| Satisfaction Ratings |
| |
|
|
|
Quality
|
3/10
|
 |
|
The quality of the work was as expected and agreed
|
|
|
Tidy
|
9/10
|
|
|
There was little disruption and the site was left clear and tidy
|
|
|
Service
|
8/10
|
|
|
The team was friendly, helpful, considerate and professional
|
|
|
Value
|
3/10
|
|
|
The price represents value for money
|
|
|
|
Show All
|
|
| |
|
|
|
|
|
|
Charges
|
No
|
|
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
|
|
|
|
Timing
|
Yes
|
|
Before starting work, did the firm explain when the work was expected to start and finish?
|
|
|
|
Payment
|
No
|
|
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
|
|
|
|
Reliable
|
No
|
|
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
|
|
|
|
Invoice
|
No
|
|
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
|
|
|
|
Guarantee
|
No
|
|
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
|
|
|
|
|
|
|
|
Customer Review
|
| |
Service and repairs to Warm Air Central Heating
|
|
| |
| |
| |
|
|
| |
|
