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We have confidence in our supplier because they …
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
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BCAS membership: 100%
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GENERAL are members of the British Compressed Air Society and comply with the code of conduct
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Terms & conditions: 100%
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GENERAL provide clear terms and conditions
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Health & safety advice: 100%
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GENERAL advise us on Health & Safety or legal considerations
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Legally compliant equipment: 100%
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SALES explain our joint responsibility to source legally compliant equipment
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Whole life costs: 100%
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SALES understand the importance of whole life cost in equipment selection
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Sustainability: 100%
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SALES advise on sustainability and energy consumption improvement
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Keeping Promises: 100%
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SALES keep their delivery promises
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Genuine Parts: 100%
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AFTERMARKET ensure optimum performance and reliability using genuine parts
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Correct Maintenance: 100%
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AFTERMARKET correctly maintain and service equipment to reduce operating costs
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Hazardous waste: 100%
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AFTERMARKET help us to comply with Hazardous Waste obligations
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Future Requirements: 100%
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AFTERMARKET keep us informed on the future service and maintenance regime
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You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
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