Cobb Farr Residential - Sales

37 Market Street
Bradford-on-avon
Wiltshire
BA15 1LJ

Estate Agents

Listed under:  Estate Agents
89% recommended   Rating Cobb Farr Residential - Sales 7.9/100
9 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 7.9 /10 Overall Rating 7.9/10
Based on 9 reviews since 2012
 
 
 
Professional 7.9/10 Professional Rating 7.9
The firm acted professionally at all times
 
Knowledgeable 7.7/10 Knowledgeable Rating 7.7
The firm showed a good knowledge of local market conditions
 
Friendly 8.1/10 Friendly Rating 8.1
The staff are friendly and give clear and helpful information
 
Helpful 8/10 Helpful Rating 8.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The agent was responsive, professional service. Was not pushy showed us a good selection of properties in the area. "   more
 
" They were very keen to get my house on the market and asked me what price I wanted to put it on at. They did this before they had the EPC, which my solicitor told me afterwards was illegal. My house g...."   more
 
" From the start, I was given very good attention and support. The lady I dealt with showed good understanding of my reason for purchase, and all dealings with her throughout were exceptional."   more
 
" All good."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 40%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 0%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 80%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 80%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 60%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 0%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 25%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 2
Cobb 2
Farr 2
good 4
helpful 2
market 2
professional 2
properties 2
property 2
responsive 2
service 3
showed 2
wanted 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2012
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Coach house conversion by developer.
 

"The agent was responsive, professional service. Was not pushy showed us a good selection of properties in the area.
"
 
 
 
 
 
 

Review 17 Sep 2012
Recommended by customer in BA14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed cottage.
 
 
 
 
 

Review 14 Sep 2012
Not Recommended by customer in BA14
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 170 year old school house with mullion windows, near bath. 3 bedrooms, 14x10 foot bathroom, wood burning store. Large country kitchen, beautiful garden, quite country lane.
 

"They were very keen to get my house on the market and asked me what price I wanted to put it on at. They did this before they had the EPC, which my solicitor told me afterwards was illegal. My house got broken into after a week of being on the market. A couple who were coming for a second viewing found my front door hanging off. My neighbor called me to tell me I had been burgled. The estate agents should have called me. They were unprofessional throughout and were only interested in me selling quickly to give them their fees. Very disappointing."
 
 
 
 
 
 

Review 12 Sep 2012
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bed maisonette. Stone and tile. Attached car port (under). Balcony views of the Kenneth & Avon canal. Walking distance to town and rail. Communal garden alongside of canal. Private direct entrance.
 

"From the start, I was given very good attention and support. The lady I dealt with showed good understanding of my reason for purchase, and all dealings with her throughout were exceptional."
 
 
 
 
 
 

Review 11 Sep 2012
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bed main road nearby garden at rear, Bradford–on–Avon, near centre.
 

"All good."
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in BA14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached 1970s property with garden in village in good condition generally.
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Plot 13 manor gardens, Bradford on Avon.
 

"Cobb Farr in Bradford on Avon are a friendly group and are very helpful as agents. They do their best on our behalf as developers to promote our properties and generally we do not have any issue with their level of service which is of a high standard."
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed maisonette with parking, on canal bank.
 

"Responsive, professional supportive and professional. The property was on the market last year, with no real interest, so we took it off and waited until this year. I felt at all times that Cobb Farr were trying are to get the best buyer and price."
 
 
 
 
 
 

Review 6 Sep 2012
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed terrace.
 

"Good service. I only wanted to look at this property and they did not push others. They were active and helpful to me and my lawyer when things were moving slowly. I felt they were trust-worthy."
 
 
 
 
 
 
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