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Quality
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9/10
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The quality of the work was as expected and agreed
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Tidy
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8/10
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There was little disruption and the site was left clear and tidy
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Service
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9/10
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The team was friendly, helpful, considerate and professional
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Value
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9/10
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The price represents value for money
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Show All
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Charges
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Yes
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Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
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Timing
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Yes
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Before starting work, did the firm explain when the work was expected to start and finish?
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Payment
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Yes
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Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
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Reliable
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Yes
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During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
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Invoice
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Yes
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On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
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Guarantee
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Yes
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On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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Customer Review
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Materials:
12 kW Vaillant Arotherm Plus with interface
Pipe work fittings Insulation and fixings including anti freeze vales
250 litre Vaillant hot water cylinder
Vaillant VR940 gateway
Senso comfort RF
Radiators and valves x 13 including two vertical radiators
Pipe work fittings Insulation and fixings including anti freeze vales
Labour:
Labour to install new heat pump, run pipe work from outside to inside utility room then into press cupboard.
Install hot water cylinder and then core floor to get pipe work down under floor and in to kitchen area
Labour to alter and upgrade pipe work and to connect up to new radiators
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Team:
Graeme, Peter, Ewan, Aiden
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