J M Renewable Solutions Limited

Office 9 Green Ind Est, The Roe
St Asaph
Denbighshire
LL17 0LT

Electrician

Listed under:  Air Source Heat Pumps, Ground Source Heat Pumps, Solar Panels, Solar PV, Solar Thermal
0% recommended   Rating J M Renewable Solutions Limited 1.8/100
1 reviews since 2022
 
Satisfaction Ratings
 
Overall Rating
 1.8 /10 Overall Rating 1.8/10
Based on 1 reviews since 2022
 
 
 
Quality 3/10 Quality Rating 3.0
The quality of the work was as expected and agreed
 
Tidy 2/10 Tidy Rating 2.0
There was little disruption and the site was left clear and tidy
 
Service 2/10 Service Rating 2.0
The team was friendly, helpful, considerate and professional
 
Value 0/10 Value Rating 0.0
The price represents value for money
 
 
 
Recent Reviews 
 
" # Introduction This is our personal experience of paying JM Renewable Solutions to design, install and attempt to support a Mitsubishi Ecodan Air Source Heat Pump (ASHP) at our new build. # Initia...."   more
 
 
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Review 12 Sep 2022
Not Recommended by customer in LL55
 
 
Satisfaction Ratings
 
Quality 3/10
The quality of the work was as expected and agreed
Tidy 2/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
The supply, installation and commissioning of a Mitsubishi Ecodan QUHZ-W40VA/EHPT20Q(4KW) air source heat pump system.

"# Introduction
This is our personal experience of paying JM Renewable Solutions to design, install and attempt to support a Mitsubishi Ecodan Air Source Heat Pump (ASHP) at our new build.

# Initial contact 5/5

Contact was friendly, polite and eager to obtain our business.

# Design 4/5

The design process was quick and went through several iterations due to changing circumstances.

# Installation & Commissioning 2/5

1. Despite designing the system themselves with a clear architectural plan of the property in front of them, they still managed to bore two 2" holes through the wrong wall. These holes had to be filled in at a later date and the exterior wall re-rendered but the damage can still be seen.

2. Both the ASHP and the boiler had drain pipes fitted leading to an outside drain. However, the copper pipe from the boiler runs upwards, not downwards, so water will collect and freeze during the winter months leading to failure.

3. This is a two zone system, downstairs and upstairs, yet they only fitted one thermostat, which was fitted directly above a radiator!!!

4. Waste material left on site.

# Support 1/5

This is the main area of concern as their response time is glacial, bordering on non-existent and when they do reply it is far from satisfactory.

1. Reported a fault with the main panel rendering the system inoperable - many emails and phone calls later, simply to get their attention, they finally turned up to address the problem FIVE WEEKS LATER!!!

2. Reported issue where only one floor was being heated - the director of plumbing attended and suggested that an upstairs thermostat should be fitted and would get it arranged - why wasn't it fitted in the first place? He gave me his mobile number and said to call him anytime. After leaving many voice messages, sending countless text messages and even emailing JM Renewable Solutions, I have never heard back from him.

3. Considering that one of the main requirements of the system was that it could be controlled remotely, they eventually turned up one day to fit a non-compatible thermostat for the upstairs. It took the incompetent engineer a long time to install and did not inspire us with much confidence. The following day I contacted them with a detailed list of fault finding steps to help explain to them when the system works and when it does not....... 12 WEEKS LATER and the conclusion was "it was working when I left it" and "we're waiting for some new thermostats to be in stock" - we're still waiting.

# Renewable Heat Incentive (RHI)

We were eligible for the Renewable Heat Incentive (RHI) where we would receive payments over a period of 7 years. JM Renewable Solutions applied on our behalf, which they're not supposed to do, and did so with incorrect information - this nullified our application and thus we have lost approximately £7k.

# Conclusion

JM Renewable Solutions are more than happy to take your money; install an incomplete system causing property damage in the process; treat post-installation customer support queries as an annoyance and, for all intents and purposes, simply ignore.

While waiting for their long overdue reply, we signed up directly with Mitsubishi for their "3 Diamond Maintenance Cover" plan. The following day, Mitsubishi serviced the system; diagnosed why the Mickey Mouse thermostat that JM Renewable Solutions fitted did not work (wasn't installed correctly); replaced the thermostat with the real thing. It was as simple as pick-up-the-phone, join the plan then open the door to them the following day - job done.

At the end of the day, you get what you pay for and in JM Renewable Solutions case, all we saw was tumbleweed and would highly recommend that you look elsewhere.

Do your research - it's easy to find bad companies but sometimes bad companies don't come to the surface until you ask them for help and it's only then do you realise the mistake you made. Our mistake was choosing JM Renewable Solutions."
 
 
Team:
Edward Parry, James Musgrave, Martin (Plumbing Director), Sheila (Admin)
 
 
 
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