Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2550 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2550 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" The guys undertaking our removals were absolutely brilliant, nothing was too much trouble and they were very ____ _____"   more
 
" We had a extremely smooth exchange, the crew were very helpful at the new property. They helped to put furniture and boxes in the correct rooms, checking with us if unsure where to put items. I would ...."   more
 
" Excellent team of staff for two consecutive moves. Patient, caring, polite professional nothing too much trouble. Amazing service as always second time you have moved me. Highly recommend! "   more
 
" Movers arrived exactly on time and completed entire move in short order. Issues around furniture and fitting were resolved in a friendly and accommodating manner. "   more
 
 
About Us



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Customer Reviews
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Review 20 Feb 2025
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"The guys undertaking our removals were absolutely brilliant, nothing was too much trouble and they were very ____ _____"
 
 
 
 
Team:
Jordan Jenson Stephen Sha
 
 
 


Review 17 Feb 2025
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boxes delivered before move fantastic. On the day of the move went well, crew arrived promptly and went around property with me to check on items being moved. The team were friendly, helpful and very considerate.
 

"We had a extremely smooth exchange, the crew were very helpful at the new property. They helped to put furniture and boxes in the correct rooms, checking with us if unsure where to put items. I would highly recommend this company to anybody moving.
This is the second time I have used this company, and the service has been professional, helpful, and accommodating. This made this move more stress free. "
 
 
 
 
Team:
Jordan Jenson
 
 
 


Review 17 Feb 2025
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Movers arrived exactly on time and completed entire move in short order. Issues around furniture and fitting were resolved in a friendly and accommodating manner. "
 
 
 
 
Team:
Shaun Marc Logan
 
 
 


Review 17 Feb 2025
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unmade road, parking carefully and aware of.
 

"Excellent team of staff for two consecutive moves. Patient, caring, polite professional nothing too much trouble.
Amazing service as always second time you have moved me. Highly recommend! "
 
 
 
 
Team:
Stephen Matteo Mark
 
 
 


Review 13 Feb 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The men had steep drive to go up and down. It was all done with upmost efficiency and professionalism.
 

"Excellent service by the men. Couldn't fault them. Very polite, clean attentive, efficient, punctual. "
 
 
 
 
Team:
Marc Mark
 
 
 


Review 13 Feb 2025
Recommended by customer in IP33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Straight forward and stress - free.
 

"Would recommend. Professional, friendly, helpful. "
 
 
 
 
Team:
Mark Aston Stephen
 
 
 


Review 12 Feb 2025
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Graham Steve
 
 
 


Review 12 Feb 2025
Recommended by customer in CO9
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"This is the 2nd time I have used Hadley and Ottaway as before staff were friendly and helpful.
Very impressed. "
 
 
 
 
Team:
Shaun Jordan Bob Logan
 
 
 


Review 5 Feb 2025
Recommended by customer in NR23
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Van's wind screen was damaged (by Pheasant) on its journey to us to start move. This did not delay move at all impressive.
 

"Move was conducted over 3 days
Day 1 pack and load van
Day 2 drive to Cheshire and Part un pack
Day 3 finish unpack
All worked smoothly. "
 
 
 
 
Team:
Bob Logan
 
 
 


Review 1 Feb 2025
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal from half Norfolk store and deliver to both.
 

"Excellent communication from office and the removal guys were professional and friendly. In all a very good job. "
 
 
 
 
Team:
Bob Marc
 
 
 


Review 1 Feb 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move out of large 4 bedroom house with out buildings to smaller very old house with very narrow staircases.
 

"I think it was a difficult move with a grand piano and hard to get furniture up the staircase. The men were absolutely brilliant. They were cheerful, polite and wanted us to be happy with everything especially they 2 men on the 2 day. Shaun and Matthew- who worked tirelessly until the end!
Thank you. "
 
 
 
 
Team:
Shaun Matteo Graham Aston
 
 
 


Review 28 Jan 2025
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was delayed several times but everyone at H&O very understanding. Took place in the end at short notice over two very long frantic days and completed successfully.
 

"Everyone, from initial visit through to completion, was helpful, friendly and efficient, incl. office staff. The unloading was probably the most challenging and one or two items ended up in the wrong location despite everyone's best efforts. No breakages or missing items that I'm aware of. "
 
 
 
 
Team:
Mark Matt Bob Stephen M
 
 
 


Review 23 Jan 2025
Recommended by customer in IP31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Best removals we have ever had: helpful, friendly, professional and really well organized.
Thank you all for making a pre Christmas move as stress free as possible. "
 
 
 
 
Team:
Stephen Shaun Jay Matteo
 
 
 


Review 20 Jan 2025
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent job done by Stephen, Mark and Darren. "
 
 
 
 
Team:
Stephen Marc Darren
 
 
 


Review 20 Jan 2025
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from survey to Norfolk. Access was a bit of an issue but a visit was made in advance to check the access.
 

"The service we received was fantastic from the first contact to the last. A head of the move any questions we asked where dealt with in friendly manner and the video survey worked very well. Move took 2 days and the 2 removal guys couldn't have been more helpful. At no time did we feel rushed, 2 further guys helped with unloading and our furniture reassembled and placed exactly where we wanted it. "
 
 
 
 
Team:
Jordan Matteo
 
 
 


Review 19 Jan 2025
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from ____ cottage to a new build - made to look very easy.
 

"Dismantled beds and wardrobes - all very easy
Weather was awful - rain sleet and snow
Best decision we made to use H/O all done by 3.30pm - very happy!"
 
 
 
 
Team:
Graham Bob Aston Mark Chr
 
 
 


Review 17 Jan 2025
Recommended by customer in NG13
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move took place over 2 days, the crew were professional and took good care of our furniture and belongings.
 

"We are very pleased with the way the removal process was managed and the helpful and friendly staff. "
 
 
 
 
Team:
Bob Logan
 
 
 


Review 17 Jan 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Chalet bungalow to a bungalow.
 

"Excellent service and very helpful. Nothing too much trouble. "
 
 
 
 
Team:
Bob Chris Logan
 
 
 


Review 14 Jan 2025
Recommended by customer in NR24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance move involving three days of attention. We packed most of the contents ourselves, but this did include a lot of artwork. Removals were arranged at relatively short notice.
 

"It was a pleasure to have Jordon and Matteo complete our move. They were positive, willing and good humoured as well as professional and very efficient. They worked well together as a team as well as individually. Throughout the move they were sociable whilst remaining respectful and made our move stress-free."
 
 
 
 
Team:
Jordan Matteo
 
 
 


Review 14 Jan 2025
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was our second move with H&O in 6 months.
 

"Everything went smoothly and the men were efficient, carry & thoughtful. "
 
 
 
 
Team:
Shaun Aston
 
 
 

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