Vickery & Co Estate Agents - Sales

75-79 Park Street
Camberley
Surrey
GU15 3PE

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating Vickery & Co Estate Agents - Sales 9.2/100
12 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 12 reviews since 2006
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Gave good advice, even at the time when the market was difficult. All viewings were decompiled and feedback was given to us quickly. We stood by Vickeny’s and did what they asked. We sold in the few m...."   more
 
" The agents provided an exemplary service in seeing this sale through to completion."   more
 
" Generally good but went from” I might be interested in selling it soon” to “ we have count you a buyer you should accept” way too quickly. Once the offer had been accepted, mainly terms were not agree...."   more
 
" I could find no fault with the service that I was provided with in regards to the selling of my property, purchasing of the new house and all conveyancing services."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 60%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 89%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 90%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 25%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 75%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

feedback 3
good 3
professional 2
property 3
quickly 2
sale 2
selling 2
service 4
viewings 3
accept” 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 May 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat.
 
 
 
 
 

Review 28 Mar 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed semi– detached property.Victorian features, located on the busy road in Camberley.
 

"Gave good advice, even at the time when the market was difficult. All viewings were decompiled and feedback was given to us quickly. We stood by Vickeny’s and did what they asked. We sold in the few months."
 
 
 
 
 
 

Review 23 Mar 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 double bedroom/2 bathroom, top floor apartment in Camberley, Surrey.
 

"The agents provided an exemplary service in seeing this sale through to completion."
 
 
 
 
 
 

Review 14 Mar 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroomed retirement flat far over 55u in a warden assistant property. 1st floor communal lounge & gardens and laundry.
 

"Generally good but went from” I might be interested in selling it soon” to “ we have count you a buyer you should accept” way too quickly. Once the offer had been accepted, mainly terms were not agreed and I was upset to find buyer had insisted without my knowledge due to a misunderstanding. Text communication worked well."
 
 
 
 
 
 

Review 13 Mar 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached in popular location with extended kitchen.
 

"I could find no fault with the service that I was provided with in regards to the selling of my property, purchasing of the new house and all conveyancing services."
 
 
 
 
 
 

Review 12 Mar 2012
Not Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New property Development Park off town location.
 

"Arrange viewings. Considering offers made. Feedback."
 
 
 
 
 
 

Review 12 Mar 2012
Not Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Off town location. Opposite to a pub & a small shopping centre. Opposite a park / playground. Adjacent to a car park.
 

"Putting the property on sale. Arrange viewings. Giving feedback."
 
 
 
 
 
 

Review 12 Mar 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom end terrace on walkway with large front garden.
 

"Best estate agent in the area. Didn’t over price the property just to get the business."
 
 
 
 
 
 

Review 8 Mar 2012
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached with large garden and double garage, located in Camberley, Surrey.
 

"Excellent service kept us in the picture at all times."
 
 
 
 
 
 

Review 15 Sep 2006
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A thoroughly professional service throughout!"
 
 
 
 
 
 

Review 13 Sep 2006
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Refurbished detached 5 bed house with attached double garage.
 

"We found all the staff of Vickery in Camberley to be very helpful, everyone had a good understanding of what we expected."
 
 
 
 
 
 

Review 6 Sep 2006
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional firm with a way that work ethic! My account managed Steve Connolly was first class and delivered what he said he would."
 
 
 
 
 
 
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