Norwich Heating Engineer Ltd

Chestnuts, Norwich Road
Acle
Norfolk
NR133BU

Central Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating Norwich Heating Engineer Ltd 9.9/100
80 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 80 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" The valve in our heating system stopped working which meant we had no way to turn on the heat in our house. I contacted the company by searching online and sending an email. Ollie replied that same ev...."   more
 
" We have been putting this off but our ageing boiler wasn’t likely to last. Found the firm via Which Trusted Trader and was very helpful from outset. Came and gave a quote which was reasonable. We real...."   more
 
" I have known Ollie for a number of years and recommended him to my parents to replace their existing boiler. ollie offered my parents reassuring advice and quoted accordingly. My parents were very tr...."   more
 
" You could not wish for more polite, competent, knowledgeable, trustworthy, and hard working tradesmen than Ollie and Dan to carry out your work for you. The job was completed to a very high standard w...."   more
 
 
About Us

Although Based in Acle most of our work and customers are in Norwich and the surrounding suburbs. we provide customers with experienced heating engineers, gas engineers, boiler repairs and plumbing services at upfront and competitive prices. As a company we are both a member of the Norfolk Trusted Trader scheme, a Worcester Bosch and Which? Accredited Installer and Gas Safe registered. We are therefore qualified to undertake any plumbing, heating or boiler work that you may require. As a result you can be confident that the engineer or plumber that we send to your property will be fully trained and highly experienced, with all work completed to the highest standards. You can find many of our prices on our website and if you would like to arrange a callout from one of our engineers, do not hesitate to contact us.
     
Customer Reviews
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Review 4 Jan 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
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Customer Review
 
Ollie from Norwich Heating Engineer Ltd.,replaced the actuator valve on our heating system. The valve has a motor inside which moves the switch when the control panel instructs it to turn on the heat.

"The valve in our heating system stopped working which meant we had no way to turn on the heat in our house. I contacted the company by searching online and sending an email. Ollie replied that same evening and asked to see a photo of the actuator, which I sent. He said he would come at 9am the next morning, which he did even though he was on holiday that day and the company was closed. It was just after New Year.
When Ollie arrived he used some tools to assess the system and pinpoint the problem. The actuator was not working so he replaced it (he had brought the exact one I had showed him in my photo). The heat began working right away and Ollie checked all the radiators. They were all working. Ollie checked the levels and reset our heating system to a slightly higher level, but suitable for our bungalow, before leaving. He said he would send me an invoice which he did later that day. It was very easy to pay by bank transfer.
"
 
 
Team:
Ollie
 
 
 

Review 28 Nov 2021
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Complete renewal of central heating system to include new combo boiler.

"We have been putting this off but our ageing boiler wasn’t likely to last. Found the firm via Which Trusted Trader and was very helpful from outset. Came and gave a quote which was reasonable. We really liked his professionalism and so didn’t bother shopping around. Friends in the trades have told us the price was very good considering the amount of work. Ollie and Dan were fantastic from start to finish. They clearly care about their work which was to an excellent standard with minimal mess considering they had to move the boiler and install a new shower. We were delighted with the work and wouldn’t hesitate to recommend them."
 
 
Team:
Ollie and Dan
 
 
 

Review 28 Nov 2021
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of Worcester Bosch boiler and new radiators throughout.

"I have known Ollie for a number of years and recommended him to my parents to replace their existing boiler.
ollie offered my parents reassuring advice and quoted accordingly. My parents were very trusting of Ollie and instructed him to carry out the work.
Ollie and Dan are extremely professional, courteous, hard working and the quality of work is outstanding.
Ollie is the guy that comes to your house and you trust him without doubt. A pleasant individual who left my parents thoroughly satisfied from start to finish. Recommending Ollie is easy, 10/10 service."
 
 
Team:
Ollie and Dan
 
 
 

Review 26 Aug 2020
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted new Worcester Bosch condensing boiler, changed 6 radiator valves, fitted new programmer and thermostat and re worked some poor plumbing and electrics.

"You could not wish for more polite, competent, knowledgeable, trustworthy, and hard working tradesmen than Ollie and Dan to carry out your work for you. The job was completed to a very high standard with minimal disruption and in a very short time.The quote was very reasonable and extra work was done that was not initially quoted for that Ollie had to be persuaded to charge for.
Everything was explained as the work progressed and full instruction and advice was given at the end and the house left clean and tidy. The system is working well and I highly recommend their services to anyone."
 
 
Team:
Ollie & Dan
 
 
 

Review 14 Jul 2020
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply & install Worcester 18 Ri Ten year manufacturer''s guarantee on parts and labour for boiler and filter

"I couldn't have asked for two more committed and professional guys to do this job. It's always a bit of a lottery when engaging tradesmen but in this case the reviews are well deserved.

The job was clean, quick and very efficient and I now have a superb new boiler with added peace of mind from all the ancillary work that went with it.

The invoice is exactly as the quote and is very fair for the quality of work carried out. I shall recommend Ollie and Dan whenever I have the opportunity."
 
 
Team:
Ollie & Dan
 
 
 

Review 29 Jun 2020
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 radiators replaced and pipe work rerouted.

"Arrived on time and carried out work in a friendly and professional manner taking care to protect flooring, etc. Very neat and tidy installation, cleaned up on completion to a high standard and removed all discarded materials. Excellent service as always."
 
 
Team:
Ollie & Daniel
 
 
 

Review 18 Apr 2020
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair to problem with boiler and central heating system

"Friendly, professional and reliable which is important to me as a single mum. Everything explained clearly throughout. Quick response from when I first made contact. Arranged a visit and repair carried out within 24hrs. Would highly recommend and will definitely use again for any plumbing and heating requirements. Thank you ☺️"
 
 
Team:
Ollie
 
 
 

Review 19 Jan 2020
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced 30+ year old back boiler with a Combi boiler

"Just Had Ollie and Dan round to fit a new boiler and I couldn't be happier with the job. They were polite, professional and knowledgeable and the work has been completed to the highest standard with no mess or fuss. Top guys, would absolutely recommend and will be having them back in a year for the service, no question."
 
 
Team:
Ollie Dan
 
 
 

Review 3 Sep 2019
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
One radiator removed, another one supplied and installed, and a leaking pipe fixed.

"We were really impressed with the service provided by Norwich Heating Engineer Ltd. The advice they gave during the initial consultation was spot on, and the work was well-executed and everything left tidy. All communications were swift and efficient. We'd wholeheartedly recommend them to anyone else."
 
 
Team:
Olly
 
 
 

Review 24 May 2019
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of old combi boiler. Installation of new Worcester Bosch combi boiler & associated recommended WB filter system, thermostat, etc.

"I was impressed by Ollie's prompt return of calls/ messages left, and considered answers to my concerns. Resultant installation of a Worcester Bosch combi boiler & associated controls was carried out to the agreed timetable, promptly & efficiently & at the agreed price ( no hidden 'extras'), and as an Approved WB engineer the installation is covered by a 10 year Warranty (parts & labour). From this experience, I recommend you contact him if you're considering a boiler installation, particularly if it's a Worcester Bosch."
 
 
Team:
Ollie Thurston & Dan
 
 
 

Review 20 Mar 2019
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove old boiler, fit Worcester Bosch 29cdi combination, relocate from kitchen to airing cupboard including new gas supply & flue. Fit TRV’s & Bosch Easy Control.

"I contacted Ollie to give an estimate for my daughter’s house to remove an old Worcester boiler with very ugly pipe work & fit a new boiler, relocating it from the kitchen to the upstairs bathroom. Ollie quickly recommended a better solution, fitting a Worcester Bosch 29cdi combi bolier in the upstairs airing cupboard which needed a gas supply from the meter to the first floor. His estimate arrived very quickly (£500 less than a less practical solution) & an installation date agreed.

Ollie & Dan arrived on time, to the minute, and spent 2 days doing the work. What they achieved in the time was really impressive and the end result is excellent, the system is so much better for heating and hot water. The quality of the installation is truly impressive, just so neat and tidy & great attention to detail. The pipe work, inside & out, is immaculate.They also left the house in great condition, no mess or bits of rubbish whatsoever.

What was particularly appreciated was Ollie coming back in the evening and spending over an hour taking my daughter through very aspect of the system, especially the Bosch Easy Control system, and making sure she understood it.

Ollie was a pleasure to deal with throughout, and he & Dan must have worked very hard to complete the work to the high standard they obviously set themselves. And we felt very comfortable to leave them in the house to do the work and to give them a set of keys.

Have absolutely no hesitation in recommending them very highly."
 
 

Boiler installation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie & Dan
 
 
 

Review 28 Jan 2019
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of new Worcester Greenstar Compact boiler, new TRVs, and EasyControl. Upgrade/re-routing of some pipework, new waste pipe, plumbing for kitchen taps, outside tap, relocation of flue, external brick work.

"Ollie arrived promptly to provide a competitive quotation.

The boiler installation and associated works were completed to the highest standard. In addition, Ollie was also able to provide excellent advice on the overall project and took great care to ensure the boiler was located in the correct location within the overall design.

The whole project was handled in a professional and friendly manner from start to finish, I have no hesitation in recommending Ollie & Dan.





"
 
 

Boiler installation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie & Dan
 
 
 

Review 19 Dec 2018
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Central heating boiler fitted along with all pipework and controls. Old boiler, tank in roof and immersion heater tank removed.

"Ollie came and inspected the property and subsequently gave a full quotation for work. The work was subsequently carried out to a high standard, including fitting new combi-boiler and all necessary pipework, flue, soakaway and new thermostat. Care was taken to place new pipework and suchlike where it was least obtrusive. Also disposal of old boiler, tank in roof and immersion heater tank. Flushed out radiators. Cleaned up afterwards.
I was very impressed with the standard of work and care taken. The property was left clean and tidy and the work carried out efficiently. Ollie and Daniel were polite and courteous, explaining clearly and fully all the necessary work and decisions. Ollie explained clearly the workings of the new system and controls. I was particularly impressed with the efforts to make the new pipework and suchlike as unobtrusive as possible, both inside and outside the property.
I would definitely recommend them to anyone else requiring such work."
 
 

Boiler installation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie and Daniel
 
 
 

Review 7 Nov 2018
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of central heating component

"Ollie is extremely busy (good sign) and as my problem wasn’t urgent I waited for him to fit me in which he did as soon as he could, and he always gets back to you quickly if you need to get in touch with him. He is very pleasant and very efficient, he explains what he’s doing and how the part he’s replacing works. My heating is working beautifully now and I would certainly recommend this company and I’m planning to have my boiler serviced with him in January."
 
 
Team:
Ollie Thurston
 
 
 

Review 30 Mar 2018
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement central heating system: Worcester boiler, Megaflo un-vented cylinder, new radiators and TRVs with Nest controls. Water softener installation: Monarch Ultimate Midi water softener & tri-flow tap.

"Ollie replaced our central heating system and installed a water softener and we're delighted with the quality of the work and service he provided. From the beginning Ollie was courteous, professional and patient visiting our home twice to show different samples, explain the different options available and giving us ideas. This was important as it allowed us to make informed decisions that met our requirements and budget.

In the end we decided on a Worcester boiler, Megaflo un-vented cylinder, new radiators and TRVs all round with Nest controls. We also had a Monarch Ultimate Midi water softener & tri-flow tap installed.

Ollie arrived when he said and put in several days hard work along with Daniel and Andy. All three were friendly courteous and always consulted us if there were different ways of doing something before going ahead with work, and each day we were left with a tidy house and a water supply.

When we had a an issue outside of Ollie's control, Ollie immediately returned to our property after a long day of installation work and resolved the issue for us.

At the end of the installation we were left with a clean and tidy house - the guys treated our home as they would their own - and we were shown how to operate the new systems. Everything has worked flawlessly since and we're really pleased.

We wouldn't hesitate to recommend Ollie and have done so already to friends and family.
Al & Claire, Norwich."
 
 
Team:
Ollie, Daniel & Andy
 
 
 

Review 6 Mar 2018
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit new cold water storage tank, reconfigure heating system with new header tank, pump, valves, air separator, Manga clean filter and TRVs.

"Ollie impressed right from the start. He quickly grasped the issues with the basic old pumped return system and presented his proposal for a Y plan with pumped flow, air separator, Magna clean filter and TRVs in line with expectations. Power flushing was optional and there was no overselling of unnecessary items. Thorough and timely communication of quotation, start date and invoicing. Installation was efficient and carried out to a high standard. Ollie works fast and drives to completion without delays. The boiler service was very thorough. He was ably assisted by his team of Andy and Daniel.
The system has been in use for several weeks now and the cold radiators, system noise and air ingress are eliminated. I would highly recommend O J Thurston Norwich Heating Engineer Ltd for plumbing, heating and gas work."
 
 
Team:
Ollie, Andy and Daniel.
 
 
 

Review 24 Feb 2018
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced existing combi boiler. Supply & installation of Worcester 32 CDi compact boiler, including filter,keyless filling link & limescale inhibitor, upgrading of pipework, fitting new thermostatic radiator valves & programmable room thermostat, flushing of system. Subsequent first boiler service.

"First came across Ollie through his online reviews/recommendations to replace a combi boiler with a Worcester Bosch. The quotation was well set out & competitive, fully explaining the work being done unlike another obtained. Also included tidying up the pipework not mentioned by the other company.
Arrived as arranged, explains all what is being done. Demonstrates he is a concientious & hard worker, shows attention to detail, is customer orientated,taking pride in his work.
Have since continued to use his services for the boilers first service which speaks for itself.
Recommended first class tradesman who works to a high standard."
 
 
Team:
Ollie Thurston
 
 
 

Review 22 Dec 2017
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
New boiler install.

"Excellent work carried out by a very professional team 10/10 .
Highly recommended."
 
 
 
 

Review 13 Sep 2017
Recommended by customer in nr46
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler upgrade with fitting of Worcester Bosch boiler and replacement of gravity fed system with megaflow unvented system

"From the quotation, performed promptly, politely and comprehensively by Ollie to the completion of the full central heating upgrade carried out by Ollie, Andy & Daniel to time, price and in a professional, courteous and clean manner, the process could not be faulted. Even when I postponed the work at extremely short notice due to a family bereavement, Ollie handled the situation with kindness and sensitivity.
The workmanship throughout was of an extremely high standard and I would have no hesitation in using the team again."
 
 

Megaflow cylinder installation
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ollie Thurston, Andy & Daniel
 
 
 

Review 10 Aug 2017
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ollie and his team installed a new central heating system with a Worcester Bosch combi boiler to replace an old open vented system.

"Ollie came to house as planned to give me a quote, I was very impressed with his knowledge and professionalism which made it an easy decision to chose him for the job. Ollie and his team did a great job, turned up as planned on Monday morning and had finished by Thursday. They removed the old boiler, immersion tank and two water tanks and replaced with Worcester Bosch boiler with Worcester Wave wireless control and thermostatic radiator valves. They were very tidy and cleaned as they went along and removed all the waste materials as promised. I would definitely recommend for boiler and central heating work and overall was extremely satisfied."
 
 
Team:
Ollie, Andy
 
 
 
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