Buchanans

Corner Cottage, Norwich Road Hethersett
Norwich
Norfolk
NR9 3AN

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Upholstery Cleaners / Upholstery Cleaning
95% recommended   Rating Buchanans 9.7/100
55 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 55 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The price represents value for money

 
 
 
Recent Reviews 
 
" Follow completion of the initial work, it was noticed that some areas of the floor had not been cleaned as expected and requests to revisit the site to correct the problem were refused. Furthermore, o...."   more
 
" Professional service given with superb results, for beyond my expectations. I would highly recommend."   more
 
" Buchanans did all they said they would do for the price and at the time mentioned.Very friendly and reliable service."   more
 
" Excellent service very pleasant people. Superb final result. "   more
 
 
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Customer Reviews
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Review 18 Aug 2020
Not Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
Stripping, cleaning and restoration of a Terracotta floor

"Follow completion of the initial work, it was noticed that some areas of the floor had not been cleaned as expected and requests to revisit the site to correct the problem were refused. Furthermore, other planned work to further improve the overall appearance of the floor was cancelled. The total cost for the initial work was paid in full, but the owners of the business were completely unwilling to provide any form of after sales service or work quality guarantee."
 
 
 
 


Review 26 Feb 2018
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove glue and staining and deep clean/sanitize carpets in lounge, dining, study and hall.
 

"Professional service given with superb results, for beyond my expectations.
I would highly recommend."
 
 
 
 
 
 


Review 26 Jan 2018
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Deep-clean and sanitize
carpets-
stairs
landing
bed x 3
 
 
 
 
 


Review 17 Jan 2018
No Recommendation by customer in NR9
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Deep clean to lounge carpet to remove stains caused by general use and over-watering of a Christmas tree.
 

"Buchanans did all they said they would do for the price and at the time mentioned.Very friendly and reliable service."
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Deep clean carpets, bedroom, walkway and lounge / diner hall. 4 X chairs.
 

"Excellent service very pleasant people. Superb final result. "
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in MR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clean carpets landing and stairs.
 

"Very Good."
 
 
 
 
 
 


Review 24 Oct 2017
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaned carpets in hall stairs and bathroom.
 

"Arrived on time, complete job, cleared up and left. Now I had very clean carpets now look new. "
 
 
 
 
 
 


Review 11 May 2017
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Furniture cleaned
2 seater and 3 seater
Carpet in lounge.
 

"Came on time.
Very friendly.
Got on with work.
Finished in the time estimated.
Saw no problem with work after inspecting. Respectful to us.
Cleaned up after they put towels down in hallway for access. Pleased with results and would use again. "
 
 
 
 
 
 


Review 8 May 2017
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Deep clean of carpets in lounge, hall, stairs and landing.
 

"First class job, very clean, tidy, efficient.
Friendly and very courteous staff.
No hesitation in recommending this company to relatives and friends."
 
 
 
 
Team:
Nicholas Sally
 
 
 


Review 16 Feb 2017
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaning of rug and stairs.
 

"Very happy with the service."
 
 
 
 
 
 


Review 25 Jan 2017
Recommended by customer in AL3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaning badly soiled pamment floor.
 

"Floor was stained with bitumen covered with concrete & plaster residue & generally in bad state. After cleaning the results exceeded our expectations.Very pleased with outcome. "
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Deep clean and home pamment tile flooring in conservatory. Apply appropriate sealers.
 

"It was a pleasure to have them work in our house!
They were very informative and knowledgeable on their specialist skill."
 
 
 
 
Team:
Nick Sally
 
 
 


Review 18 Dec 2016
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Strip and Re-seal tiled flooring in kitchen, hallway, utility.
 

"Very efficient, clean great result.
Nice people, a pleasure to do business with"
 
 
 
 
 
 


Review 7 Dec 2016
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Carpet cleaning.
 

"Splendid service and the usual superb results."
 
 
 
 
 
 


Review 5 Dec 2016
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaning industrial carpet for rugby club meeting room.
 

"The room had been rented to an organization of people with very muddy feet.
It now looks like new. Buchanans were prompt and efficient as always."
 
 
 
 
 
 


Review 1 Dec 2016
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clean carpets lounge
Hall
Landing x 2
Stairs x 2
Bedrooms.
 

"Such a difference!I shall use their services in the near future. Very pleased with Buchanans carpet clearing.
"
 
 
 
 
 
 


Review 28 Nov 2016
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaning lounge carpet.
 

"Very pleased with the service provided by Bucharans - friendly, efficient and effective."
 
 
 
 
 
 


Review 30 Oct 2016
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Restore sandstone.
Flooring in hallway.
Apply protective sealer and polish.
 

"We were able to take up references of similar work - all excellent - and are very pleased with the work undertaken in our home. The finished job is to a high standard and carried out in a most professional (and friendly) manner. We are very pleased."
 
 
 
 
 
 


Review 9 Oct 2016
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 Piece suite and 2 stools.
 

"Very clean and professional."
 
 
 
 
 
 


Review 9 Oct 2016
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Deep-clean carpets lounge bedroom x2 office conservatory.
 

"An excellent service carried out by the sort of people you're happy to have in your home."
 
 
 
 
 
 

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