Crown Residential Lettings - Lettings

Bridge House, 154 Junction Road
Andover
Hampshire
SP10 3JF

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Crown Residential Lettings - Lettings 9.6/100
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 7 reviews since 2014
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" this is the second occassion I have used the services of Crown Residential Lettings and Property Management to rent a property in Andover. I have found them to be excellent in every respect. The perfe...."   more
 
" All the staff conduct themselves professionally and with friendly efficiency."   more
 
" First time venture as Landlords. Would recommend this firm to other potential landlords."   more
 
" Very happy, with my letting agents espically Harriott who seals with the property."   more
 
About Us

Crown Residential Lettings is an independent family run business, originally founded in 1998. Since then we have established ourselves as one of the leading independent Letting Agents in the Andover area. We manage a wide variety or residential properties for an equally varied clientele, and cover an area that spans from Salisbury to Andover and encompasses Amesbury, Tidworth and all the villages around, about and in between. Our success and level of growth is attributable to two main factors: The first being the unrivalled quality of service that our highly dedicated team offer our Landlords and Tenants alike, providing a service based on the traditional values of integrity, efficiency and cost-effectiveness. Secondly, we specialise in Residential Lettings and nothing else, ensuring that our entire team are working towards the same goals.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 67%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Crown 3
friendly 2
Landlords 3
letting 3
professional 2
Property 4
Residential 2
satisfied 2
2007 1
able 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Mar 2014
Recommended by customer in SP10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Standard brick built tiled roof two bedroom semi detached house located in a pleasant estate of similar properties in Andover Hampshire

"this is the second occassion I have used the services of Crown Residential Lettings and Property Management to rent a property in Andover. I have found them to be excellent in every respect. The perfect link between Landlord and Tenant. All of my requests for maintenance work on the property were met in full without delay. From the outset it was made absolutely clear by them that their standards were high for Landlords and Tenants equally. I found this approach refreshing and reassuring and I was able to enjoy total confidence in them, knowing I was being represented throughout my tenancy. In summary they are a trustworthy company, professional and reliable."
 
 

Front of Property

Kitchen

Rear Garden
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Angie Budd
 
 
 

Review 24 Feb 2014
Recommended by customer in SP10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
End of terrace 3 bedroom house, on the edge of Andover town, Hampshire.

"All the staff conduct themselves professionally and with friendly efficiency."
 
 

Front of Property

Rear Garden
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 21 Feb 2014
Recommended by customer in SP10
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed mid terrace, former council house, Andover, Hants.

"First time venture as Landlords. Would recommend this firm to other potential landlords."
 
 

Lounge

Kitchen

Garden
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 21 Feb 2014
Recommended by customer in SP4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
House Durrington

"Very happy, with my letting agents espically
Harriott who seals with the property."
 
 

Front of Property

Rear Garden
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Excellent
 
 
 

Review 21 Feb 2014
Recommended by customer in SP10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The property is a three bedroom detached house with one bathroom and separate toilet. It has an attached garage and and enclosed rear garden. The property is situated on a modern quiet estate on the north side of Andover in Hampshire.

"Crown Residential Letting have always acted in a fair, friendly and highly professional manner in all my dealings with them. I have been letting this property through Crown since 2007 and have no plans to change this arrangement."
 
 

Front of Property
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Angie, Carol, Sue, Mike
 
 
 

Review 21 Feb 2014
Recommended by customer in SP11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom ground floor flat.

"I have used Crown for many years and am highly satisfied with all aspects of the service."
 
 

Front of Building

Kitchen
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mike Julyan and Harriet Julyan
 
 
 

Review 21 Feb 2014
Recommended by customer in SP10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bedroom Semi-detached. Saxon Fields

"Very Satisfied with the handling of all matters."
 
 

Front of Property
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 
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