Sandemans Cars - Servicing

Market Street
Forfar
Angus
DD8 3EW

Car Sales & Servicing

Listed under:  Garage Services / Car Servicing
100% recommended   Rating Sandemans Cars - Servicing 9.7/100
8 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 8 reviews since 2009
 
 
 
Servicing 9.9/10 Servicing Rating 9.9
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.8/10 Repairs Rating 9.8
The garage identifies faults and corrects them successfully
 
Advice 9.8/10 Advice Rating 9.8
The staff are friendly and give clear and helpful information
 
Value 9.4/10 Value Rating 9.4
The price represents value for money
 
 
 
Recent Reviews 
 
" Very helpful & excellent service. Went “the extra mile” to ensure the car was fully serviced. Carried out repairs etc that many others would have left for me to find at a later date. All this at their...."   more
 
" The best service and workmanship I have had done to my car for a long time."   more
 
" We have purchased cars from Sandeman's and have them serviced and MOTd regularly and have always found them entirely satisfactory."   more
 
" Good, very friendly, well mannered and exceptionally reliable service. Go out of their way to help all customers. Very good name and reputation."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 50%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 67%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

car 2
good 2
service 2
serviced 2
“the 1
best 1
cars 1
customers 1
ensure 1
entirely 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Sep 2011
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
S/hand car purchase part of deal was full service & MOT etc.
 

"Very helpful & excellent service. Went “the extra mile” to ensure the car was fully serviced. Carried out repairs etc that many others would have left for me to find at a later date. All this at their expense. Highly recommend them."
 
 
 
 
 
 

Review 29 Sep 2010
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The best service and workmanship I have had done to my car for a long time."
 
 
 
 
 
 

Review 17 Sep 2010
Recommended by customer in DD10
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
2 outer bushes on front suspension track control arm 2 track road ends.
 
 
 
 
 

Review 18 Dec 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Nov 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Oct 2009
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"We have purchased cars from Sandeman's and have them serviced and MOTd regularly and have always found them entirely satisfactory."
 
 
 
 
 
 

Review 10 Oct 2009
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good, very friendly, well mannered and exceptionally reliable service. Go out of their way to help all customers. Very good name and reputation."
 
 
 
 
 
 

Review 26 Jun 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace 3 injectors.
 
 
 
 
 
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