Bill Tandy & Co - Sales

16 Cannock Road
Burntwood
Staffordshire
WS7 0BJ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Bill Tandy & Co - Sales 9.7/100
11 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 11 reviews since 2004
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" House in need of substantial renovation (still had 2 outside WC’s). Information sheet produced, advertised with picture in local newspapers, purchaser saw property 2 days after the funeral, made an of...."   more
 
" Bill Tandy at Burntwood provided an excellent service. Professional at all times and always up to date information. They gave a friendly approach and made a difficult sale a pleasant experience. I wou...."   more
 
" Staff at Bill Tandy were polite and efficient at all times. Always ready to try and solve problems for us when they arose."   more
 
" Did not always update as to progress of the transaction."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 60%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 40%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Burntwood 2
difficult 2
excellent 2
experience 2
friendly 2
Information 2
need 2
outside 2
professional 2
property 2
service 2
Tandy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Oct 2012
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached house, built in the late 1930’s comprising two traditional semi-detached houses. One owner, died in Feb-2012.
 

"House in need of substantial renovation (still had 2 outside WC’s). Information sheet produced, advertised with picture in local newspapers, purchaser saw property 2 days after the funeral, made an offer. Then a revised increased offer which I accepted. The firm identified potential purchasers who had experience of significant renovation projects; and the buyer did not need a survey and paid cash. Perfect."
 
 
 
 
 
 

Review 3 Oct 2012
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold a cottage in a rural area of Staffordshire. Usual cottage features and 1.5 acres of land.
 

"Bill Tandy at Burntwood provided an excellent service. Professional at all times and always up to date information. They gave a friendly approach and made a difficult sale a pleasant experience. I would not hesitate in recommending to others.
"
 
 
 
 
 
 

Review 28 Sep 2012
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Neat and smart 3 bedroom detached house with garage in a picturesque location.
 

"Staff at Bill Tandy were polite and efficient at all times. Always ready to try and solve problems for us when they arose."
 
 
 
 
 
 

Review 27 Sep 2012
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow opposite gentleshaw common.
 

"Did not always update as to progress of the transaction."
 
 
 
 
 
 

Review 26 Sep 2012
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached located in good road, edge of village.
 

"Very good."
 
 
 
 
 
 

Review 24 Sep 2012
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom link detached bungalow. Having tandom length garage, gardens to fore and rear. Property within close proximity to good local shopping. Library, doctors surgeries etc. Within close proximity of main commuter roads and only four miles from Rail Network.
 

"Service was prompt and comprehensive provided. Excellent."
 
 
 
 
 
 

Review 13 Aug 2009
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We found the Burntwood team very helpful and friendly in what was a very difficult for us."
 
 
 
 
 
 

Review 4 Aug 2009
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The firm kept us updated of the properties on the market throughout the period when we were waiting to sell our property in Norfolk. As we were moving from outside the area they were always very accommodating of our need to view in particular windows of visits to the area."
 
 
 
 
 
 

Review 1 Aug 2009
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 9 Aug 2004
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 

"Very professional."
 
 
 
 
 
 

Review 3 Aug 2004
Recommended by customer in WS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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