Ward & Partners - Sales

8 Walderslade Centre, Walderslade Road
Chatham
Kent
ME5 9LR

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating Ward & Partners - Sales 7.9/100
6 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 7.9 /10 Overall Rating 7.9/10
Based on 6 reviews since 2012
 
 
 
Professional 8.3/10 Professional Rating 8.3
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 8.3/10 Friendly Rating 8.3
The staff are friendly and give clear and helpful information
 
Helpful 6.5/10 Helpful Rating 6.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We found that Ward and Partners were very helpful to our needs and the Branch we used (chatham branch)for our sale did everything we asked them to do in a timely fashion to help us to progress our sal...."   more
 
" W&P's were very committed to the selling of our house and securing a beautiful new propety for us from the outset. They communicated regularly with us and were dedicted to finding out any answers to ...."   more
 
" Very satisfied with service, being first time buyer they helped advise us in a friendly and comprehensive manner."   more
 
" Marketing, advertising, open house, arranged viewings."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 33%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Branch 3
helped 2
open 2
purchase 2
sales 2
(chatham 1
accepted 1
address 1
adjusted 1
advertising 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 22 Aug 2014
Recommended by customer in me4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor maisonette in chatham, 2 bedrooms

"We found that Ward and Partners were very helpful to our needs and the Branch we used (chatham branch)for our sale did everything we asked them to do in a timely fashion to help us to progress our sale and purchase as soon as possible. They gave us advice and helped us the whole way through. We were very happy. Some people were more helpful than others, but it helped to have a key person in the branch to speak to about the sale. We have never sold a property before, but if we did again, we would definitely consider using this firm again."
 
 
Team:
Kenny George, Sam
 
 
 

Review 27 May 2014
Recommended by customer in ME59
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed modern detached house in a popular area in Walderslade. Brand new modern kitchen and bathroom, garage conversion to a playroom/games room. 100 foot tiered garden. Balacony to front of house, private road

"W&P's were very committed to the selling of our house and securing a beautiful new propety for us from the outset. They communicated regularly with us and were dedicted to finding out any answers to our sometimes awkward questions throughout the ten months we were selling. Although it took 10 months to sell the sales team continued to be very proactive and welcoming. We were still priority to them. James and his team were fantastic - thank you. I would highly recommend W&P Walderslade branch.

Before we marketed our house with W&P we were up with a different agent. The difference between W&P and this other agent is unbelievable! We had a really bad experience with limited communication and missed messages. W&P's showed us how it should be done professionally and to a high quality!"
 
 
Team:
James, Katie, Katrina
 
 
 

Review 13 Apr 2013
Recommended by customer in ME5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced, 2 bedroom, 2 allocated parking spaces.
 

"Very satisfied with service, being first time buyer they helped advise us in a friendly and comprehensive manner."
 
 
 
 
 
 

Review 27 Jul 2012
Recommended by customer in ME5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedrooms, linked detached lounge diner utility en-suite garage OSP.
 

"Marketing, advertising, open house, arranged viewings."
 
 
 
 
 
 

Review 18 Jul 2012
Recommended by customer in ME5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow, Neatly laid garden rear. Easy maintenance.
 

"Polite . Done best to keep things go smoothly."
 
 
 
 
 
 

Review 13 Jul 2012
Not Recommended by customer in ME5
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace 4 bed Walderslade.
 

"Only had a photo on the sales particulars of address details were incomplete, I was adjusted to see their mortgage advisor although I had an open offer in place. It took 3 days for our offer to be put forward. Due to a weekend, apparently only the manager can put an offer forward. The purchase was delayed because the EPC was not issued we had to chase it. No contact apart from offer accepted letter disappointing house was kept."
 
 
 
 
 
 
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