
 
 


Review 21 Dec 2024
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from large, 200y old 3-storey property to new build chalet bungalow. Both in Norfolk. Lots of furniture and personal effects to move.
 

"Excellent service from first contact with H & O to assessor and admin team support. Removal team super - considerate, careful polite and efficient. They made our emotional and challenging experience much easier to manage.
Thank you. "
 
 
 
 
Team:
Bob Jay Matte
 
 
 


Review 21 Dec 2024
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good efficient friendly service from start to finish. "
 
 
 
 
Team:
Bob Jay Lee
 
 
 


Review 21 Dec 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lee and Bob were on time explained what was going to happen and carried out everything. Quickly and very professionally. They were very friendly and did a great job.
 

"I would recommend this company to anybody. "
 
 
 
 
Team:
Lee Bob
 
 
 


Review 16 Dec 2024
Recommended by customer in IP27
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a two bed bungalow in Watton to a two bed bungalow in Brandon
 

"Great service very professional. "
 
 
 
 
Team:
Lee Dean Nick
 
 
 


Review 15 Dec 2024
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from Norfolk to Buckingham, from a large 4 bed to smaller 3 bed.
 

"The whole process went very well. Everyone from Chris who came to assess to move to office staff to Sharin/Piston and Mattes who moved us were very helpful, and made. The whole process so smooth I can't fault them.
I thoroughly recommend the whole company."
 
 
 
 
Team:
Shaun Aston Matteo
 
 
 


Review 15 Dec 2024
Recommended by customer in IP28
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"The 3 members of staff that moved us from Birmingham to Mildenhall were extremely courteous, amazing dressers and very polite. They listened intensely to our needs and ensured they were carried out. Above and beyond. "
 
 
 
 
Team:
Shaun Lee Steve
 
 
 


Review 13 Dec 2024
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving the contents of a 3 bedroom house and 1 storage unit from Oxford to Norfolk. Pick up 90% of contents on day 1, item return day 2 early for final collection and 4 hr drive to Norfolk. Access at destination difficult due to Narrow lane.
 

"Guys were professional and helpful at all times. "
 
 
 
 
Team:
Jordan Lee Marc
 
 
 

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