Annan Cat Hotel

Battlefield
Annan
Dumfries & Galloway
DG12 6RB

Boarding Kennels

Listed under:  Boarding Cattery
100% recommended   Rating Annan Cat Hotel 9.9/100
117 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 117 reviews since 2017
 
 
 
Facilities 9.9/10 Facilities Rating 9.9
The facilities look and smell clean, warm and secure
 
Exercise 9.7/10 Exercise Rating 9.7
Pets have time and space for exercise and socialising
 
People 10/10 People Rating 10.0
The people are caring, knowledgeable and helpful
 
Value 9.9/10 Value Rating 9.9
The price represents value for money
 
 
 
Recent Reviews 
 
" We were very happy leaving both our cats here. Louise looked after them perfectly and was happy to administer our older cats medication. They came home happy which is the biggest compliment we can giv...."   more
 
" Great place and lovely couple I will definitely use again.."   more
 
" No problem leaving Blue here. He is well looked after. Very laid back."   more
 
" My cat has stayed at Annan Cat hotel a number of times now, this is the only place I feel 100% comfortable taking her in this area. I have not tried them all but tried a few different once before usin...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 98%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 96%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 98%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodation 6
animal 5
animals 7
Annan 25
best 6
care 10
cared 8
caring 8
Cat 77
cats 48
cattery 28
clean 21
comfortable 6
confident 6
definitely 7
Excellent 19
facilities 9
facility 5
flexible 9
food 9
friendly 25
friends 6
good 18
Great 12
happy 34
helpful 8
highly 8
holiday 9
Hotel 35
just 5
leave 11
leaving 6
like 5
look 7
looked 22
lots 7
Louise 49
love 5
lovely 12
loves 7
needs 7
owner 9
owners 8
place 11
recommend 18
room 8
safe 9
service 14
stay 17
toys 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jun 2024
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A safe, secure and experienced Cattery

"We were very happy leaving both our cats here. Louise looked after them perfectly and was happy to administer our older cats medication. They came home happy which is the biggest compliment we can give."
 
 
Team:
Thank you Louise.
 
 
 

Review 6 Jun 2024
Recommended by customer in Dg12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fantastic service and lovely couple

"Great place and lovely couple I will definitely use again.."
 
 
Team:
Louise
 
 
 

Review 29 Feb 2024
Recommended by customer in DG13
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Safe place for Blue

"No problem leaving Blue here. He is well looked after. Very laid back."
 
 
 
 

Review 19 Feb 2024
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 8/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had tried a few different places and hadn’t found one that was in my opinion warm, safe and somewhere where my cat would be really looked after. I was looking for somewhere where the owner loved cats and where when I picked up my cat I could tell she was ok and not unlike herself (which had happened before)

"My cat has stayed at Annan Cat hotel a number of times now, this is the only place I feel 100% comfortable taking her in this area. I have not tried them all but tried a few different once before using Annan Cat Hotel.
Louise is lovely, and always very helpful. The facilities are great, bed, blankets and toys all there for your cat to enjoy while they stay."
 
 
Team:
Louise
 
 
 

Review 8 Nov 2023
Recommended by customer in DG16
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Safe accommodation for my cat whilst on holiday. I chose this as it was 10 minutes from my house.

"First time for this cat to go to any kennels and I'd be happy for her to be looked after there again in the future. Only a short stay ....she's used to being outside as well as inside and couldn't wait to get back into her routine."
 
 
Team:
Lisa
 
 
 

Review 2 Oct 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 9/10
The people are caring, knowledgeable and helpful
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We had to find a cattery a couple of months ago & found Annan Cat hotel not very far from our home.

"We had to find a cattery a couple of months ago & found the pleasant Annan Cat hotel not very far from our home.
Our Mysti-cat has been a furry guest there a couple of times now & has no complaints!
It's in a lovely rural setting, the lady who looks after her furry guests is lovely & friendly & as I already said, Mysti-cat has got no complaints. Her accommodation is well kitted out with toys, beds etc although she is free to bring her own favourite (sheep!) bed if she wishes!
Kitty B&B with dinner included (although the furry guests are welcome to bring their own food if prefurred)!!

Mysti-cat says MIAOW!! 5 PAWS service!!!"
 
 
 
 

Review 5 Sep 2023
Recommended by customer in DG13
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Recommended by friends who used this cattery.

"Blue always seems happy to be here. Settles in well."
 
 
 
 

Review 3 Sep 2023
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boarding for my cat. She has stayed here before.

"My cat has been boarding at Annan cat hotel for many years. She is well cared for and I have no concerns leaving her there. The rooms are spacious and have plenty of room for sleeping, eating and playing. There are lots of toys and scratchposts and various levels for the cat to play and rest and just chill out. Louise is very flexible too on arrival and pickup times depending on your needs."
 
 
Team:
Louise
 
 
 

Review 9 Aug 2023
Recommended by customer in Dg12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for safe boarding for my 2 cats for a week. I chose Annan cat Hotel because my cats have used it numerous times before.

"Fabulous place to leave your cats knowing they will be safe and cared for. The owners are very flexible and attentive. I will be highly recommending this facility to friends and family."
 
 
Team:
Louise and Allan
 
 
 

Review 17 Jul 2023
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 8/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for care for my cat that was close to my home and reasonably priced.

"Our cat Coco is a big boisterous boy and he had a large kennel with lots of scratching areas, toys, tunnels to hide in.
We were welcomed by owner and everything explained, I left treats and they were given to him as requested.
We would use this place again."
 
 
Team:
Louise
 
 
 

Review 17 Jul 2023
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Needed somewhere safe, quiet and friendly Recommended from someone

"Very friendly and informative staff
Lovely quiet setting
Always helpful
Been using this cattery for a number of years, have had several cats staying, all happy cats, will continue to use in the future 🐱🙂"
 
 
Team:
Louise
 
 
 

Review 12 Jul 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Somewhere close and who would take good care of my cat, used many times now and will continue to do so, our cat appears very comfortable here and we know he’s in safe hands.

"We love our cat so much and want only the best for him, so while we are away we always use this cat hotel and there have never been any issues at all. He seems to be very comfortable and also responsive to Louise which would indicate time spent with him and she took immediate action with regards to a health concern he had during one stay, which had been bubbling on in the background prior to staying and not the actual stay itself. Facilities are good and all dietary requirements are welcomed even with our cat bedding trickle feeding, nothing seems to be too much trouble. Always happy to book here and wouldn’t consider anywhere else, thank you."
 
 
Team:
Louise and Allan
 
 
 

Review 12 Jul 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cat boarding for 2 weeks, close to home, was recommended by a friend who uses the service.

"Fantastic service, our cat has come home after 2 weeks with Louise and she is happy and contented. Our wee cat Peaches is only a few months old and this was her first time in the cattery but won’t be her last. I had peace of mind knowing her surroundings were clean and comfortable and that she was being well looked after and she had her own familiar toys and blanket with her, this is actively encouraged by Louise to make the stay as comfortable as possible."
 
 
Team:
Louise
 
 
 

Review 13 Jun 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for a nice comfortable place for my cat where she would be cared for a home from home for her for 2 was while I was on holiday.

"I was happy to trust the lady with my cat .she was well looked after.not anxious when I left her or when I bought her home.i told the lady my cat didn't like woodlice on her cat tray and grit was provided.i choose to take my own cat food as my cat is very fussy."
 
 
Team:
Louise and alan
 
 
 

Review 17 Apr 2023
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Looking for cattery in Annan area as needed somewhere for cat to stay after appt at cat groomer near Annan as we were going away for weekend and going back home to our usual cattery was in the opposite direction.

"Louise and Alan provide a great service. They were helpful from the first contact and their facilities are excellent. Our cat thoroughly enjoyed his stay and his room and the toys etc it contained were very good."
 
 
Team:
Louise and Alan
 
 
 

Review 20 Mar 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Home from home for our cat.

"Friendly, helpful and reassuring. Lots of Space for individual pets in safe and secure area."
 
 
 
 

Review 30 Jan 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 9/10
The people are caring, knowledgeable and helpful
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for somewhere safe and friendly for my cat to stay. This business came across as reliable and very cat orientated.

"Excellent quality of place. Ample of room for Mango Chutney in the pen and lots of toys. Everything catered for and very friendly staff. Will be booking again in the future."
 
 
Team:
Louise
 
 
 

Review 13 Oct 2022
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Facilities 8/10
The facilities look and smell clean, warm and secure
Exercise 8/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
I wanted a cattery with good history and recommendation so I chose Annan Cat Hotel as I know the owners and it is a local firm with a good reputation.

"I've known Louise for a long time when we worked for the same organisation so it made sense to go with someone I knew. Annan Cat Hotel is local and my two cats have been using it for years. Louise knows the cats and that makes me feel a lot happier when I am on holiday. Louise is easy to contact and very helpful with information on pets and other aspects of pet welfare"
 
 
Team:
Louise and Alan
 
 
 

Review 24 Sep 2022
Recommended by customer in DG22
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I wanted a place of good recommendation, this business came with just that.

"I have a cat of 16 years ,well set in her ways.i was anxious about putting her into a cattery, however it's home from home for her.
.
I can leave her in the knowledge that she is safe and loved.
The facility are excellent, very clean well run and nice and quiet as it's rural.

Louise obviously loves her job and the cats are her quests.

"
 
 
Team:
Alan and Louise
 
 
 

Review 22 Sep 2022
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Facilities 8/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
I wanted an experienced cat boarder who would provide comfortable accommodation & cater to my cats needs

"I felt at ease & reassured that my cats were going to be looked after by an experienced caring person in accommodation that replicated all the home comforts I would wish for."
 
 
Team:
Louise
 
 
 
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