City Domestics

Where reputations count.

78 The Shrublands, Horsford
Norwich
Norfolk
NR10 3EL

Domestic Appliance Engineers

Email This Business

Tel 01603 891 787
Mobile 07765 491 630

Listed under: Appliance Repairs, Appliance Repairs - cookers, Appliance Repairs - dish washers, Appliance Repairs - tumble dryers, Appliance Repairs - vacuums, Appliance Repairs - Washing machines

100% recommended Rating 9.9/100
527 reviews since 2013

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 527 reviews since 2013

Quality	9.8/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The price represents value for money

Recent Reviews

" Efficient, friendly, professional. Highly recommended!" more

" David was very friendly and professional - he offered me advice over the phone, so I felt he cared instead of just coming over to make money. " more

" It was an emergency call out. We suddenly found our oven was not working, we could not cook our dinner. We did not know if it could be fixed, or if we had to buy a new one. We did however have a first...." more

" Very knowledgeable engineer. Very friendly very clear when explaining. " more

About Us
Information provided by the business
Legal Name: Mr David Ward.

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Review 18 Jan 2023 Recommended by customer in NR1 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Something was wrong with my washing machine it had tripped the electricity in the entire house. Mr.Ward diagnose the problem over the phone, came promptly, was proven correct in his diagnosis.

"Efficient, friendly, professional. Highly recommended!"

REPORT THIS REVIEW

Review 7 Jan 2023 Recommended by customer in NR10 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	7/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fixed draining issue in washing machine.

"David was very friendly and professional - he offered me advice over the phone, so I felt he cared instead of just coming over to make money. "

REPORT THIS REVIEW

Review 26 Dec 2022 Recommended by customer in NR5 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

To fit and supply new fan oven element plus lubricate fan motor plus test.
in hot point cooker.

"It was an emergency call out. We suddenly found our oven was not working, we could not cook our dinner. We did not know if it could be fixed, or if we had to buy a new one. We did however have a first class man in Mr.David Ward. What would we have done with Christmas coming, and we having company for, the day. We did not have time to get any estimate. We are so grateful and very happy we could not have had a better man. On the day everything was first class in every way, thank you so much. "

Team:
David Ward

REPORT THIS REVIEW

Review 22 Dec 2022 Recommended by customer in NR5 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To check rubber seal on rim in washing machine.

"Very knowledgeable engineer. Very friendly very clear when explaining. "

REPORT THIS REVIEW

Review 20 Dec 2022 Recommended by customer in NR8 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Diagnose and repair fault with AEG washing machine.

"Quickly found an unusual fault, explained the repair process and completed the work. Courteous and polite throughout. A real professional. "

REPORT THIS REVIEW

Review 13 Dec 2022 Recommended by customer in NR7 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

As arranged - call due to washing machine, cleaned filter which I was unable to open - fully checked machine and explained problem.

"Extremely polite on arrival, showed ID explained all that was needed, a very professional service. "

Team:
David Ward

REPORT THIS REVIEW

Review 9 Dec 2022 Recommended by customer in NR6 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fitting new grill element supplied by me.

"Very pleased. same day service. rang to say! had part and asked if I would like it fitted this same PM.
Very good friendly service. "

REPORT THIS REVIEW

Review 6 Dec 2022 Recommended by customer in NR2 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Diagnose fault on Smog washer/dryer integrated. Clear pump and pump drainage, clean the machine and drainage system.

"David Ward did a total job, taking great care to explain any work that he carried out - the reason for it and any steps he took.
He also gave me detailed advise on taking good care of the machine in the future. "

REPORT THIS REVIEW

Review 4 Dec 2022 Recommended by customer in NR2 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair of tumble drier it needed a replacement part.

"Fantastic service - came out the same day having explained on the phone what the likely problem was (which proved to be correct) and what the cost would be. The price seemed reasonable and I am very happy. Very friendly professional and knowledgeable. "

REPORT THIS REVIEW

Review 29 Nov 2022 Recommended by customer in NR10 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

2 carbon brushes on w/m

"Job well done. "

REPORT THIS REVIEW

Review 29 Nov 2022 Recommended by customer in NR2 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To fit and supply new brushes in motor and clean filter.

"David was very friendly and professional. All fees were discussed prior to visit.
He was thorough and cleaned up after him self. "

REPORT THIS REVIEW

Review 24 Nov 2022 Recommended by customer in NR4 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Washing machine Bosch Maxx 21 yrs old to fit supplied door seal unblock pump due to drainage problems or other drain pipes. Tested everything.

"David did an excellent job beyond what he was initially asked to do and left the washing machine in good working order.
He was very able to explain to us carefully what he was doing at each stage.
We would highly recommend him. "

REPORT THIS REVIEW

Review 17 Nov 2022 Recommended by customer in NR5 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repair to leak on tumble dryer.

REPORT THIS REVIEW

Review 11 Nov 2022 Recommended by customer in NR8 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit and supply a capacitor to tumble dryer.

"Excellent work as always. Clean and tidy and completed the work quickly and easily. Supplied further info on the tumble dryer and advised on a washing machine issue whilst there - None was drumming up extra business, was tracking us how to resolve issues.
Always recommend him. "

REPORT THIS REVIEW

Review 26 Oct 2022 Recommended by customer in NR10 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair tumble dryer (replace drive belt)

"Came round within an hour of my call. Friendly but professional, very competent, explained what he was doing out each stage. Hadn't discussed price before starting the work (I hadn't asked) and I was pleasantly surprised the cost was so low."

REPORT THIS REVIEW

Review 20 Oct 2022 Recommended by customer in NR10 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

- Fix washing machine
- Unblock sump hose and pump on Bosch Auto

"Fantastic! came the day we called him. Very efficient. Gave us good advice about avoiding further problems. Very friendly."

REPORT THIS REVIEW

Review 28 Sep 2022 Recommended by customer in NR7 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit and supply new heater element in Bosch washing machine.

"Punctual, pleasant, friendly, knowledgeable.
Work done in timely and efficient manner.
wouldn't hesitate to use again, or recommend to family and friends."

REPORT THIS REVIEW

Review 20 Sep 2022 Recommended by customer in NR6 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Washing machine not pumping out/spinning due to blocked filter (limescale). Cleaned out and motor checked.

REPORT THIS REVIEW

Review 8 Sep 2022 Recommended by customer in NR5 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace brushes
Clean filter

"A very nice gentlemen carry out work with extreme care and attention. Never left the promises until the happy machine was working properly."

REPORT THIS REVIEW

Review 31 Aug 2022 Recommended by customer in NR9 business City Domestics https://www.referenceline.com/domestic_appliance_engineers-in-norwich-citydomestics-48102

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Tumble dryer fault

REPORT THIS REVIEW

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