Belvoir - Lettings

21a Camperdown Street
City Quays
Dundee
DD1 3JA

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Belvoir - Lettings 9.5/100
14 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 14 reviews since 2015
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Belvoir Lettings Dundee provided me with an outstanding service from start to finish. The staff are most knowledgeable giving me answers to all of my questions and I have each member of staff really f...."   more
 
" Staff extremely helpful in finding a suitable property but did not proceed due personal circumstances."   more
 
" The referencing and move in process was very quick and efficient.I has kept informed at all times regarding the status of my application. When we moved into the property it was in an excellent ...."   more
 
" The team at Belvoir were fantastic. Quick & speedy move in. Any issues were dealt with promptly. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 89%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 70%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
application 2
Belvoir 10
Dundee 2
efficient 2
excellent 3
good 3
great 2
helpful 3
informed 2
issues 2
knowledgeable 2
Lettings 2
look 2
Nick 2
problems 3
professional 3
promptly 3
property 6
questions 3
Quick 3
recommend 2
repairs 2
service 3
team 5
tenants 2
We’ve 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 May 2018
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom flat with kitchen and bathroom and communal garden.

"Belvoir Lettings Dundee provided me with an outstanding service from start to finish. The staff are most knowledgeable giving me answers to all of my questions and I have each member of staff really friendly.They respond to all of my calls in reasonable times scales. I feel that my property is in excellent hands.Regular inspection feedback is given to me and any repairs are always dealt with promptly. I would not hesitate to recommend their services."
 
 
Team:
Shona, Moira, Kerry and Keiran
 
 
 

Review 22 May 2018
Recommended by customer in AB24
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
a small one bedroomed flat in Dundee for short term let

"Staff extremely helpful in finding a suitable property but did not proceed due personal circumstances."
 
 
 
 

Review 16 Oct 2017
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Refurbished, upper level flat in a quiet area of Dundee. Has a large double driveway and its own front door
 

"The referencing and move in process was very quick
and efficient.I has kept informed at all times regarding the status of my application. When we moved into the property it was in an excellent condition. We eventually decided to move somewhere bigger, but we found the check-out process straight-forward and our deposit was returned in full very quickly.
The whole Belvoir team was great throughout the entire duration of our tenancy."
 
 
 
 
Team:
Shona Jamie Moira
 
 
 

Review 16 Oct 2017
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 Bed detached in a desirable location
 

"The team at Belvoir were fantastic. Quick & speedy move in. Any issues were dealt with promptly. "
 
 
 
 
Team:
Moira Kerry
 
 
 

Review 9 Oct 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A bedroom 1st floor flat(unfurnished) Monifieth, feature fireplace, high ceilings, stunning views beyond pristine garden area
 

"Kerry at Belvoir could not have been more helpful and she processed my application to rent lovely flat in a highly sought after area with speed and efficiency, - Kieran also answered my many questions most helpfully-I am most impressed so far!"
 
 
 
 
Team:
Kerry Kieran
 
 
 

Review 15 Dec 2015
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Typical 1-bed 100 year old Dundee tenement flats (house of then)
 

"Belvoir are good. We’ve used them as agents since 2001 and, in comparison with other firms ( a couple of which we’ve needed to sack for incompetence. Nick Horn’s people have invariably been courteous and efficient in looking after us and our tenants. Not only would we recommend Belvoir. We already do."
 
 
 
 
Team:
Davis Allan Katie Allan
 
 
 

Review 15 Dec 2015
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
2 bedroom purpose - built flat.
 
 
 
Team:
Nick Horan Rachel Socha
 
 
 

Review 7 Dec 2015
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bed flat in a purpose built block - Invergowrie.
 

"The team at Belvoirs Dundee have always operated in a truly professional manner, offering advice and responding to my wishes. Belvoirs manage my property for me and resolve any day to days issues whilst keeping me fully informed.
"
 
 
 
 
Team:
Nick Horan
 
 
 

Review 1 Dec 2015
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom apartment in converted mill.
 

"Have been with Belvoir for about 8-9 yrs. Look after property very well. Always quick to report problems and arrange solution and discussed & landlord. Very professional in all aspect. No complaints about the service."
 
 
 
 
 
 

Review 26 Nov 2015
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Modern property in DDI area.
 

"Belvoir team are very helpful, Nick and Shona are particularly knowledgeable. Shona gave us lots of advice on rental values etc. Understanding and helping us with any problems we encountered as we prepared the properties for let."
 
 
 
 
 
 

Review 23 Nov 2015
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bedroom flat on second floor.
 
 
 
 
 

Review 19 Nov 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
My properties are located in Dundee they are 1-2 bedroom flats which are normally rented to students.
 

"Belvoir have always helped accommodate my property and have managed them very well during the many years that they have been renting them. They have a professional team who are great out inspecting the property and maintain them. Belvoir do very good checks on their prospective tenants and always look after the needs of both parties."
 
 
 
 
 
 

Review 18 Nov 2015
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A second floor, 1 bedroom terraced flat. Good sized double bedroom, lounge with attractive fireplace. Good storage space.
 

"I would have no hesitation in recommending Belvoir – Lettings. I am most happy with the consistently excellent service they provide. Any questions I ask are dealt with promptly along with sound advice to help me make decision, whoever I dealt with in the office all provide the same standard of service."
 
 
 
 
 
 

Review 17 Nov 2015
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The property in a 3 bedroom 1st floor flat in a council block of 6 terraced in detail.
 

"Belvoir have been and are a good company to deal with. Payment are prompt and any any necessary repairs are notified immediately. My wife and I as landlords have had no major problems.

"
 
 
 
 
 
 
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