R & J Removals Ltd

Where reputations count.

Unit 12 Dynamic House, Stover Road
Yate
Bristol
BS37 5JN

Removers - Removals Companies

www.rjremovals.co.uk

Email This Business

Tel 01179 611 112

Listed under: Removers / Removal Companies

99% recommended Rating 9.7/100
1167 reviews since 2009

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 1167 reviews since 2009

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" Quote was for move from 3rd floor flat and 1st floor flat to a house. All received as promised, after a number of changes to date which they dealt with very professionally finally the move date arriv...." more

" It was handled by R&J removals who were patient in splitting items between our new first floor flat and a sytorage unit. The team's professionalism and hard work were greatly appreciatwed." more

" Second time I have used this company to move in 5 years, no hassle good communication throughout, boys turned up on time and worked extremely hard and we were out by 11.00am and settled in our new hou...." more

" They were absolutely amazing. Very fast, careful and respectful. They took care of everything well moving out and then again moving in. All our things were where we wanted them and they even took ti...." more

About Us
Information provided by the business
Legal Name: R & J Removals Ltd. Limited Company.

Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.

Review 26 Nov 2024 Recommended by customer in BS16 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Moved from 2 properties

"Quote was for move from 3rd floor flat and 1st floor flat to a house.
All received as promised, after a number of changes to date which they dealt with very professionally finally the move date arrived.
The team arrived at 8:00am, cleared 3rd floor flat 8:30am, then cleared 1st floor flat by 9:30am.
(Also found my grand-dads medals and tucked in a drawer for me, something I would of been heart broken if lost or damaged.)
Arrived at the house and unloaded contents placing every box and piece of furniture exactly as requested. No breakages and all done with a smile and good humour, left us at 10:30am, fab-u-lous!
"

Team:
A Team of 3

REPORT THIS REVIEW

Review 18 Nov 2024 Recommended by customer in CB24 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a long move and downsize.

"It was handled by R&J removals who were patient in splitting items between our new first floor flat and a sytorage unit. The team's professionalism and hard work were greatly appreciatwed."

Team:
Thank you Rob and team

REPORT THIS REVIEW

Review 3 Nov 2024 Recommended by customer in BA14 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Somerset to central Wiltshire

"Second time I have used this company to move in 5 years, no hassle good communication throughout, boys turned up on time and worked extremely hard and we were out by 11.00am and settled in our new house by 4.00pm.

Would thoroughly recommend this company, I hope to never move again but would use them again if i do."

Team:
Matt, forgotten the other lads names

REPORT THIS REVIEW

Review 23 Oct 2024 Recommended by customer in Bs15 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

R&J Removals moved us from a 3 bed terrace to a 4 bed 3 storey home in September.

"They were absolutely amazing. Very fast, careful and respectful. They took care of everything well moving out and then again moving in.
All our things were where we wanted them and they even took time to rebuild our sofa etc.
Our day was smooth and relaxed and could not have gone any better. They were kind, funny, respectful and very very capable.
We had no damage to any items or either house.
I was constantly in awe of them throughout the entire process.
They're super-human! Amazing service and I would absolutely, 100% recommend them to anyone.

I will never forget them and their excellent work."

REPORT THIS REVIEW

Review 10 Oct 2024 Recommended by customer in BS9 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A slightly complicated move as my daughter and I were swapping homes. We only live a mile apart so distance was no problem, but my main concern was timing. We needed 2 crews- one at each property to work together to coordinate the move. Clearly it made sense to have the same firm doing both moves. I approached a couple of companies, but they didn''t have the teams to offer the two simultaneous moves. I then remembered that I''d used R&J Removals 13 years ago when I moved in. R&J could offer 2 teams and the price quoted was reasonable so that gave me the reassurance I needed.

"
From the surveyors visit through to the final handshake at the end of the job, the service we both received from R&J Removals could not be bettered.

I chose to have packers [ many years of experience of moving means that I know how invaluable it is to have this done] but my daughter and her husband chose to do it themselves, not realising just how much work it was to pack up a house when you're 7 months pregnant... Lesson learned!

My team, Matt and Rob, were simply the best. They came and packed on Saturday, then arrived early Monday morning to pack the remaining items and start loading the van. Nothing was too much trouble. They were highly efficient, extremely hardworking and pleasant to have around. I don't mind admitting I was very anxious about everything, but they were so kind and calming. They even went above and beyond and sorted out the Virgin Media connections in both properties.

When the other team needed extra help at their end, Matt and Rob stepped in and helped out.
All in all, it took just over 4 hours to complete both moves. I don't know how they did it- but I am so grateful that I chose R&J."

Team:
Matt and Rob

REPORT THIS REVIEW

Review 23 Sep 2024 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move.

"Really great service from start to finish.

Moved at short notice and got a quotation very quickly.

The guys who did the move were really efficient and friendly. Arrived on time and completed the move by early afternoon.

Would definitely recommend R&J Removals."

REPORT THIS REVIEW

Review 22 Sep 2024 Recommended by customer in BS40 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

On time and worked like clockwork

"Incredible service. Nothing too much trouble."

Team:
Matt Williams

REPORT THIS REVIEW

Review 16 Sep 2024 Recommended by customer in GL11 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move to a 3 storey house with quite narrow curved stairs to all floors. A good number of large outdoor potted plants.

"Team arrived early at 0750 (a good thing) on day of move.
After brief discusion the team rapidly emptied house into large van and proceed to empty garage and large garden pots garden furniture to second smaller van.Only stopping for one coffee!
Proceeded to destination (35 minutes away).
Everything moved in and positioned by 1350.Despite having to lift the settee over the first floor balcony as stairs were too narrow.
No damage to possessions at all, only very minor marks on walls of the narrow staircases. TV's and mirrors, etc were well looked after in special protective bags.
Excellent team of 3. Well done to them. Very pleased.

"

REPORT THIS REVIEW

Review 16 Sep 2024 Recommended by customer in GL12 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The guys were great. They arrived on time, loaded us up quickly and we were out and on the move before the required time. Then it started to go wrong as we didn''t get our keys until gone 3pm.

"This didn't faze them in the slightest. When we finally got to our new house with the key they had already called for extra help and had us unloaded in record time. I can thoroughly recommend them. From our experience I also recommend you take up the late key waver, so glad we did.

Excellent service from start to finish. Polite, happy and Di all that we expected. Highly recommend."

REPORT THIS REVIEW

Review 16 Sep 2024 Recommended by customer in NP26 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Excellent company. From booking the removal to the two men who moved us no problem. Arrived at 8 and all loaded in no time. Hard working lads and a credit to the company. I would definitely recommend R &J removals

"Excellent company.

Good communication and brilliant team who moved us

Would definitely recommend"

Team:
Don�t know

REPORT THIS REVIEW

Review 7 Sep 2024 Recommended by customer in SN12 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Very punctual and quick at clearing our house and garden, by the time we got the keys the owner of the house we bought let them unload and use the garage to put things in. All went very well.

"Punctual, quick and careful at both ends of the job. Very polite and professional group of people making a difficult job seem easy and second nature."

Team:
Dave and the team

REPORT THIS REVIEW

Review 6 Sep 2024 Recommended by customer in BS5 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The guys went above and beyond to make the experience as stress free as possible. Nothing was too much trouble.

"They were so patient and understanding when I had to wait ages for the solicitors to give the go ahead for me to collect the keys to my new place. They even did a bit of DIY to get my washing machine connected up when they could have just told me to get a plumber in. I can't recommend them highly enough. I highly recommend these guys. They are efficient, polite, patient and professional. They take a pride in their work and genuinely want to make your move as smooth as possible."

REPORT THIS REVIEW

Review 25 Aug 2024 Recommended by customer in EX31 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Bristol to North Devon.

"R&J took the time to meet with us at home before the move and provide a quote. They provided tips and advice for the move and on the actual move day they were absolutely fantastic. We were
moving from Bristol to North Devon & they arrived promptly & set to work immediately. They took all of the stress out of the loading, took complete control & made us feel very relaxed about the move. Within a few hours we were packed & ready to go. On arrival they unpacked efficiently & helped us to settle into our new home quickly and stress free.

We would absolutely recommend R&J Removals for a stress free move.

Thank you all!"

Team:
Rob & Dane

REPORT THIS REVIEW

Review 21 Aug 2024 Recommended by customer in Ta9 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

So professional and nothing was to much trouble highly recommend them

"First class"

Team:
Can't remember

REPORT THIS REVIEW

Review 18 Aug 2024 Recommended by customer in CA17 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move to Cumbria.

"Matt & his team were very friendly & knowledgeable, & answered any questions we had from the initial home visit through to the actual move.
Ours was a long distance move to Cumbria, with two lorries over two days.
Shirts & dresses were able to be kept on hangers using the supplied wardrobe boxes. Mats/carpet protectors ensured floors were kept clean (fortunately the weather was dry). Loading of our belongings including garage & garden tools/plants took a mere 4 1/2 hrs.
At the destination the narrow farm lane resulted in them having to trans-ship from the larger vehicle to the smaller one and they often needed to stop unloading & move when other traffic appeared, but took it in their stride without complaint.
All the team worked flat out, our only complaint was that we couldn�t keep up with the stream of boxes & furniture flowing through the garage & front door!!"

Team:
Matt, Rob & Dayne.

REPORT THIS REVIEW

Review 18 Aug 2024 Recommended by customer in Bs32 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A really brilliant service

"All the staff were so very helpful and kind,am a disabled person and appreciate all you and your team done, thankyou A really great service, the team were so very helpful,"

Team:
R and J Removals

REPORT THIS REVIEW

Review 18 Aug 2024 Recommended by customer in Sn15 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Very puncture if fact it was early which was perfect as it was a very hot day, the two brothers work well together it was loaded within 2 hours

"It was perfect and stress free especially when it was the hottest day of the year"

Team:
Sean and his brother which I can't remember his name sorry

REPORT THIS REVIEW

Review 18 Aug 2024 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bed house contents on a 200 mile relocation

"Would highly recommend R and J Removals. Great customer service and our move went really well."

REPORT THIS REVIEW

Review 9 Aug 2024 Recommended by customer in BS37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

move from yate to another property in Yate - house was cleared in 2hrs. Turned up dead on time - 8am. All done by lunchtime.

"Very helpful, hard working, careful with contents and accommodating with change of dates due to new build"

REPORT THIS REVIEW

Review 9 Aug 2024 Recommended by customer in Bs37 business R & J Removals Ltd https://www.referenceline.com/removers_removals_companies-in-yate-rjremovalsltd-17700

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Entire loft required emptiing

"Hassle free experience."

REPORT THIS REVIEW

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