Chesterton Humberts - Sales

32 South Street
Bridport
Dorset
DT6 3NQ

Estate Agents

Listed under:  Estate Agents
81% recommended   Rating Chesterton Humberts - Sales 8.8/100
16 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 8.8 /10 Overall Rating 8.8/10
Based on 16 reviews since 2007
 
 
 
Professional 8.5/10 Professional Rating 8.5
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 8.7/10 Friendly Rating 8.7
The staff are friendly and give clear and helpful information
 
Helpful 9.1/10 Helpful Rating 9.1
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Friendly & professional service with good knowledge of local market. Able to help negotiate satisfactory outcome to both parties."   more
 
" Staff friendly & helpful, but for sale sign in window did not reflect up to date position i.e. under offer / sold."   more
 
" Kept in touch on a regular basis to over stain progress. Felt that the lead negotiator was not fully interested in his job."   more
 
" The service was excellent. The agent worked very hard to secure the sale with lots of calls to the seller & his solicitor to ensure all was on track."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 89%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 44%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

basis 2
contact 2
excellent 5
Friendly 3
helpful 3
informed 2
local 2
market 2
negotiator 2
offers 2
position 2
professional 4
Property 5
regular 2
sale 4
service 6
Solicitor 2
window 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Mar 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow built 1996 good location on outskirts of Bridport with views over town & countryside. Good sized garden.
 

"Friendly & professional service with good knowledge of local market. Able to help negotiate satisfactory outcome to both parties."
 
 
 
 
 
 

Review 27 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Ground floor 2 bed flat in West Dorset.
 

"Staff friendly & helpful, but for sale sign in window did not reflect up to date position i.e. under offer / sold."
 
 
 
 
 
 

Review 25 Feb 2012
Not Recommended by customer in DT5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Kept in touch on a regular basis to over stain progress. Felt that the lead negotiator was not fully interested in his job."
 
 
 
 
 
 

Review 21 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 2 bed mid terrace in town centre mews development.
 

"The service was excellent. The agent worked very hard to secure the sale with lots of calls to the seller & his solicitor to ensure all was on track."
 
 
 
 
 
 

Review 20 Feb 2012
Recommended by customer in DT8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern build cottage style 2 bed terraced house in small rural development open fire & large garden with garage & private parking.
 

"Excellent – kept us informed throughout the time property on market, not just whilst sale going through – a big plus the agent is modern in approach with elegant website but maintains all the “old fashioned” valves (e.g. phone calls). I felt they valued us as customers which was important to us."
 
 
 
 
 
 

Review 13 Feb 2012
Not Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Friendly 7/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Detached 3 x bed bungalow.
 

"Property first shown by another agent who was handling our sale. Later, the selling agent let us in so that we could measure & as minimum involvement."
 
 
 
 
 
 

Review 13 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, bungalow, town centre.
 

"Excellent and professional service throughout."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Late 19 farm building in local stone numerous conversions over many years, including alterations to fenestration, heating and domestic equipment & design. Newly built detached & separate garage block, staircase access to attic. Very attractive garden, to rear. Whole is sat back 50’ from quiet road.
 

"Courteous, appreciative. Realised that a large part of the property attraction was the position of the house and spacious garden which was well kept."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached cottage, rural village location.
 

"Excellent service. Very friendly, helpful, professional & prompt attention at all times both main contact (David West) & all others."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached bung Bridport, Dorset.
 

"Advertised property in shop window, newspapers, on internet. Showed viewers round property."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
An attractive individual detached stone split-level bungalow enjoying a private setting in the attractive village of Bothenhampton within easy reach of Bridport town and surrounding countryside.
 

"Excellent service and kept informed of viewings and offers received on a regular basis by email & telephone. Discussed all offers and were very helpful & informative throughout by all members’ OK staff."
 
 
 
 
 
 

Review 9 Jul 2007
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 30 Jun 2007
Not Recommended by customer
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Office staff did not display a professional attitude and were poor in relation to other local agents. They seem to have a superior attitude not backed up by a superior service. Financial offers were not backed up by written confirmation and contact with the negotiator was problematic at best. "
 
 
 
 
 
 

Review 15 Jun 2007
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 8 Jun 2007
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"This property was easy to sell could have done it on Xmas morning. Solicitor executes insisted on using agents."
 
 
 
 
 
 

Review 7 Jun 2007
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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