Rickard Chartered Surveyors - Sales

17/18 Laburnum Terrace
Ashington
Northumberland
NE63 0AJ

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Rickard Chartered Surveyors - Sales 9.4/100
19 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 19 reviews since 2004
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Found estate agents (Rick very professional & helpful). Quickly found us a buyer & negotiated an improved offer for us. Very happy to recommend."   more
 
" I initially contacted Rickard when looking for a value of the property for probate. This valuation out of the 3 I received was most realistic, and this was why I returned to Rickard when it came to se...."   more
 
" Was very happy that once offer was accepted no more viewings were allowed."   more
 
" Excellent service, very understanding in circumstances. Excellent reception staff, very helpful and pleasant. Effective in all respects."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 25%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 64%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 40%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 83%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 2
buyer 4
Excellent 2
good 4
happy 3
helpful 5
informed 2
lower 2
offer 4
pleasant 2
professional 2
property 3
Quickly 2
received 2
sale 4
service 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 14 Apr 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terraced house, 3 bedrooms garage. Small front garden paved.
 
 
 
 
 

Review 7 Apr 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-2 bedroom flats from 4 bed house which was originally 2 flats. Ashington.
 
 
 
 
 

Review 28 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace. Ashington Northumberland.
 

"Found estate agents (Rick very professional & helpful). Quickly found us a buyer & negotiated an improved offer for us. Very happy to recommend."
 
 
 
 
 
 

Review 28 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced, two bedroom, cottage well tended garden.
 
 
 
 
 

Review 26 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house (mid), off road parking, long front garden, main road position on bus route. Marketed at £59,950.
 

"I initially contacted Rickard when looking for a value of the property for probate. This valuation out of the 3 I received was most realistic, and this was why I returned to Rickard when it came to selling, though I had valuations from agents quoting lower selling fees. Stuart was very helpful throughout and I was quite taken aback by how quickly the house sold – the board went up on Thursday, the buyer viewed on Friday and the offer made and accepted on Saturday. My only gripe really was that I wasn’t told that the selling fees were exclusive of Vat, but other wise I was very happy with the service and would use Rickard again."
 
 
 
 
 
 

Review 26 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house close to town centre.
 
 
 
 
 

Review 26 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace Ashington.
 

"Was very happy that once offer was accepted no more viewings were allowed."
 
 
 
 
 
 

Review 26 Mar 2014
Recommended by customer in NE62
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Probate property domestic/newsagent.
 

"Excellent service, very understanding in circumstances. Excellent reception staff, very helpful and pleasant. Effective in all respects."
 
 
 
 
 
 

Review 24 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced property. Build in 1927. Needed a lot of work doing to it, however is now in a more modern condition.
 

"Very pleased with the service I received & the support I was given especially being a first time buyer."
 
 
 
 
 
 

Review 24 Mar 2014
Recommended by customer in NE62
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed ELA. Good condition needed redecorating.
 

"Having been let down by another agency. We moved to Rickards. The sale was almost immediate and completed within a few weeks."
 
 
 
 
 
 

Review 21 Mar 2014
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 x 2 bed flats on Alexandra road, Ashington.
 

"The property was bought on behalf of centre point for the Empty Homes Schemes."
 
 
 
 
 
 

Review 9 Dec 2004
Not Recommended by customer in NE22
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Good service, good communication. Although communication between us & buyers was poor."
 
 
 
 
 
 

Review 27 Nov 2004
Recommended by customer in NE64
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 25 Nov 2004
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very friendly, helpful, informative, answered any questions or if not known, got someone else to answer them."
 
 
 
 
 
 

Review 25 Nov 2004
Recommended by customer in NE64
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent initial work in preparation for the sale. They kept me informed of the progress at all times. Eventual advised to accept a lower offer after negotiations with the buyer."
 
 
 
 
 
 

Review 25 Nov 2004
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good service, that is why we have used them on 4 occasions, do not over price properties and give a price they know it will sell at."
 
 
 
 
 
 

Review 24 Nov 2004
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good service, professional & polite staff."
 
 
 
 
 
 

Review 24 Nov 2004
Recommended by customer in TS14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found Richards to be very helpful throughout the sale, as I was not living in the property at the time and I was kept fully informed at all times during the sale."
 
 
 
 
 
 

Review 19 Nov 2004
Recommended by customer in NE63
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1876 mid terrace double fronted property.
 

"Staff always pleasant and helpful. Kept in regular contact with me informing me how the sale was progressing would use them again."
 
 
 
 
 
 
Back to top

1