Colebrook Sturrock - Sales

88 High Street, Bridge
Canterbury
Kent
CT4 5LB

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Colebrook Sturrock - Sales 9.7/100
109 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 109 reviews since 2007
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" As a buyer the agent was extremely helpful throughout and kept us informed about unavoidable delays with accurate, clear information."   more
 
" An excellent estate agency. Kelli, Linda, and Helen go above and beyond for their sellers. Great advice in local market. Very good at weeding out time wasters and more confident offers. Linda is amazi...."   more
 
" We were very impressed with Linda Mc Knight sales progressor who was "the golden thread" managing the chain efficiently and effectively for all parties within the chain. On reflection we wishd we had ...."   more
 
" Very good service from agents kept us informed at all times."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 84%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 62%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 71%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 77%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
Bainbridge 4
Barbara 4
buyer 4
Charles 4
Colebrook 18
Delighted 4
difficult 4
easy 3
efficient 4
estate 8
excellent 17
extremely 5
Fantastic 4
friendly 10
Georgina 3
good 6
Great 7
helpful 21
highly 3
information 3
informed 8
knowledge 3
Linda 4
market 3
needs 3
offer 4
particularly 3
parties 3
pleased 5
pleasure 3
process 4
Professional 19
promptly 3
property 17
purchase 8
received 4
recommend 9
sale 12
sales 3
sell 6
selling 3
service 22
stressful 3
Sturrock 17
team 5
Thank 7
thanks 3
Timlett 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 6 5 4 3 2 1

Budget:  


Review 17 Jul 2023
Recommended by customer in CT9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet Bungalow village.
 
 
 
Team:
Kelli Heynes Linda Mcknight
 
 
 

Review 7 Nov 2022
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed, standard house with nice, large garden.
 

"As a buyer the agent was extremely helpful throughout and kept us informed about unavoidable delays with accurate, clear information."
 
 
 
 
 
 

Review 25 Jul 2022
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom detached house. Large living room and bedrooms in the village of Bridge
 

"An excellent estate agency. Kelli, Linda, and Helen go above and beyond for their sellers. Great advice in local market. Very good at weeding out time wasters and more confident offers. Linda is amazing at getting sales over the line, sadly something most agents do badly."
 
 
 
 
Team:
K Heynes L Mcknight
 
 
 

Review 30 Mar 2022
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A bungalow set in a rural area with many outhouses with a beautiful chalet in the back garden
 

"We were very impressed with Linda Mc Knight sales progressor who was "the golden thread" managing the chain efficiently and effectively for all parties within the chain. On reflection we wishd we had asked Colebrook Sturrock to manage the sale of our property."
 
 
 
 
Team:
Linda Mcknight
 
 
 

Review 16 Feb 2022
Recommended by customer in CT18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Hawkings. Good location.
 

"Very good service from agents kept us informed at all times."
 
 
 
 
Team:
Kelli Helen Linda
 
 
 

Review 5 Feb 2022
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house, near Canterbury
 

"My house purchase was particularly long and difficult, involving a life time mortgage. The agent, Linda Mcknight, managed in an exemplary manner all the stress and anxiety of the 3 parties concerned. I don't believe that my purchase would have completed without her. She deserves all possible praise for her. Professional and sympathetic handling throughout. A huge thank you to Linda from me, I owe her a great deal. "
 
 
 
 
Team:
Linda Mcknight
 
 
 

Review 1 Dec 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed semi-detached, garage and off-street parking, Bridge Canterbury
 

"Excellent agent the team really do the end to end of the buying and selling process. Extremely helpful in advice in offers, negotiating and also their sales progression is amazing"
 
 
 
 
Team:
Kelli Heynes Helen Linda
 
 
 

Review 4 Oct 2021
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced cottage with garden
 
 
 
Team:
Kelly Linda
 
 
 

Review 22 Sep 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 bed detached
 

"All of the team went over and above to help with the smooth sale of this property
You are very lucky to have such brilliant staff.
Linda Mc Knight was excellent."
 
 
 
 
 
 

Review 8 Feb 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed bungalow with lovely garden in quiet village
 

"Excellent service from the estate agent."
 
 
 
 
Team:
Kelli Heynes Linda Mcknight
 
 
 

Review 2 Feb 2021
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house rural village
 
 
 
 
 

Review 26 Oct 2020
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom detached bungalow. Good decorative order. Large well kept garden.
 

"Great service from estate agent. We were kept fully informed at all times during the marketing and sale of the property."
 
 
 
 
Team:
Nelli Heynes Linda Mckinght
 
 
 

Review 17 Mar 2020
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian end of terrace, 3 bedroom house with period fireplaces to the reception rooms. It's located in wincheap, 7 minute walk to the city walls and town centre.
 

"The estate agents were efficient in arranging viewings quickly and as and when requested. They were open and frank and kept us informed with what was required of us at every stage. They helped to broker between us and the sellers, who were keen to sell quickly, in that they accepted our offer which was 3.5% below the asking price. They were professional and well informed."
 
 
 
 
 
 

Review 12 Dec 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sale - 5 bed detached with 3/4 acre plot 3 bathroom, 2200 sq.feet little bounce village (cul de sac) contracts exchanged
Buy - 4 bed detached new build 300 yards away in 9 house development. 16 soft sq small garden not yet exchanged contracts.
 

"Downsizing - agents were efficient and helpful in both the buying and the selling process. Would recommend them."
 
 
 
 
Team:
Kelli Heynes Lois Jane
 
 
 

Review 2 Dec 2019
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 10years old 5 bed house in Sittingbourne
 

"Pleased with their knowledge and professional performance."
 
 
 
 
 
 

Review 20 Sep 2019
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 10 Sep 2018
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed/detached house village location large drive.
 
 
 
Team:
Linda Mcknigt
 
 
 

Review 23 Jul 2018
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 4 Jul 2018
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet Bungalow in rural Hamlet.
 

"Good service on the whole. No follow up post purchase. Key handover chaotic "The girls will not be in the office to hand over the keys" was the advice given!"
 
 
 
 
Team:
Linda Kelli
 
 
 

Review 30 Apr 2018
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat N.R. Daver large private garden garage.
 
 
 
 
 
Back to top

» 6 5 4 3 2 1