John Hoole Estate Agents - Sales

214 Dyke Road
Brighton
East Sussex
BN1 5AA

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating John Hoole Estate Agents - Sales 9.8/100
101 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 101 reviews since 2011
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I simply cannot recommend John and Zoe highly enough. They are not only the most experienced, knowledgeable, honest and decent agents I have dealt with, but they directed my sale professionally a dil...."   more
 
" John and Zoe gave an honest, professional service. They were excellent in communicating with the seller. The process was frictionless."   more
 
" John Hoole Estate Agents in Brighton went above and beyond our perceived idea of what an estate agent could do. We were relocating from Ireland and John and Zoe inspired such trust and confidence...."   more
 
" A very professional and supportive service. I was kept in the loop every step of the process of the sale of the property. Viewings were handled efficiently and promptly - I was informed in advance and...."   more
 
About Us

We have a clear sense of purpose to provide First Class Service without Compromise in the process of buying and selling homes. This is reflected in our energy, commitment and enthusiasm. As a forward thinking company, we are constantly seeking fresh and innovative strategies to successfully promote and market client properties to achieve the very best prices.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 96%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 85%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 93%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 74%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 88%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
advice 6
best 6
better 5
buyers 13
buying 8
communication 9
courteous 8
definitely 9
efficient 9
Estate 42
excellent 21
experience 11
extremely 8
finish 8
flat 9
Friendly 22
good 8
grateful 7
Great 10
happy 11
help 8
helpful 33
highly 12
Hoole 49
informed 16
John 57
knowledgeable 7
market 7
needed 7
process 24
professional 37
prompt 7
property 29
purchase 11
queries 8
questions 8
really 7
received 11
recommend 33
recommended 7
sale 37
sell 13
selling 10
service 37
sold 9
team 13
Tristan 8
viewings 10
Zoe 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Nov 2024
Recommended by customer in HR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat in Brighton

"I simply cannot recommend John and Zoe highly enough. They are not only the most experienced, knowledgeable, honest and decent agents I have dealt with, but they directed my sale professionally a diligently and with such care and kindness. They went above and beyond with what was a particularly frustrating situation. I live a long way from Brighton and my property had already been on the market for over a year with various leaking issues when they took it on and yet this did not phase them. To say I am eternally grateful to John and Zoe for selling it, and at such a good price, is an understatement.
"
 
 
Team:
John Hoole and Zoe Hallet
 
 
 

Review 31 Oct 2023
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat and maisonette in Brighton

"John and Zoe gave an honest, professional service. They were excellent in communicating with the seller. The process was frictionless."
 
 
Team:
John Hoole and Zoe Woodward
 
 
 

Review 3 Apr 2022
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement Flat, Prestonville

"John Hoole Estate Agents in Brighton went above and beyond our perceived idea of what an estate agent could do.

We were relocating from Ireland and John and Zoe inspired such trust and confidence in helping us to secure our property and also went the extra mile in helping us through a difficult purchase due to Covid and the Stamp Duty changes.

The solicitors John recommended; Dezrez were also a joy to work with and gave a fixed price quotation for the purchase. I would happily recommend them also.

Without John and Zoe's help we would not be happily settled in Brighton and able to help with our grandchildren on a daily basis.

We can only extend our gratitude once again!"
 
 
Team:
John and Zoe
 
 
 

Review 21 Feb 2022
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom cottage - Kemptown, Brighton

"A very professional and supportive service. I was kept in the loop every step of the process of the sale of the property. Viewings were handled efficiently and promptly - I was informed in advance and then given details of the outcomes as soon as they completed."
 
 
Team:
John Hoole and Zoe Woodward
 
 
 

Review 18 Jan 2021
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian mid terrace three story family home in the Port Hall area of Brighton.

"John Hoole and team were professional, responsive and relaxed throughout our purchase and helped to secure our family home despite several hiccups (at our end) along the way. Highly recommended."
 
 
Team:
John Hoole and Zoe Woodward
 
 
 

Review 19 Aug 2020
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom retirement flat

"My sale was conducted in a very professional manner from start to finish.
I cannot recommend this company highly enough, friendly and efficient service throughout a very complicated chain sale. It has been a pleasure working with Zoe and John."
 
 
Team:
Zoe
 
 
 

Review 2 Aug 2020
Recommended by customer in SO30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
70s brick purpose built one bedroom flat in a low rise block in central Brighton

"They were reliable courteous prompt at answering questions.The process of extending my lease was stressful but Zoe handled the problems with tact and professionalism.I would not hesitate to recommend them"
 
 
Team:
Zoe John
 
 
 

Review 29 Jun 2020
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terraced town house with 3 bedrooms, 8 front steps and unusually large (45'') garden not far from the Centre of Brighton.

"I sold my house just before lock-down through John Hoole. Their being locally-based and independent certainly made a difference. Zoe "weeded out" viewings that were unlikely to lead to a sale and I had only one or two views (ie disruptions!) a week then four or five offers, whereas my neighbour over the same period using another agent had 10-20 viewings a week and no sensible offers at all.
As well as being a source of excellent knowledgable advice, Zoe was always patient and supportive when I was anxious or doubtful and explained things gently in a way that I could understand (better than my solicitor) which made all the difference to my life while trying to sell.
I would highly recommend John Hoole Estate Agents to anyone who asks."
 
 
Team:
Zoe Woodward and John Hoole
 
 
 

Review 16 Mar 2020
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat Hove

"Having initially marketed my property for sale through John Hoole Estate Agents and received an excellent standard of service throughout, circumstances dictated that the property would be rented out instead of sold. Whilst John Hoole Estate Agents are solely a sales agent, Zoe nevertheless went the extra distance by recommending suitable tenants straight away and setting up a meeting between us. Once necessary checks and references were carried out, the contract was signed within a week. I am immensely grateful for the speed in which this has happened and saved a lot of potential stress. I would highly recommend John Hoole Estate Agents.
"
 
 
Team:
Zoe Woodward, John Hoole
 
 
 

Review 22 Nov 2019
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced property in Hove

"John and Zoe kept us informed of progress of our sale at every stage. They were very helpful in dealing with any issues that arose and gave us sound advice when needed. Their service was efficient and effective in dealing all parties during the sale. I would certainly recommend John Hoole Estate Agents."
 
 
Team:
John Hoole and Zoe Woodward
 
 
 

Review 30 Sep 2019
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property was a 4/5 bedroom detached Georgian-style house in a quiet road in a pleasant part of the town. It had a large kitchen, integral double garage, good living and dining areas, two bathrooms, three WCs, small garden.

"Dealing with this firm was a pleasure from start to finish. We chose them because they were recommended by a friend, because their only office was the closest to the property and because of a distant personal connection. I was selling the house as an executor of an estate and was not let down.

They were helpful, courteous, communicative and professional at every stage. We agreed a possible sale price with them and settled the particulars. They conducted all the viewings themselves, quite a number, over several weeks (the house was vacant) and kept us informed at every stage. They evidently did some homework on the possible buyers and their ability to exchange/complete within an acceptable time frame and this, combined with my desire to sell reasonably quickly without complication, led to an acceptable negotiation on price and subsequent sale.

Despite being a small agency, they never gave any impression that anything was too much trouble. I might have had slight personal concern at the start that their network was not large enough to advertise the property widely but they assured me this wasn't a problem and my concern did prove completely unfounded.

In my view they punched well above their size and did an excellent job.
"
 
 
Team:
John Hoole, Zoe Woodward
 
 
 

Review 30 Sep 2019
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat in Seven Dials, Brighton

"I chose John Hoddle to sell my home after interviewing a short list of local estate agents. I could tell from talking to John he had the knowledge and experience to be best placed to sell my home. Being well established in the area he showed he has the local knowledge needed for obtain a successful sale; which wasn't the case with more regional and national estate agents who promise unrealised valuations to secure a commission.
Zoe, John's assistant, maintained the high standard shown by John and did a splendid job in getting prospective buyers interested and with progressing the sale to a successful completion.
I wouldn't hesitate in recommending John Hoole and Zoe to anyone wanting to sell their property."
 
 
Team:
John Hoole and Zoe Woodward
 
 
 

Review 5 Aug 2019
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat in purpose built block in Hove

"We were most impressed with the service we experienced at John Hoole estate agents when buying our property in Hove.
Zoe Woodward, in particular, offered professional and friendly advice. She always kept us informed of the process and responded to our queries promptly and with diligence.
As a result our move went smoothly and we are grateful for all the guidance and help from John Hoole."
 
 
Team:
Zoe Woodward
 
 
 

Review 30 Jul 2019
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom, second floor flat. Central Brighton.

"Professional and friendly. Go the extra mile to provide an excellent service. Thank you Zoe, for your patience."
 
 
Team:
Zoe
 
 
 

Review 5 Feb 2019
Recommended by customer in BN5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house in Henfield.

"I can’t recommend John Hoole Estate Agents highly enough. I’ve used other estate agents in the past and my experiences have been pretty poor to say the least. Working with John Hoole has completely turned my opinion around.

The service I received from John and Zoe has been incredible – extremely helpful, very professional and they definitely went above and beyond what was necessary. At a very difficult time for me, they helped to take away a lot of the challenges I faced – it’s definitely five stars from me!"
 
 
Team:
John Hoole, Zoe Woodward
 
 
 

Review 20 Dec 2018
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house, 4 bedrooms, porthall area (near seven dials).

"John Hoole managed both the purchase and eventual sale of our house seven years later. The team were knowledgeable, sensible and trustworthy, and went the extra mile to ensure things went smoothly. The advice given was excellent and particularly with the sale and marketing of of our home we had accepted an offer within seven days of going to market! We cannot recommend highly enough."
 
 
Team:
John, Zoe
 
 
 

Review 12 Nov 2018
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat in Hove

"We were most impressed by John Hoole & Team throughout the process of selling our property. They were always at the end of the telephone if needed and always communicated with us any updates on the sale. Their manner was always very polite and nothing was too much trouble for them. We would recommend their services to anyone wanting to sell or buy a property. Thank you John and Zoe your continued support and thoughtfulness throughout the selling process was very much appreciated."
 
 
Team:
John Hoole & Zoe Woodward
 
 
   Business Reply:
Thanks very much indeed for your review. Much appreciated. We wish you well in your new home in the West Country.
 

Review 5 Nov 2018
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat in Hove

"Professional, helpful, courteous, prompt to respond"
 
 
Team:
John Hoole
 
 
   Business Reply:
Thank you very much for your review. We worked hard to source you a suitable property and found four apartments which at the time were not on the market. So glad that you chose one of the ones we offered and following our negotiation with the sellers, we managed to present you with an almost fully furnished property for immediate occupation. It is always encouraging when we receive such positive feedback. Thank you.
 

Review 12 Sep 2018
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in central Brighton

"John Hoole, ably assisted by Zoe Woodward, provided professional, efficient and thorough support throughout our recent purchase. He addressed all issues and queries quickly and liaised sensitively between the vendor and ourselves. We would select John to sell our property without any hesitation and are most grateful to him."
 
 
 
   Business Reply:
Thanks kindly for your positive words. We really do appreciate it when our clients are pleased with the service we provide. We look forward to working with you again for your property needs in the future. Thanks again.
 

Review 10 Aug 2018
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet Bungalow Brighton

"I was selling the house on behalf of my elderly mother and as I live 80 miles away, I needed to rely on the agent more than might normally have been the case.

From the outset I had great confidence in John Hoole Estate Agents and this confidence was fully justified

The entire selling process was handled in a very professional and friendly manner and I was kept fully informed at all times.

I would recommend them to anyone looking to sell a house in Brighton.
"
 
 
Team:
John Hoole Zoe Woodward
 
 
   Business Reply:
Thank you so much for your review. We are really pleased that you felt happy with the service. We are very glad indeed to have been of assistance.
 
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