Dimensions Sales & Lettings - Lettings

38 Ashley Road, Boscombe
Bournemouth
Dorset
BH1 4LJ

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Dimensions Sales & Lettings - Lettings 9.8/100
11 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 11 reviews since 2013
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Excellent, friendly, professional, great knowledge of local market."   more
 
" First class, the whole team, are highly professional, helpful, friendly, accommodating, reliable, conscientious and above all honest and hard working."   more
 
" Service provided was very helpful in understanding UK Rules. Good assistance too. Clearly explained tenancy agreement. "   more
 
" Dimensions have provided us with an outstanding service. They are quick to resolve any issues with the tenant keep us informed at every stage and are patient with all our ‘new landlord’ worries! They ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 83%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
Dimensions 2
Excellent 2
explained 2
friendly 2
Good 2
helpful 4
highly 2
market 2
professional 2
properties 2
recommend 2
service 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Dec 2013
Recommended by customer in BH5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
¾ bedroom chalet, bungalow, Bournemouth, close to beach.
 

"Excellent, friendly, professional, great knowledge of local market."
 
 
 
 
 
 

Review 3 Dec 2013
Recommended by customer in BH6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 

"First class, the whole team, are highly professional, helpful, friendly, accommodating, reliable, conscientious and above all honest and hard working."
 
 
 
 
 
 

Review 28 Nov 2013
Recommended by customer in BH1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Spacious two double bedroom apartment close to the town centre, beach and railway station.
 

"Service provided was very helpful in understanding UK Rules. Good assistance too. Clearly explained tenancy agreement. "
 
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer in BH4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bed ground floor flat in a 1930s purpose – built block. Located in a desirable area just outside Bournemouth, with communal garden & secure entry system. Recently refitted, painted & newly re-floored, with gas central heating & double glazing.
 

"Dimensions have provided us with an outstanding service. They are quick to resolve any issues with the tenant keep us informed at every stage and are patient with all our ‘new landlord’ worries! They found us tenants very quickly and have given us very useful guidance and advice. I cannot recommend them highly enough."
 
 
 
 
 
 

Review 26 Nov 2013
Recommended by customer in BH5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 

"Always very helpful."
 
 
 
 
 
 

Review 26 Nov 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom sea front apartment. In a gated development residents gym 24 concierge service parking.
 
 
 
 
 

Review 25 Nov 2013
Recommended by customer in BH5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
First floor studio flat of a good size with additional storage/hallway.
 

"The agents manage a lot of my properties and the service I get is first class and have recommended them to many other landlords and friends."
 
 
 
 
 
 

Review 25 Nov 2013
Recommended by customer in BH1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bed unfurnished flat.
 

"Very helpful & polite."
 
 
 
 
 
 

Review 21 Nov 2013
Recommended by customer in BH5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom modern apartment. Close to the beach & shopping area. Fully furnished allocated parking communal gardens. Only 3 years old.
 

"Dimensions provide. Excellent, thorough service. They are knowledgeable above the market and area and have given us sound advise. I would recommend them to any landlord. They look after 8 properties for us without any difficulties. "
 
 
 
 
 
 

Review 21 Nov 2013
Recommended by customer in BH4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed ground floor flat with garden Westbourne.
 

"The agent have been lovely and they made it very easy to move I understood everything that they explained."
 
 
 
 
 
 

Review 21 Nov 2013
Recommended by customer in BH1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bedroom apartment in good residential area close to all amenities.
 

"Very good. No problems."
 
 
 
 
 
 
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