Concept Carpets Ltd

Where reputations count.

17-19 Penfold Street, Aylsham
Norwich
Norfolk
NR11 6ET

Carpet Fitter

www.conceptcarpets.co.uk

Email This Business

Tel 01263 732 894

Listed under: Awnings, Beds, Blinds, Carpet Cleaners / Carpet Cleaning, Carpets - Sales & Fitting, Flyscreens

97% recommended Rating 9.6/100
33 reviews since 2010

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 33 reviews since 2010

Quality	9.7/10
The quality of the work was as expected and agreed

Tidy	9.6/10
There was little disruption and the site was left clear and tidy

Service	9.7/10
The team was friendly, helpful, considerate and professional

Value	9.4/10
The price represents value for money

Recent Reviews

" Concept Carpets are always very helpful. They are clear with everything and turn up at site on time with the tools needed for the job. Very friendly and polite. We won't buy flooring anywhere else. Fi...." more

" Saw the job, did the job � no problems. No trying to sell future services. Able to communicate clearly and in a relaxed way." more

" Excellent service, first class staff and very courteous." more

" I always use this firm because I know that I am going to get treated well. They are always very polite and helpful when I go and choose my floor covering, and when they come to our house I know that I...." more

About Us
Information provided by the business
Legal Name: Concept Carpets & Blinds.

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Review 21 Dec 2012 Recommended by customer in NR10 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

REPORT THIS REVIEW

Review 1 Oct 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Carpet and vinyl flooring to 3x rooms.

"Concept Carpets are always very helpful. They are clear with everything and turn up at site on time with the tools needed for the job. Very friendly and polite. We won't buy flooring anywhere else. First class in all respects."

REPORT THIS REVIEW

Review 21 Sep 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Laying vinyl flooring in kitchen.

"Saw the job, did the job � no problems. No trying to sell future services. Able to communicate clearly and in a relaxed way."

REPORT THIS REVIEW

Review 3 Sep 2012 Recommended by customer in NR18 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Excellent service, first class staff and very courteous."

REPORT THIS REVIEW

Review 20 Jul 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Laying carpet tiles.

"Job expertly assessed, quoted & done. Complex tile cutting. Done very well."

REPORT THIS REVIEW

Review 20 Jul 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"I always use this firm because I know that I am going to get treated well. They are always very polite and helpful when I go and choose my floor covering, and when they come to our house I know that I m going to get 1st class service and I would recommend to anyone."

REPORT THIS REVIEW

Review 7 Jul 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	7/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Very helpful, job well done Paul."

REPORT THIS REVIEW

Review 15 Jun 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

"Work carried out in a friendly and professional manner. Would highly recommend to my friends."

REPORT THIS REVIEW

Review 19 Mar 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Very satisfactory work."

REPORT THIS REVIEW

Review 16 Mar 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Very good."

REPORT THIS REVIEW

Review 8 Mar 2012 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Friendly local firm."

REPORT THIS REVIEW

Review 20 Oct 2011 Recommended by customer in NR10 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Well pleased"

REPORT THIS REVIEW

Review 31 Jul 2011 Recommended by customer in NR10 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

REPORT THIS REVIEW

Review 21 Jul 2011 No Recommendation by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Very pleased gave good advice before purchasing. Carried out everything they said they would do."

REPORT THIS REVIEW

Review 13 Jun 2011 Recommended by customer in NR27 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Bathroom carpet & blind.

"Having dealt with this firm since they started � would not deal with any other."

REPORT THIS REVIEW

Review 19 May 2011 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Stairs & landing carpet replacement.

"We have always used concept carpets since moving into our new house in 2005. They have always been prompt, efficient and very friendly competitively priced. Very local."

REPORT THIS REVIEW

Review 21 Apr 2011 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

REPORT THIS REVIEW

Review 13 Apr 2011 Recommended by customer in NR10 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

New carpet layed on landing & new vinyl in kitchen.

"I�m very pleased with the work done, looks lovely."

REPORT THIS REVIEW

Review 21 Mar 2011 Recommended by customer in NR28 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Had a blind fitted-fitter took shoes off on entering premises, showing due consideration to me and my wife - explained what he was doing, as the job changed slightly - he turned up at 9 o'clock AM exactly as he had promised. Excellent. Will recommend."

REPORT THIS REVIEW

Review 17 Mar 2011 Recommended by customer in NR11 business Concept Carpets Ltd https://www.referenceline.com/carpet_fitter-in-norwich-conceptcarpetsltd-24551

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New carpet & fitting.

"Very friendly service, helpful staff. Local & approachable, quality workmanship, overall, very pleased."

REPORT THIS REVIEW

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