Karcare

Units 2-6, Station Yard Industrial Estate
Castle Douglas
Dumfries & Galloway
DG7 1LA

Car Servicing and Repairs

Listed under:  Car Dealers, Garage Services / Car Servicing
100% recommended   Rating Karcare 9.9/100
21 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 21 reviews since 2020
 
 
 
Servicing 9.9/10 Servicing Rating 9.9
The vehicle runs reliably between services, given its age and mileage
 
Repairs 10/10 Repairs Rating 10.0
The garage identifies faults and corrects them successfully
 
Advice 10/10 Advice Rating 10.0
The staff are friendly and give clear and helpful information
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" When our camper van broke down the recovery service took us to Karcare. The staff were very friendly and helpful. As our camper could not be repaired straight away they told us we could, if desired,s...."   more
 
" We were on holiday in St John’s town of Dalry. I noticed the battery warning light come on and stopped to find the alternator drive belt had come off and that the alternator pulley had become detached...."   more
 
" We broke down on our travels around Scotland and needed to get back home to Leeds the same day. After being told by another garage that it couldn’t be fixed, we took it to Jim at Karcare and he did a ...."   more
 
" Jim and the team are fantastic. Despite being really busy they took our Volvo at short notice and fixed the brakes really quickly as we needed to get back to England . They preordered the likely parts...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 94%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 2
able 2
advice 2
arrival 2
brake 2
brakes 2
broke 3
car 9
cars 2
certainly 2
closer 2
contacted 2
continue 3
courtesy 3
Definitely 3
despite 2
efficient 2
efficiently 2
excellent 5
Family 2
fantastic 2
fitted 2
fixed 3
friendly 9
garage 13
getting 2
happy 3
helpful 9
highly 5
holiday 6
Jim 8
Karcare 9
lovely 3
managed 3
needed 5
ordered 4
ordering 3
parts 4
people 3
problem 4
quickly 7
recommend 4
recovery 3
road 7
service 8
short 3
team 6
Thank 5
town 3
vehicle 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Oct 2024
Recommended by customer in 4693
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair

"When our camper van broke down the recovery service took us to Karcare.
The staff were very friendly and helpful. As our camper could not be repaired straight away they told us we could, if desired,stay in our camper at their garage and make use of their facilities. The garage owner got straight to ordering the parts required, even looking on line for a part that was difficult to obtain, as we have a vintage camper. We were offered a courtesy car for the duration.
We are very grateful to the whole team for getting us on the road so quickly and we were able to continue our tour of Scotland.
We would highly recommend them.
September 2024 Family Cramer


"
 
 
Team:
Jim, Wendy and the rest of the team
 
 
   Business Reply:
Thank you for your kind review, so glad that we were able to help you and you could continue on your holidays to meet up with your family.
 

Review 18 Jun 2024
Recommended by customer in LS27
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Emergency repair to fit a new alternator and drive belt

"We were on holiday in St John’s town of Dalry. I noticed the battery warning light come on and stopped to find the alternator drive belt had come off and that the alternator pulley had become detached. We rang around several garages in Castle Douglas and Karcare were the only garage who said that they would try and fit one within the day. They took my details over the telephone and ordered the parts. Less than 3 hours later we were back on the road to continue our journey home to Leeds. I would like to thank them for their brilliant service, especially ordering parts in advance. Not many garages would have done that in my experience. Having checked the price was very reasonable. Jim was very friendly and informative."
 
 
Team:
Jim Kirk
 
 
   Business Reply:
Thank you for your kind review and glad we could have been of help.
 

Review 6 May 2024
Recommended by customer in LS5
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Emergency repair of a coolant pipe that had burst on our travels.

"We broke down on our travels around Scotland and needed to get back home to Leeds the same day. After being told by another garage that it couldn’t be fixed, we took it to Jim at Karcare and he did a temporary repair in order for us to get back home. The temporary repair was successful, we managed to get back to Leeds and get it fixed once home. Without Jim and the team, we wouldn’t have been able to get home. It was done quickly and efficiently, and we weren’t charged an arm and a leg despite it being an emergency. We are super thankful and appreciative of Jim and the team, lovely people who really helped us out in a crisis."
 
 
Team:
Jim
 
 
   Business Reply:
Thank you for your kind review glad to have been able to help you and know you got back home okay.
 

Review 27 Oct 2023
Recommended by customer in CW9
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Rear brake failure.

"Jim and the team are fantastic. Despite being really busy they took our Volvo at short notice and fixed the brakes really quickly as we needed to get back to England . They preordered the likely parts and took the initiative. Rare commodity these days. Communication was excellent and timely. Good value for money. We have no hesitation in recommending them."
 
 
Team:
Jim Kirk and team
 
 
   Business Reply:
Many thanks for your kind review Mr N. Glad to have helped you and just contact us if you need our assistance again. From all at Karcare.
 

Review 26 Aug 2023
Recommended by customer in DE56
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
When on holiday in the area there was a problem with my car''s brakes, requiring the fitment of a new caliper.

"When on holiday in the area my car experienced a problem with its brakes which required recovery from my breakdown service. I needed to find a local garage and after a quick search stumbled across Karcare who had good reviews.

On phoning Karcare they answered quickly, were friendly, understood the issue and managed to move work around to fit us in on the same day. On my arrival at the garage they were friendly, efficient and identified the issue quickly. They pointed me in the direction of the town and nearest cafes and after a short wait over coffee the car was repaired and ready for the road.

I'd thoroughly recommend Karcare as a trustworthy and helpful garage. It I was more than a visitor to the area I would be more than happy to use them for all car repairs."
 
 
 
   Business Reply:
Hi Matthew,

Many thanks for your kind review, glad to have helped you and get your car back on the road to continue with your holiday.

Best wishes,

All at Karcare.
 

Review 25 Aug 2023
Recommended by customer in OX4
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair - replacement of a faulty fuel injector

"We were on holiday when our car broke down, too far from a local garage to be recovered under our AA cover. Fortunately Jim and the team at Karcare were incredibly helpful and efficient, organising recovery within hours of us calling, keeping us updated while we waited, and ordering in the part needed before our car even got to them. They kindly lent us a vehicle so that we could continue with our holiday, and we were back on the road with our car fixed in less than 24 hours of first calling them. Exemplary service - thank you so much."
 
 
Team:
Jim and Wendy
 
 
   Business Reply:
Hi Katharine,

Thank your for your kind review, glad to have helped you get your car back on the road and you were able to continue your holiday. Wishing you both all the best.

From all at Karcare.
 

Review 8 Aug 2023
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our brakes packed in just before a long journey,

"KarKare saw us within the hour and by the next morning had ordered and fitted new brake discs, callipers and pads as well as giving their advice on other potential future issues with our vehicle.
I can not recommend them highly enough they saved us hundreds in car hire and accommodation and were all a pleasure to deal with.
Thank you so much I can only hope I can find a garage like yourselves closer to home.
Max Halsall"
 
 
Team:
office Staff & Two Mechanics
 
 
   Business Reply:
Thank you Max for your reference much appreciated and we were glad to help you get on your way as quick as we could. Many thanks for your custom.

Best wishes,

All at Karcare.
 

Review 26 Jul 2023
Recommended by customer in Ne5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Front and back brakes

"Fantastic garage! Saved us on our little family holiday. They managed to squeeze us in even though they were full. Everyone working there was so friendly and helpful. Even gave the dog a dog treat. Thanks so much"
 
 
 
   Business Reply:
Thank you for your excellent review. We are happy to have helped and let your holidays continue. All the best.
 

Review 15 Nov 2022
Recommended by customer in FK18
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New engine fitted to my Audi Q5. An excellent job and excellent service, a friendly service from Jim and the team.

"An excellent job start to finish."
 
 
Team:
Jim Kirk Alan Gordon
 
 
   Business Reply:
Thank you for you excellent review and your valued custom.
 

Review 14 Sep 2022
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted suspension arm to drivers side and track alignment.
 

"We are on holiday from Ireland with my vehicle and it developed a worrying knocking noise, we contacted KarCare, who I must say couldn't have been more helpful and within the next day had us back on the road at very short notice; thanks guys."
 
 
 
 
Team:
Jim
 
 
 

Review 6 Jul 2022
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service/Mot preparation
 

"Excellent job and customer service"
 
 
 
 
Team:
Jim Kirk Alan Gordon
 
 
 

Review 14 Jun 2022
Recommended by customer in G81
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Strip front brakes and replace L/H front brake caliper. Fit front brake pads. Bleed and test.
 

"I was so happy to come across this garage. Mr. Jim Kirk was so helpful knew exactly what the problem was how and when they could repair it, what time the part could be delivered and what time I would be picking up my car I was on holiday in Rockcliffe if this garage was closer it would be my regular place to go!
100%"
 
 
 
 
Team:
James W Kirk
 
 
   Business Reply:
Thank you Ann for your kind review glad to help and let you enjoy the rest of your holiday.
 

Review 7 Mar 2022
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fix and replace wind screen wiper link that had worn down
 

"Amazingly friendly staff, they came and picked me up off the road side and took me to the garage in an unplanned visit. Even though they were fully booked they prioritized quickly getting me back on the road.
Thank you!"
 
 
 
 
Team:
Jim Wendy
 
 
   Business Reply:
Glad to help you Yasemin.
 

Review 30 Dec 2021
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Source and replace alternator belt
 

"Five-star service, above and beyond to source awkward part at zero notice, stayed late to get me back on the road. A true gentleman."
 
 
 
 
Team:
Jim Kirk
 
 
   Business Reply:
No problem at all Russell glad to have helped you get back on the road with your deliveries.
 

Review 29 Sep 2021
Recommended by customer in SK12
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two visits
1) Examining non-working gas water heater at our request supplied and fitted new leisure battery.
2) Investigated and repaired non-working horn.
Total cost for both
 

"We found the people at Karcare extremely helpful and diligent going out of their way to ensure success at both times, parts had to be ordered and arrived within two hours."
 
 
 
 
 
 

Review 10 Jul 2021
Recommended by customer in TR18
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Oil pressure problem
 

"Very friendly, very helpful, and quick turnaround."
 
 
 
 
Team:
Wendy Jim
 
 
 

Review 9 Jun 2021
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
What an outstanding excellent service from Karcare Nothing was a problem to them Highly recommended and wouldn’t go anywhere else Thank you Definitely your garage that certainly does care

"Karcare definitely the garage that does care

Nothing was a problem to them
Highly recommended and wouldn’t go anywhere else
Thank you
Definitely your garage that certainly does care about cars and customers
100% Excellent"
 
 
Team:
Jim David Martin and Alan and Wendy
 
 
 

Review 11 Jan 2021
Recommended by customer in G41
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT test and repair.

"A brilliantly friendly and personalised service from a long trusted garage.

I left a voicemail asking for help with a number of cars that needed attention. One long standing fault needing attention on one car, and the other car needing an MOT. The garage phoned back to discuss the issues as soon as they rec'd the message. The fault was diagnosed over the phone and as such the garage ordered the part for arrival the next day. The part was fitted, and the problem cured after months of uncertainty. Should've contacted them sooner... ;)

The turnaround on the MOT was same day. A sticking brake was promptly dealt with.

Both cars were cleaned before pick up which is always a lovely touch.

Lovely people and great to deal with. Fair pricing. Highly recommended."
 
 
Team:
Jim, David & Wendy
 
 
 

Review 23 Sep 2020
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Servicing of two vehicles, general repairs, maintenance and MOT test preparation.

"Karcare ...it is well named. They certainly look after your car. For years my wife and I had been using main dealers for servicing and repairing our VW Passat and Renault Clio. We got fed up travelling miles and miles to get the work done only to be charged expensive dealer rates for average and sometimes questionable workmanship. We then found Karcare in a neighbouring town not far from our home. In our opinion, Jim Kirk and his team, Martin, Alan and Wendy are very friendly, very accommodating and very helpful. They are an honest, highly professional and skilled team. We have been using Karcare for many years now and have total faith and confidence in what they do. No job is ever too small and work comes in on price and on time. We would highly recommend them to anyone. You won’t be disappointed."
 
 
Team:
Jim, Martin, Alan and Wendy.
 
 
   Business Reply:
Thank you for your reveiew.
We like to look after our customers and we are committed 100% to give them first class service every time.
 

Review 3 Mar 2020
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a combination of full Service, new brakes and 4 replacement tyres (damn potholes!) on my Audi TT.

"As ever work carried out efficiently and quickly. Kept up to date on work needing done. As ever, Jim supplied a wee courtesy car to keep me mobile. Usual excellent service I’ve come to expect at a decent price.

Just a great team to deal with. Friendly approachable staff and they always appear cheerful which indicates a happy staff to me. Nothing seems to be any effort, just get on with the job. Quickly diagnose problems I’ve had in the past and had the correct solution every time. Definitely a garage to trust."
 
 
Team:
Jim, Wendy
 
 
 
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