House Tree - Sales

Provident House, 6-20 Burrell Row
Beckenham
Kent
BR3 1AT

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating House Tree - Sales 9.6/100
8 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 8 reviews since 2012
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.1/10 Knowledgeable Rating 9.1
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The selling process proceeded very well and we shortly had two offers. We prefer to conduct viewings ourselves, and had positive relationships with those viewing. We paid a fee upfront and did very we...."   more
 
" Overall I was pleased with the service. I made savings on the agents fees. I also took the option which included the legal fees, although in the end, I am not sure that was the best option. "   more
 
" I was given this companies details by a work colleague after buying and selling with other well known large estate agents and having issues each time. What a refreshing experience this was, the team ...."   more
 
" I wouldn't hesitate to recommend Housetree. Fantastic service and outstanding value. We saved at least £2,000 compared with our local estate agent's fee. Easy to contact by phone and email, dealt...."   more
 
About Us

House Tree, is a unique combination of a traditional Estate Agent, with all the benefits of a local contact and a modern online estate agent with massive cost savings and up to date technology.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 86%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buy 2
email 2
estate 2
experience 2
fees 2
Glenn 2
gone 2
Housetree 2
inclusive 2
legal 3
option 3
phone 2
professional 2
property 3
recommend 2
saved 2
service 3
wouldnt 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Feb 2017
Recommended by customer in PO20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed roomed semi detached seaside bungalow in West Sussex.

"The selling process proceeded very well and we shortly had two offers. We prefer to conduct viewings ourselves, and had positive relationships with those viewing. We paid a fee upfront and did very well out of the arrangement. We had originally applied for an EPC from a linked provider and ended by getting this free."
 
 
Team:
Lucy Guerrin
 
 
 

Review 29 Sep 2015
Recommended by customer in SE5
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat

"Overall I was pleased with the service. I made savings on the agents fees. I also took the option which included the legal fees, although in the end, I am not sure that was the best option.

"
 
 
Team:
Lucy
 
 
 

Review 16 Sep 2013
Recommended by customer in BR4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
DETACHED HOUSE, 3 BEDROOMS, WEST WICKHAM, KENT

"I was given this companies details by a work colleague after buying and selling with other well known large estate agents and having issues each time.
What a refreshing experience this was, the team were so enthusiastic and motivated they instilled confidence in me from the word go and for the first time my buying experience was problem free, everything was explained to me and they did everything they said they would and more. It is so hard to work full time and sell or buy a property as it usually takes so much time and so many emails and phone calls but this time House Tree did all that for me. I have been buying and selling property since 1995 and this process have never gone so smoothly so I will be using this company again and highly recommend that you do to."
 
 
Team:
Tom & Joe
 
 
 

Review 12 Jan 2013
Recommended by customer in EX6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed Edwardian terrace in Bournville

"I wouldn't hesitate to recommend Housetree. Fantastic service and outstanding value. We saved at least £2,000 compared with our local estate agent's fee.

Easy to contact by phone and email, dealt with queries promptly, kept us informed, delivered on everything they promised and more, and Glenn, Ben, Debbie and others we dealt with are genuinely passionate about their work and providing an outstanding customer service.

However, until they change their partner solicitor I would not recommend the 'option 2' inclusive legal package. Our experience with the conveyancer was almost the exact opposite of everything I've said about Housetree."
 
 
Team:
Glenn, Ben, Debbie
 
 
 

Review 30 Oct 2012
Recommended by customer in SE6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat

"I am really happy to have used House Tree; I found them uber professional and friendly and they saved us tonnes of money. I did end up practically writing the property description but perhaps this is always the way with online agents and they were amenable to it. Our second viewer went on to buy and I think we would have gone on to a quick sale but we had some leasehold complications that dragged everything out. This was a horribly stressful time for us but Glenn at House Tree was great and always got things moving for us again when communication through the solicitors had stalled. I would use them again without hesitation but probably wouldn't use the inclusive of legal fees option as I didn't rate their preferred solicitors."
 
 
Team:
Glenn Priestley
 
 
 

Review 25 Oct 2012
Recommended by customer in BS32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached with a garage.

"This is the first time I have used Housetree and they were very professional to deal with."
 
 
Team:
Glenn Priestley
 
 
 

Review 17 Sep 2012
Recommended by customer in PO14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi Woodburner, large living/entrancing space lots of parking, large garden.
 

"Excellent service provided by House Tree from start to finish. "
 
 
 
 
 
 

Review 2 Sep 2012
Recommended by customer in SK8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold – 4 bed detached in Cheadle-orangery, £247750. Brought – 4 bed detach in Hazel grove – large kitchen 418750 family room space.
 

"Regular viewing – confirmed by text and email. Status on internet searches and clicks on property. "
 
 
 
 
 
 
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