Das Automan Ltd

59 Church Road, Hedenham
Bungay
Norfolk
NR35 2LF

Car Servicing and Repairs

Listed under:  Mobile Mechanic
100% recommended   Rating Das Automan Ltd 9.5/100
15 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 15 reviews since 2015
 
 
 
Servicing 9.6/10 Servicing Rating 9.6
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.6/10 Repairs Rating 9.6
The garage identifies faults and corrects them successfully
 
Advice 9.4/10 Advice Rating 9.4
The staff are friendly and give clear and helpful information
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" Have used a few times on various vehicles and could not be happier. Go above and beyond. Very knowledgeable and a charge a fraction of what a main dealer would for the same if not better quality and s...."   more
 
" Andrew – Das Automan diagnosed the problem, and arranged to have the problem rectified. Overall, I am very happy with the service I have received."   more
 
" Had a fault with my Haldex unit, where the casing was cracked and it leaked oil. Audi wanted £1200 for for a new unit. Didn't want to take a chance, as the rear diff could have been damaged also, and...."   more
 
" Details of what the work consisted of on invoice would be helpful."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 93%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrew 3
appointment 2
Automan 5
Car 3
Das 5
explained 2
fault 2
friendly 2
fully 2
happy 2
helpful 2
knew 2
problem 2
professional 2
quality 2
Really 2
Recommend 2
service 5
services 3
timely 2
vehicle 2
week 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Oct 2015
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Servicing 5/10
The vehicle runs reliably between services, given its age and mileage
Repairs 7/10
The garage identifies faults and corrects them successfully
Advice 3/10
The staff are friendly and give clear and helpful information
Value 3/10
The price represents value for money
Show All
 
 
Customer Review
 
Rav - 4 toyota interim service.
 
 
 
Team:
Andrew Mason
 
 
 

Review 9 Jul 2015
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Audi A1 long life service.
 
 
 
Team:
Andrew Mason
 
 
 

Review 22 Jun 2015
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of parts Mass Airfolw sensor Accelerator Pedal Swirl Arm Power Steering issue Various electrical faults and errors displaying

"Have used a few times on various vehicles and could not be happier. Go above and beyond. Very knowledgeable and a charge a fraction of what a main dealer would for the same if not better quality and standard of work. Really am a happy customer. Even my parent have used these guys. I have had horror stories with big dealerships but these guys really are the real deal. Recommend A+++"
 
 
Team:
Andrew, Martin and Matthew
 
 
 

Review 10 Jun 2015
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
PSE control module diagnosis & repair. Central & convertible roof not working.
 

"Andrew – Das Automan diagnosed the problem, and arranged to have the problem rectified. Overall, I am very happy with the service I have received."
 
 
 
 
 
 

Review 27 May 2015
Recommended by customer in NR31
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 8/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace cracked Haldex unit and rear diff with a fully functioning one from a low mileage donor car, and replace Haldex coupling.

"Had a fault with my Haldex unit, where the casing was cracked and it leaked oil. Audi wanted £1200 for for a new unit. Didn't want to take a chance, as the rear diff could have been damaged also, and that would of ending up costing a bomb.

Emailed Das Automan (Andrew) to enquire about their services, luckily he knew what a Haldex unit was (all the local garages I called had me explaining what the part was!)

Andrew, sourced a Haldex unit with rear diff from a low mileage donor vehicle within a week, and then a date was set for install.

Car was picked up from my place of work, and once the job was completed, then delivered back to me.

Upon driving it home, I noticed a vibration occurred between 2k-2.5k revs, a quick Google search pointed me to a thread on Audi-Sport where other users discussed the same problem. Turns out the coupling between the Haldex unit and the prop shaft is prone to cracking. So I made a call to Jason at allgermanparts.co.uk and a new one was ordered (£140 as opposed to Audi's rip off £278!)

Contacted Andrew, and arranged a day for it to be fit. Matthew and Martin turned up at the agreed time and done the work.

The car now drives how it's supposed to.

Cheers!



"
 
 
Team:
Andrew, Matthew and Martin.
 
 
 

Review 5 Apr 2015
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ford Monded front brake discs and pads.
 

"Details of what the work consisted of on invoice would be helpful."
 
 
 
 
Team:
Andrew Mason Martin Spouncer
 
 
 

Review 2 Apr 2015
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Andrew Mason
 
 
 

Review 30 Mar 2015
Recommended by customer in pe31
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service work

"Andrew is a very friendly and helpful guy would happily recommend."
 
 
Team:
ANDREW
 
 
 

Review 30 Mar 2015
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Car service.
 

"Very professional service."
 
 
 
 
 
 

Review 29 Mar 2015
Recommended by customer in IP24
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair

"This was my first experience with a mobile mechanic service. All communication was timely and my questions fully answered. The appointment was kept the two technicians arrived on time and were both friendly and polite. They completed the job quickly and without fuss and were clearly highly skilled. They were a credit to Das Automan and I will undoubtably use there services again"
 
 
Team:
Matt and Martin
 
 
 

Review 25 Mar 2015
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service & replace timing bolt.
 

"Work carried out efficiently & on time."
 
 
 
 
 
 

Review 20 Mar 2015
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service front brake pads and discs investigate fuel filler flap not locking.
 

"Excellent"
 
 
 
 
Team:
Andrew Mason
 
 
 

Review 19 Mar 2015
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Regular service

"Very thorough and commited service. Explained all costs and work needed in an easy to understand manner.

Extemely reasonable quote for a quality service.

I have used Das Automan for a few services and will continue to use them for all my vehicle work. I have also recommended them to friends and family.

Exceptional quality and knowledge, without the extortionate pricing!"
 
 
Team:
Andrew Mason
 
 
 

Review 9 Mar 2015
Recommended by customer in IP24
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Timing belt kit and water pump replacement.

"Once the lads had started work they shown me the old timing belt and water pump after they had been removed and the new parts before they went on. They were thoroughly professional throughout and certainly knew their trade. I will certainly be using them again and will be recommending them to others."
 
 
Team:
Matthew and Martin
 
 
 

Review 9 Mar 2015
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Diagnosis of Emmissions fault (warning light on dashboard)

"We have used Das Automan to service and maintain our car for almost two years now including emergency repairs (thankfully few of these), preventative maintenance and scheduled servicing. They have always provided timely, convenient service and all work is fully estimated and explained before it is undertaken. Our car has never run so well and we greatly appreciate having an expert to call on as the need arises.

In this particular instance we had an Emissions warning light come on which the manual says should be referred to a garage immediately. Following a call with Das Automan, an appointment was booked for the next working day and they performed a full diagnostic scan that highlighted a couple of potential issues, but nothing serious. They then reset the car and asked that we contact them again if the fault recurred, and for an update in any case after a week.

The warning has not recurred, but in the meantime Das Automan have fully reviewed and saved the complete diagnosis and generated a test plan in case the fault returns."
 
 
Team:
Andrew Mason
 
 
 
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