The firm showed a good knowledge of local market conditions
Friendly
9.9/10
The staff are friendly and give clear and helpful information
Helpful
9.9/10
The firm helped in the negotiations between landlord and tenant
Recent Reviews
"
Amazing service, and we moved in less than a week after referencing. Very helpful, and answered any questions that we had!"
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"
A totally professional and expert service that worked hard to ensure we could complete and move in under pressure.
Without a dooubt, the very 'best' personal service and back up/support we had expe...."
more
"
As first-time landlords, we have greatly valued Jason Baker's professional support and guidance in getting our property ready for letting, finding a suitable tenant and efficiently handling monthly r...."
more
"
We are very happy with the service we have received from Baker Sales and Lettings and any household maintenance issues have been dealt with promptly."
more
About Us
Baker Sales and Lettings are a family owned independent estate agents, based in Aylesbury.The core aim is to provide clients with a comprehensive and personal service in order to guide them through the moving process from beginning to end. Company Director Jason Baker has lived in Aylesbury all of his life and has worked locally in the estate agency profession for over 25 years.
His belief of providing excellent customer service combined with a straight forward and open approach has made the company a local success story.
Going the extra mile is a phrase that clients regularly use about the services provided.
Licensed Members of The National Association of Estate Agents and Registered Members of The Property Ombudsman for Sales and Lettings.
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Landlords: Ombudsman: 75%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice: 92%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing: 80%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme: 93%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Tenants: Ombudsman: 92%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing: 85%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme: 92%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
Baker 7
Bakers 3
best 2
Excellent 2
experience 2
friendly 4
good 4
great 2
hand 2
happy 3
helpful 5
impressed 2
informed 2
issues 3
Jason 4
landlord 2
Landlords 2
letting 4
Lettings 9
need 2
pleased 4
process 3
professional 9
property 4
questions 2
quick 3
received 4
recommended 3
respond 2
Sales 7
service 13
suitable 2
tenant 4
totally 2
understanding 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
Slightly older but modernised good property with lots of useful ground floor ''living''space.
"A totally professional and expert service that worked hard to ensure we could complete and move in under pressure. Without a dooubt, the very 'best' personal service and back up/support we had experienced amongst other agents we had dealt with. There was no pressure and we never had a feeling that anything we wanted was 'too much'. It was also great to get some background useful information on the town as we are new to the area. The lovely comment made that Jason made that h could 'see us' living there, just about sums it up. An overall wonderful experience in something one doesn't do often and everything so clearly explained."
Team: Jason Baker
Business Reply:
Thank you very much for leaving such a nice review. It was a pleasure to help you find your new home!
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
No
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
Two-bedroomed, terraced house in Aylesbury, Bucks.
"As first-time landlords, we have greatly valued Jason Baker's professional support and guidance in getting our property ready for letting, finding a suitable tenant and efficiently handling monthly rental payments. Jason has many local contacts and has been able to recommended reliable tradesmen when work has been needed on our property - we have found this very helpful. He talks us through issues as they arise and deals with them competently and immediately."
Team: Jason Baker
Business Reply:
Thank you very much for your kind words and feedback. Its great to hear you are so pleased with the service that we have provided for you!
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
No
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Customer Review
4 Bedroom Detached House
"We are very happy with the service we have received from Baker Sales and Lettings and any household maintenance issues have been dealt with promptly."
Team: Jason Baker
Business Reply:
Thank you very much for your review and comments. They are really appreciated.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 bedroom flat
"I have had experience of probably all of the agents in Aylesbury during the past couple of years and have found Baker Sales & Lettings to be the best in all respects. I am very happy with the service, and have recommended them to another landlord, who I understand is also very pleased with the service.
I intend to employ their services for future property transactions."
Team: Jason Baker
Business Reply:
Thank you very much for the great review and also recommending us to other clients aswell. I look forward to helping you manage your next property!
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 Bed Ground Floor Flat
"Jason is fantastic to deal with. He keeps me constantly updated with any issues and in my opinion goes over and above in the level of service he provides from arranging the repair of minor issues at the property to posting mail across to Australia.
I am kept fully up to date regarding any tenant changes or issues and Jason shows a great understanding of the market and the conditions that may affect it."
Team: Jason Baker
Business Reply:
Thanks for leaving such a great review. We are extremely pleased to hear you are so happy with the service that we have provided over the last few years for you.
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
3 bed semi detached house in aylesbury
"Jason at Baker and Sales and letting has built up a very good relationship with us. This gives us the confidence that we can trust and rely on him when we need to."
Team: Jason Baker
Business Reply:
Hi Hannah. Thanks for your review and kind words. It is nice to know that you are really pleased with the service that we provide.
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
Town Centre Appartment
"Agent was very scrupulous on handover day and in making arrangements and went out of his way at short notice to arrange for keys to be handed over to enable inward move in spite of removal van breakdown disturbing appointment time.
I have not previously used this agent but would be pleased to again."
Team: Jason Baker
Business Reply:
Thank you for your feedback and review..much appreciated!!
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 bed mid terrace
"I have been very impressed with all aspects of Bakers lettings and all the staff I have had to communicate with have been professional throughout. I would recommend Bakers to other people."
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
2-bed, 2nd-floor flat in the centre of Aylesbury
"Excellent firm. Professional and attentive. Conscientious and helpful and always available. Never had to use a Lettings agent before, but would have no problem in using them again, nor in recommending them."
