Barrie Alderton Estate Agents - Sales

73 Southover Street
Brighton
East Sussex
BN2 9UF

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Barrie Alderton Estate Agents - Sales 9.3/100
19 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 19 reviews since 2004
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 8.9/10 Helpful Rating 8.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" My sale was a little involved The whole process was fairly long and drawn out but they were always available to assist and advise It is a family business and i felt that i was getting a personal serv...."   more
 
" My experience of selling my property through Barrie Alderton was extremely positive. I mainly dealt direct with Vicky Alderton, who always responded to me enquiries really quickly, and gave meaningful...."   more
 
" Excellent service from this firm.the details of the finalisation were tricky and the firm helped a great deal in negotiating the completion to my satisfaction.I originally bought the property through ...."   more
 
" Na"   more
 
About Us

Barrie Alderton Estate Agents Ltd is a family run estate agency which was established in 1990. The letting side of the business was opened in 1997.

The company has grown from strength to strength gaining a reputation for honesty and professionalism due to our philosophy of always dealing fairly with both sellers and buyers with most of the business comes by way of recommendations.

The style of the company is always approachable with a friendly yet professional manner where you won't find the hard sell and arrogant manner that so many agents adopt.

We are members of the Brighton and Hove Estate Agents and Auctioneers Association, Licensed members of the National Association, ARLA and the Ombudsman Scheme. We are also members of the Buy with Confidence Scheme and the Tenants Deposit Scheme.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 92%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 85%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 73%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 71%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 83%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 83%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accurate 2
Barrie 2
calm 2
difficult 2
efficient 2
estate 2
Excellent 2
extremely 3
Friendly 4
great 2
happy 2
helpful 4
local 3
market 3
needed 2
particulars 2
patient 2
process 2
professional 6
property 4
quickly 2
recommend 2
sale 2
satisfaction 2
selling 2
service 5
services 2
think 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jun 2016
Recommended by customer in bn 3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian end of terrace originally 2 up 2 down freehold house

"My sale was a little involved The whole process was fairly long and drawn out but they were always available to assist and advise
It is a family business and i felt that i was getting a personal service
at all times which is a difficult thing to achieve in this day and age
"
 
 

Southover Street Office
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Barrie
 
 
 

Review 9 Mar 2016
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom garden flat in central Brighton

"My experience of selling my property through Barrie Alderton was extremely positive. I mainly dealt direct with Vicky Alderton, who always responded to me enquiries really quickly, and gave meaningful and accurate information. She was extremely supportive and human throughout the process, and not at all like an estate agent robot. I can't recommend Barrie Alderton enough, you will experience a far more human and meaningful process with them, than you would with a national agency. I worried that using a local, family-run firm would mean my property wouldn't get as much reach as other bigger agencies, but I worried in vain; I found my property absolutely everywhere it needed to be, and accepted a strong offer within a week of it being on the market. Highly recommended for quality of service!"
 
 
Team:
Vicky Alderton
 
 
   Business Reply:
Thank you Clare for your lovely review. It was a pleasure to be of service to you and I wish you all the best for the future. Kind regards Vicky
 

Review 21 Sep 2015
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House, 3 bedrooms, Brighton

"Excellent service from this firm.the details of the finalisation were tricky and the firm helped a great deal in negotiating the completion to my satisfaction.I originally bought the property through them and have also used their letting service for 15 years.Very good personalised approach.I warmly recommend them."
 
 
Team:
Barrie Alderton, Vicky Alderton
 
 
 

Review 12 Aug 2015
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace house, Brighton

"Na"
 
 
 
 

Review 13 Jul 2015
Recommended by customer in RH17
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house, four bedrooms in Brighton SE ENGLAND

"This firm knows the local market extremely well which made valuing our property very accurate. They have an established reputation of being reliable and their signs are immediately noticeable in the area."
 
 
 
 

Review 22 Dec 2014
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house

"Would be more than happy to use this Agent again."
 
 
Team:
Barrie Alderton
 
 
   Business Reply:
Thank you for the feedback, I'm glad that you were happy with our service. Kind regards Barrie Alderton Estate Agents Lts
 

Review 4 Nov 2014
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow. Hangleton, Hove.

"Well organised company.

Friendly helpful and professional.

Exceeded our expectations both in price achieved and speed of sale.

Have used their services for many years to our complete satisfaction."
 
 
Team:
Vicky Alderton
 
 
   Business Reply:
Many thanks for the feedback.
 

Review 4 Nov 2014
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 bed Victorian terraced house in Brighton

"I can't remember if they showed evidence of the Ombudsman scheme or not. I don't think they needed to from a customer point of view."
 
 
Team:
Barrie
 
 
   Business Reply:
Thank you for the feedback. Just for information we do have the Ombudsman logo on our letterheads, sales particulars etc.
 

Review 19 Aug 2004
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purpose built 1st floor flat, own entrance, no garden, pop. res. area.
 

"Superb could not have asked for a better service very patient. Very respectful that property was still my home, so sensitive with viewings. Fair pricing (their fees) great opening hours. Always got a prompt response to queries. Honest particulars. Spot on valuation. Sold quickly to the right people as B.A know the market their clients. They have a quite confidence and are honourable."
 
 
 
 
 
 

Review 27 May 2004
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Friendly, helpful, patient, calm and professional."
 
 
 
 
 
 

Review 27 May 2004
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Integrity experienced in local area."
 
 
 
 
 
 

Review 19 May 2004
Recommended by customer in E1 W
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I think the estate agent thought my sister was selling the house & sent all particulars to her initially when I wish there was a problem with my particular & letter to me were missing - but I know what was happening & this firm was extremely helpful at a very difficult time for me & I was very happy with their service. "
 
 
 
 
 
 

Review 17 May 2004
Recommended by customer in CB3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"No problems at all. They were professional and efficient all round."
 
 
 
 
 
 

Review 5 May 2004
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very friendly and helpful but also acted in a professional manner at all times."
 
 
 
 
 
 

Review 1 May 2004
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent!"
 
 
 
 
 
 

Review 30 Apr 2004
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Friendly, efficient, calm, professional, understanding."
 
 
 
 
 
 

Review 29 Apr 2004
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 27 Apr 2004
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found Barrie Aldertons firm to be very professional and get relaxed in a very stressful transaction. Almost or a daily basis agents up the chain were pressuring me to do the transaction quicker when clearly matters who out of my hands and also threatening me that the deal would fall through. Barrie kept his head when all the other agents lost there's."
 
 
 
 
 
 

Review 25 Apr 2004
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I was pleased by did not try to push financial services."
 
 
 
 
 
 
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