Taylors Countrywide - Sales

770 Fishponds Road, Fishponds
Bristol
Avon
BS16 3UA

Estate Agents

Listed under:  Estate Agents
50% recommended   Rating Taylors Countrywide - Sales 6.1/100
2 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 6.1 /10 Overall Rating 6.1/10
Based on 2 reviews since 2005
 
 
 
Professional 6/10 Professional Rating 6.0
The firm acted professionally at all times
 
Knowledgeable 7.5/10 Knowledgeable Rating 7.5
The firm showed a good knowledge of local market conditions
 
Friendly 7.5/10 Friendly Rating 7.5
The staff are friendly and give clear and helpful information
 
Helpful 3.5/10 Helpful Rating 3.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Agents good but after offer was accepted the solicitor very slow never informed me about anything I had to do all the phoning myself or I would no nothing always left messages and was told the negotia...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 1
dept 1
estate 1
Fishpond 1
good 1
hill 1
informed 1
messages 1
money 1
myself 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 3 May 2005
Not Recommended by customer in DT4
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Agents good but after offer was accepted the solicitor very slow never informed me about anything I had to do all the phoning myself or I would no nothing always left messages and was told the negotiator would return call never did as I said. Taylors estate agents at Fishpond very good, but when then done there bit and was put over to there other dept if went down hill from there but quick enough to take there money."
 
 
 
 
 
 

Review 26 Apr 2005
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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