Hilary's Estate Agents Limited - Sales

1 Strawberry Bank
Blackburn
Lancashire
BB2 6AA

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Hilary's Estate Agents Limited - Sales 9.6/100
14 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 14 reviews since 2010
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Happy with the service we received."   more
 
" Hilary’s was very professional yet friendly and the follow up and communication was great!"   more
 
" Kept informed of any viewing."   more
 
" Exceptional, professional, personal service from Hilary at every stage. The firm acted immediately on our instructions at each stage of the sale and represented us in a manner we consider best practic...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 70%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 73%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 50%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 2
buyer 2
clear 2
description 2
estate 2
Excellent 4
friendly 6
good 3
great 2
Happy 2
helped 2
Hilary 3
Hilary’s 3
personal 2
professional 2
property 2
received 2
recommend 3
sale 2
service 4
viewing 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Aug 2013
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace 2 bedroom house in Cherry Tree, Blackburn.
 

"Happy with the service we received."
 
 
 
 
 
 

Review 17 Aug 2013
Recommended by customer in BB1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached in Blackburn. Is set off the road and has mature trees w/front, side & back gardens.
 

"Hilary’s was very professional yet friendly and the follow up and communication was great!"
 
 
 
 
 
 

Review 16 Aug 2013
Recommended by customer in BB1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached off road parking.
 

"Kept informed of any viewing."
 
 
 
 
 
 

Review 15 Aug 2013
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached property with detached garage.
 

"Exceptional, professional, personal service from Hilary at every stage. The firm acted immediately on our instructions at each stage of the sale and represented us in a manner we consider best practice and head and shoulders above other firms we have direct experience of. Thank you for everything."
 
 
 
 
 
 

Review 10 Aug 2013
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A extended semi detached property with double garage, off road parking for several vehicles and large rear garden.
 

"Excellent service provided by the estate agent (Hilarys). From first contact through to completion of the sale. Personal, friendly and expert advice."
 
 
 
 
 
 

Review 8 Aug 2013
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached, Oakdale, Blackburn, Lanc. End property, very polite, 5 car drive, immaculate throughout.
 

"Acted professionally at all times. Was friendly and understood my requirements. Showed a good knowledgeable of local market conditions. Helped in the negotiations between buyer & seller. 10 out of 10 we would recommend Hilary’s Estate Agents. 1 strawberry Bank, Blackburn, Lancashire BB2 6AA. 01254 696333. "
 
 
 
 
 
 

Review 6 Aug 2013
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Stone fronted Victorian terrace in Blackburn-gothic cost in Victorian fireplace.
 

"Very friendly and efficient keen to please the customer. Took great care in descending the property and its features."
 
 
 
 
 
 

Review 10 Jun 2010
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow
 

"Good descriptions, good photographs, clear list of benefits to the property."
 
 
 
 
 
 

Review 10 Jun 2010
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
With double garage.
 

"Hilary makes an excellent job of the description and photo’s which we feel helped our properties to sell. She sold our previous home 2 years ago and this one took only 2 weeks to get a buyer too."
 
 
 
 
 
 

Review 9 Jun 2010
Recommended by customer in BB26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent firm, always clear in their obligations to me. I recommend them."
 
 
 
 
 
 

Review 9 Jun 2010
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We found Hilary very friendly and easy to deal with and the photos and description of the house she put on Rightmove were excellent. Our only slight complaint was that we had to ring her to find out any feedback after a viewing but otherwise we were extremely happy with the service provided and would recommend her to anyone."
 
 
 
 
 
 

Review 9 Jun 2010
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I was very impressed with Hilary’s in general, a ‘real’ family firm who actually cared. Plus the price was a third of competitors who can argue with that."
 
 
 
 
 
 

Review 9 Jun 2010
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Exceeded my expectations regarding the price I received! Pleasant, friendly firm."
 
 
 
 
 
 

Review 9 Jun 2010
Recommended by customer in BB2
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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