Satisfaction Ratings |
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Quality
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10/10
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The quality of the work was as expected and agreed
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Tidy
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10/10
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There was little disruption and the site was left clear and tidy
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Service
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10/10
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The team was friendly, helpful, considerate and professional
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Value
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9/10
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The price represents value for money
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Show All
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Charges
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Yes
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Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
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Timing
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Yes
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Before starting work, did the firm explain when the work was expected to start and finish?
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Payment
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Yes
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Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
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Reliable
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Yes
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During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
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Invoice
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Yes
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On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
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Guarantee
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Yes
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On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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Customer Review
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Main contractor and project manager for a complete renovation of our house, going back to 4 walls and a roof and ending with a beautifully finished contemporary interior.
Downstairs gardens and kitchen floor were excavated by 500mm to remove level changes, underfloor heating was fitted and the courtyard garden completely remodelled with tiles matching the open plan floor downstairs.
The work included an extension, replacement of a roof terrace roof and fitting tiles and glass balustrade, roof insulation, moving the main staircase and replacing it in contemporary steel and glass, fitting four bathrooms, remodelling the room layout upstairs (a bigger master bedroom with en-suite and walk in wardrobe) and open plan layout downstairs.
The house was completely re-wired, re-plumbed, re-plastered and tiled (ground floor and bathrooms). There were separate contracts for the kitchen and all window replacements and Belgrave were totally cooperative in aligning with these.
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Team: Grant Tooes and Scott Tricker
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