Golden Globe Merchants Ltd

160 Fortis House London Road, Barking
London

IG11 8BB

Certified Installer

Listed under:  Central Heating Engineers
33% recommended   Rating Golden Globe Merchants Ltd 4.2/100
3 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
 4.2 /10 Overall Rating 4.2/10
Based on 3 reviews since 2020
 
 
 
Quality 4.3/10 Quality Rating 4.3
The quality of the work was as expected and agreed
 
Tidy 5/10 Tidy Rating 5.0
There was little disruption and the site was left clear and tidy
 
Service 3.3/10 Service Rating 3.3
The team was friendly, helpful, considerate and professional
 
Value 4.3/10 Value Rating 4.3
The price represents value for money
 
 
 
Recent Reviews 
 
" Unfortunately our experience with Golden Globe Merchants Ltd has been really poor overall in communication and have lost confidence and trust with Golden Globe Merchants Ltd as the information that wa...."   more
 
" Golden Globe is highly recommended for insulation work in Leicester. Team provided very good service and all work completed efficiently and in time."   more
 
" Been chasing 3 months, chased over 15 times in emails/calls but no reply, still no paperwork from them. They are too busy taking more work under the government green scheme and have no care for previo...."   more
 
 
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Customer Reviews
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Review 10 Jul 2024
Not Recommended by customer in ng76
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
EC04 grant for external wall installation fully funded approved then no work carried out or communication followed up.

"Unfortunately our experience with Golden Globe Merchants Ltd has been really poor overall in communication and have lost confidence and trust with Golden Globe Merchants Ltd as the information that was provided was misleading and for some reason after I received a text confirmation of the grant for external wall insulation being approved, heard nothing back despite someone calling to discuss a time to come and inspect for scaffolding, apparently they now have no records of the said work to be completed. Spoke to Rehan, Ayaz and then Rashid, apparently all staff I initially spoke to have left the company Rehan and Ayaz. I emailed Golden Globe Merchants Ltd, again no response, text no response. Team Leader was meant to visit me no attendance on 22/6/2024.

Apparently they do not send emails as confirmation, again really poorly managed and very misleading, was informed the email on advertising leaflets is not the email to send communications too! when I requested which is the correct email this was not provided.

The information that was shared by Rashid to me after logging my complaint to him on 21/6/2024, was completely different to what I had as evidance in text confirmation by Ayaz.

Left with no choice but had to log a compliant to NAPIT on 0345 543 0330 their auditor and Trustmark, Stroma and trading standards and to the government green scheme including ICO, as was not reassured with the way the company has been handling personal data and application. I would not trust this company until I am reassured 100%.

Be cautious. From my experience this company does not offer consumer protection, Stay Safe when sharing personal data and information.

They do not act in a responsible and professional manner
They are not responsive, approachable
They fail to communicate clearly and in good time so you always know what is happening, for example if they are running late for an appointment or if anything changes
They are not mindful of vulnerable customers
They failed to supply us with goods and services in line with our approved application and consumer rights
They fail to comply with the Customer Charter
They failed to give us the right information, at the right time, by not being clear and transparent"
 
 
Team:
Ayaz, Rehan & Rashid
 
 
 

Review 28 Aug 2021
Recommended by customer in LE5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
External Solid Wall Insulation

"Golden Globe is highly recommended for insulation work in Leicester. Team provided very good service and all work completed efficiently and in time."
 
 
Team:
Rashid
 
 
 

Review 17 Dec 2020
Not Recommended by customer in EN3
 
 
Satisfaction Ratings
 
Quality 3/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 3/10
The price represents value for money
Show All
 
 
Customer Review
 
I had approx. 6 storage heaters and 10 panel heaters just over a year ago. Golden Globe Merchants Ltd did not provide me any copies/receipts/guarantee paperwork for the installation.

"Been chasing 3 months, chased over 15 times in emails/calls but no reply, still no paperwork from them. They are too busy taking more work under the government green scheme and have no care for previous or new customers, rouge type company in my view so be careful, they take your work and money and that's it, they should not be allowed to trade. Have reported to NAPIT on 0345 543 0330 their auditor and stroma and trading standards and to the government green scheme, had enough, no customer should be treated like this after 20 attempts. Still can't get heaters fixed under warranty as have no paperwork, cold for 3 months!"
 
 
Team:
Mr Afzal
 
 
 
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